Is Kustomer Web Client down?
Current Kustomer Web Client status is UP

We checked the official Kustomer Web Client Status Page 2 min. 36 sec. ago. Learn more
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Recent Kustomer Web Client Outages and Issues

Follow the recent outages and downtime for Kustomer Web Client in the table below.

Start Time

Type

Length

Message

Details

July 28, 2023 00:08 UTC

WARN

about 1 hour

Timelines and API not returning data in Prod 1

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Start Time

July 28, 2023 00:08 UTC

Type WARN
Affected Components

Prod1 (US) - Channel - Email

Prod1 (US) - Channel - SMS

Prod1 (US) - Channel - Twitter

Prod1 (US) - Channel - WhatsApp

Prod1 (US) - Web Client

Prod1 (US) - API

Prod1 (US) - Channel - Chat

Prod1 (US) - Channel - Facebook

Prod1 (US) - Channel - Instagram

Message

Timelines and API not returning data in Prod 1

Details

Update - As recovery of channels is underway and eventually completes, we do expect some errors to appear in timelines, searches, and workflows. We expect those errors to resolve when the clean-up of data during the period of outage fully completes. That clean up will be prioritized once the backlog of data has been processed and the system maintains stability. Jul 27, 2023 - 20:03 EDT

July 27, 2023 15:53 UTC

DOWN

about 8 hours

Timelines and API not returning data in Prod 1

See more
Start Time

July 27, 2023 15:53 UTC

Type DOWN
Affected Components

Prod1 (US) - API

Prod1 (US) - Web Client

Message

Timelines and API not returning data in Prod 1

Details

Update - We are continuing to investigate this issue. Jul 27, 2023 - 11:53 EDT

July 27, 2023 15:48 UTC

WARN

5 minutes

Timelines and API not returning data in Prod 1

See more
Start Time

July 27, 2023 15:48 UTC

Type WARN
Affected Components

Prod1 (US) - API

Prod1 (US) - Web Client

Message

Timelines and API not returning data in Prod 1

Details

Investigating - Kustomer is investigating an event affecting Timelines and the API that may cause errors when loading the app in Prod1. Our team is investigating this issue. Please expect further updates within 30 Minutes and reach out to support at support@kustomer.com if you have additional questions or concerns. Jul 27, 2023 - 11:44 EDT

July 18, 2023 17:23 UTC

WARN

less than a minute

[Platform] - Issues Loading Platform

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Start Time

July 18, 2023 17:23 UTC

Type WARN
Affected Components

Prod1 (US) - Web Client

Prod2 (EU) - Web Client

Message

[Platform] - Issues Loading Platform

Details

Investigating - Kustomer is aware of an event affecting access to the platform. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect further updates within 30 minutes and reach out to support at support@kustomer.com if you have additional questions or concerns. Jul 18, 2023 - 13:19 EDT

July 18, 2023 17:23 UTC

WARN

16 minutes

[Platform] - Issues Loading Platform

See more
Start Time

July 18, 2023 17:23 UTC

Type WARN
Affected Components

Prod1 (US) - Web Client

Prod2 (EU) - Web Client

Message

[Platform] - Issues Loading Platform

Details

Investigating - Kustomer is aware of an event affecting access to the platform. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect further updates within 30 minutes and reach out to support at support@kustomer.com if you have additional questions or concerns. Jul 18, 2023 - 13:19 EDT

2024-07-17 06:44:49 UTC UTC

STATUS

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2024-07-17 06:44:49 UTC UTC

STATUS

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2024-07-17 06:44:49 UTC UTC

STATUS

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2024-07-17 06:44:49 UTC UTC

STATUS

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2024-07-17 06:44:49 UTC UTC

STATUS

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Sign Up for More Kustomer Web Client History

StatusGator has over 3 years of Kustomer Web Client status history.

No outages or status changes in the last 24 hours

Kustomer Web Client status, last 24 hours:

7:00 AM
1:00 PM
7:00 PM
1:00 AM
7:00 AM
7:00 AM
7:00 PM
7:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Kustomer Web Client Outage and Status History

We've been monitoring Kustomer Web Client outages since December 2, 2020.
Here's the history of service outages we've observed from the Kustomer Web Client Status Page:

July 2024

June 2024

May 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,970 status pages

About Our Kustomer Web Client Status Page Integration

Kustomer Web Client is a Sales solution that StatusGator has been monitoring since December 2020. Over the past over 3 years, we have collected data on on more than 440 outages that affected Kustomer Web Client users. When Kustomer Web Client publishes downtime on their status page, they do so across 45 components and 3 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

More than 100 StatusGator users monitor Kustomer Web Client to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular sales services monitored on our platform. We've sent more than 1,200 notifications to our users about Kustomer Web Client incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Kustomer Web Client is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Kustomer Web Client is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Kustomer Web Client posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Kustomer Web Client enters a pre-planned maintenance window, keeping you up to date.

Since Kustomer Web Client publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Kustomer Web Client posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Kustomer Web Client has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Kustomer Web Client has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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Kustomer Web Client Down?

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No outages or status changes in the last 24 hours

Kustomer Web Client status, last 24 hours:

8:00 PM
2:00 AM
8:00 AM
2:00 PM
8:00 PM
8:00 PM
8:00 AM
8:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Kustomer Web Client Outage and Status History

We've been monitoring Kustomer Web Client outages since December 2, 2020.
Here's the history of service outages we've observed from the Kustomer Web Client Status Page:

July 2024

June 2024

May 2024

  • Up

  • Warn

  • Down

  • Maintenance