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Current Kustomer Registration status is UP

We checked the official Kustomer Registration Status Page 18 sec. ago. Learn more
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Recent Kustomer Registration Outages and Issues

Follow the recent outages and downtime for Kustomer Registration in the table below.

Start Time

Type

Length

Message

Details

December 07, 2021 23:18 UTC

WARN

about 4 hours

Reported Third Party Event - Amazon

See more
Start Time

December 07, 2021 23:18 UTC

Type WARN
Affected Components

Prod1 (US) - Notifications

Prod1 (US) - Channel - Facebook

Prod1 (US) - Tracking

Prod1 (US) - API

Prod1 (US) - Channel - Instagram

Prod1 (US) - Channel - SMS

Prod1 (US) - Registration

Prod1 (US) - Search

Prod1 (US) - Channel - Chat

Prod1 (US) - Channel - Email

Prod1 (US) - Exports

Prod1 (US) - Channel - Twitter

Prod1 (US) - Channel - WhatsApp

Prod1 (US) - Events / Audit Log

Prod1 (US) - Web Client

Prod1 (US) - Web/Email/Form Hooks

Prod1 (US) - Workflow

Prod2 (EU) - Notifications

Message

Reported Third Party Event - Amazon

Details

Update - AWS has mitigated the underlying issue that caused some network devices in the US-EAST-1 Region to be impaired. They are seeing improvement in availability across most AWS services. All services are now independently working through service-by-service recovery. In order to expedite overall recovery, They have temporarily disabled Event Deliveries for Amazon EventBridge in the US-EAST-1 Region. These events will still be received & accepted, and queued for later delivery.Services like SSO, Connect, API Gateway, ECS/Fargate, and EventBridge are still experiencing impact. AWS Engineers are actively working on resolving impact to these services.We are seeing most services restored in Kustomer, with the exception of some workflow items that are still taking some time to process. We are starting our re-driving efforts and will post more information shortly Dec 7, 18:14 EST

December 07, 2021 18:18 UTC

DOWN

about 5 hours

Reported Third Party Event - Amazon

See more
Start Time

December 07, 2021 18:18 UTC

Type DOWN
Affected Components

Prod1 (US) - Notifications

Prod1 (US) - Channel - Facebook

Prod1 (US) - Tracking

Prod1 (US) - API

Prod1 (US) - Channel - Instagram

Prod1 (US) - Channel - SMS

Prod1 (US) - Registration

Prod1 (US) - Search

Prod1 (US) - Channel - Chat

Prod1 (US) - Channel - Email

Prod1 (US) - Exports

Prod1 (US) - Channel - Twitter

Prod1 (US) - Channel - WhatsApp

Prod1 (US) - Events / Audit Log

Prod1 (US) - Web Client

Prod1 (US) - Web/Email/Form Hooks

Prod1 (US) - Workflow

Prod2 (EU) - Notifications

Message

Reported Third Party Event - Amazon

Details

Update - Kustomer is aware of an event reported by one of our third-party vendors affecting Prod1 and Prod2 environments that may cause latency of processing events in the platform. Services include sending and receiving inbound integration events, app events, object updates, conversation correspondence, automation processing, Amazon Connect services, and other areas of the Kustomer platform. The scope of this incident has increased and we are currently investigating further as we work towards a solution. We have also been informed that the vendor has identified the issue and is working on a resolution from their side as well. Please expect further updates within the next hour and reach out to support through email at support@kustomer.com if you have additional questions or concerns. Dec 7, 13:15 EST

December 07, 2021 17:03 UTC

WARN

about 1 hour

Reported Third Party Event - Amazon

See more
Start Time

December 07, 2021 17:03 UTC

Type WARN
Affected Components

Prod1 (US) - Notifications

Prod1 (US) - Channel - Facebook

Prod1 (US) - Tracking

Prod1 (US) - API

Prod2 (EU) - Channel - Chat

Prod1 (US) - Channel - Instagram

Prod1 (US) - Channel - SMS

Prod1 (US) - Registration

Prod1 (US) - Search

Prod1 (US) - Exports

Prod1 (US) - Channel - Email

Prod1 (US) - Channel - Twitter

Prod1 (US) - Channel - WhatsApp

Prod1 (US) - Events / Audit Log

Prod1 (US) - Web/Email/Form Hooks

Prod1 (US) - Workflow

Prod2 (EU) - Notifications

Message

Reported Third Party Event - Amazon

Details

Update - We are continuing to work on a fix for this issue. Dec 7, 11:58 EST

September 27, 2021 02:58 UTC

DOWN

about 3 hours

Kustomer is down, conversation cannot be accessed

See more
Start Time

September 27, 2021 02:58 UTC

Type DOWN
Affected Components

Prod1 (US) - CSAT

Prod1 (US) - Channel - WhatsApp

Prod1 (US) - Notifications

Prod1 (US) - Channel - Chat

Prod1 (US) - Workflow

Prod1 (US) - Web/Email/Form Hooks

Prod1 (US) - Channel - Instagram

Prod1 (US) - Channel - Twitter

Prod1 (US) - Bulk Jobs

Prod1 (US) - Channel - Email

Prod1 (US) - Exports

Prod1 (US) - Channel - Facebook

Prod1 (US) - API

Prod1 (US) - Tracking

Prod1 (US) - Web Client

Prod1 (US) - Analytics

Prod1 (US) - Channel - SMS

Prod1 (US) - Events / Audit Log

Prod1 (US) - Registration

Prod1 (US) - Search

Prod1 (US) - Knowledge base

Message

Kustomer is down, conversation cannot be accessed

Details

Investigating - Kustomer is currently experiencing inability to access conversations on timelines. We are working to resolve the issue as quickly as possible. During this time you may experience issues accessing conversations. Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page. Sep 26, 22:57 EDT

No outages or status changes in the last 24 hours

Kustomer Registration status, last 24 hours:

1:00 AM
7:00 AM
1:00 PM
7:00 PM
1:00 AM
1:00 AM
1:00 PM
1:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Kustomer Registration Outage and Status History

We've been monitoring Kustomer Registration outages since December 2, 2020.
Here's the history of service outages we've observed from the Kustomer Registration Status Page:

February 2024

January 2024

December 2023

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,570 status pages

About Our Kustomer Registration Status Page Integration

Kustomer Registration is a Sales solution that StatusGator has been monitoring since December 2020. Over the past over 3 years, we have collected data on on more than 424 outages that affected Kustomer Registration users. When Kustomer Registration publishes downtime on their status page, they do so across 45 components and 3 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

More than 100 StatusGator users monitor Kustomer Registration to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular sales services monitored on our platform. We've sent more than 1,100 notifications to our users about Kustomer Registration incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Kustomer Registration is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Kustomer Registration is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Kustomer Registration posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Kustomer Registration enters a pre-planned maintenance window, keeping you up to date.

Since Kustomer Registration publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Kustomer Registration posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Kustomer Registration has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Kustomer Registration has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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