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Current Kustomer Search status is UP

We checked the official Kustomer Search Status Page 5 min. 20 sec. ago. Learn more
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Recent Kustomer Search Outages and Issues

Follow the recent outages and downtime for Kustomer Search in the table below.

Start Time

Type

Length

Message

Details

July 28, 2023 21:23 UTC

WARN

about 1 hour

Searches Not Loading in Prod 1

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Start Time

July 28, 2023 21:23 UTC

Type WARN
Affected Components

Prod1 (US) - Search

Message

Searches Not Loading in Prod 1

Details

Investigating - Kustomer is aware of an event affecting Searches in Prod 1 that may cause searches not to load within the platform. Our team is investigating the cause of this issue to work on resolving. Conversations and customers are being created in all orgs while searches are catching up. Please expect further updates within 30 minutes if you have additional questions or concerns. Jul 28, 2023 - 17:19 EDT

July 22, 2023 17:13 UTC

WARN

about 7 hours

Third Party Vendor Event - Elastic Cloud

See more
Start Time

July 22, 2023 17:13 UTC

Type WARN
Affected Components

Prod1 (US) - Analytics

Prod1 (US) - Search

Message

Third Party Vendor Event - Elastic Cloud

Details

Monitoring - Kustomer is aware of an event reported by one of our third party vendors affecting POD1 that may cause a degraded Search and Reporting experience in Kustomer. Our team will continue to monitor the status with our vendor. Please expect further updates within 30 minutes and reach out to support if you have additional questions or concerns.Link to ElasticCloud Status Page: https://status.elastic.co/ Jul 22, 2023 - 13:09 EDT

July 10, 2023 09:48 UTC

WARN

about 2 hours

Issues with Reporting and Searches (PROD2)

See more
Start Time

July 10, 2023 09:48 UTC

Type WARN
Affected Components

Prod2 (EU) - Analytics

Prod2 (EU) - Search

Message

Issues with Reporting and Searches (PROD2)

Details

Investigating - Kustomer has identified an event affecting Reporting and Searches in PROD2 instances that may cause search delays and errors when accessing reports. Our team is currently working to design and implement a resolution. Please expect further updates in the next hour and reach out to Support at support@kustomer.com if you have additional questions or concerns. Jul 10, 2023 - 05:47 EDT

June 13, 2023 19:58 UTC

WARN

about 2 hours

Platform Latency in Prod1

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Start Time

June 13, 2023 19:58 UTC

Type WARN
Affected Components

Prod1 (US) - Events / Audit Log

Prod1 (US) - Search

Message

Platform Latency in Prod1

Details

Investigating - Kustomer has identified an event that may cause Platform Latency across prod1. Our team is currently working to design and implement a resolution. Please expect further updates within 30 minutes and reach out to support at support@kustomer.com if you have additional questions or concerns. This appears to be related to degradation in performance in AWS https://health.aws.amazon.com/health/status Jun 13, 2023 - 15:55 EDT

June 09, 2023 23:38 UTC

WARN

about 1 hour

Reported Third Party Event - ElasticCloud

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Start Time

June 09, 2023 23:38 UTC

Type WARN
Affected Components

Prod1 (US) - Analytics

Prod1 (US) - Search

Message

Reported Third Party Event - ElasticCloud

Details

Monitoring - Kustomer is aware of an event reported by one of our third party vendors affecting POD1 that is causing Kustomer Searches to not return results within the platform and also causing issues with returning results for reporting. Our team will continue to monitor the status with our vendor. Please expect further updates within 30 minutes and reach out to support if you have additional questions or concerns.Link to ElasticCloud Status Page: https://status.elastic.co/ Jun 09, 2023 - 19:37 EDT

2024-04-04 17:41:43 UTC UTC

STATUS

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2024-04-04 17:41:43 UTC UTC

STATUS

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2024-04-04 17:41:43 UTC UTC

STATUS

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2024-04-04 17:41:43 UTC UTC

STATUS

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2024-04-04 17:41:43 UTC UTC

STATUS

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Sign Up for More Kustomer Search History

StatusGator has over 3 years of Kustomer Search status history.

No outages or status changes in the last 24 hours

Kustomer Search status, last 24 hours:

6:00 PM
12:00 AM
6:00 AM
12:00 PM
6:00 PM
6:00 PM
6:00 AM
6:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Kustomer Search Outage and Status History

We've been monitoring Kustomer Search outages since December 2, 2020.
Here's the history of service outages we've observed from the Kustomer Search Status Page:

April 2024

March 2024

February 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,580 status pages

About Our Kustomer Search Status Page Integration

Kustomer Search is a Sales solution that StatusGator has been monitoring since December 2020. Over the past over 3 years, we have collected data on on more than 428 outages that affected Kustomer Search users. When Kustomer Search publishes downtime on their status page, they do so across 45 components and 3 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

More than 100 StatusGator users monitor Kustomer Search to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular sales services monitored on our platform. We've sent more than 1,200 notifications to our users about Kustomer Search incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Kustomer Search is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Kustomer Search is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Kustomer Search posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Kustomer Search enters a pre-planned maintenance window, keeping you up to date.

Since Kustomer Search publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Kustomer Search posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Kustomer Search has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Kustomer Search has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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