Is Kustomer Events / Audit Log down?
Current Kustomer Events / Audit Log status is UP

Investigating - Kustomer has identified an event that may cause Platform Latency across prod1. Our team is currently working to design and implement a resolution. Please expect further updates within 30 minutes and reach out to support at support@kustomer.com if you have additional questions or concerns. This appears to be related to degradation in performance in AWS https://health.aws.amazon.com/health/status Jun 13, 2023 - 15:55 EDT

Update - AWS has mitigated the underlying issue that caused some network devices in the US-EAST-1 Region to be impaired. They are seeing improvement in availability across most AWS services. All services are now independently working through service-by-service recovery. In order to expedite overall recovery, They have temporarily disabled Event Deliveries for Amazon EventBridge in the US-EAST-1 Region. These events will still be received & accepted, and queued for later delivery.Services like SSO, Connect, API Gateway, ECS/Fargate, and EventBridge are still experiencing impact. AWS Engineers are actively working on resolving impact to these services.We are seeing most services restored in Kustomer, with the exception of some workflow items that are still taking some time to process. We are starting our re-driving efforts and will post more information shortly Dec 7, 18:14 EST

Update - Kustomer is aware of an event reported by one of our third-party vendors affecting Prod1 and Prod2 environments that may cause latency of processing events in the platform. Services include sending and receiving inbound integration events, app events, object updates, conversation correspondence, automation processing, Amazon Connect services, and other areas of the Kustomer platform. The scope of this incident has increased and we are currently investigating further as we work towards a solution. We have also been informed that the vendor has identified the issue and is working on a resolution from their side as well. Please expect further updates within the next hour and reach out to support through email at support@kustomer.com if you have additional questions or concerns. Dec 7, 13:15 EST

Update - We are continuing to work on a fix for this issue. Dec 7, 11:58 EST

Investigating - Kustomer is currently experiencing inability to access conversations on timelines. We are working to resolve the issue as quickly as possible. During this time you may experience issues accessing conversations. Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page. Sep 26, 22:57 EDT