Mailgun outage history

Mailgun experienced delays in inbound email processing in the EU region, affecting users' ability to receive messages in a timely manner. Inbound routing was degraded for a period as engineers identified the issue and worked on a fix; messages could be delayed or queued during the incident. The disruption began at 12:32 PM UTC and had a fix implemented with monitoring in progress by 1:22 PM UTC. The EU inbound processing returned to normal after the fix, with processing resumed by 1:52 PM UTC.

Users of Mailgun began experiencing intermittent 500 errors in the US Email Validation service and the Mailgun Control Panel becoming unavailable starting at 6:27 PM UTC. The disruption affected two key areas: Deliverability Services / Email Validation and Customer Tools / Control Panel, causing degraded validation performance and login difficulties for some users. The impact was centered on these components and appeared as a partial outage for a subset of users.

An outage affected Mailgun's Control Panel, making it unavailable for some users and impacting Deliverability Services / Email Validation workflows. The incident began at 6:12 PM UTC, with status updates indicating a fix was being implemented.

A fix was rolled out to impacted regions, and by 8:02 PM UTC both the Control Panel and Email Validation services were back online. The disruption appeared to be a partial outage affecting admin access rather than a global service halt.

Mailgun experienced a brief disruption in the Email Previews component, with previews not rendering while outbound/inbound processing, logs, and webhook delivery remained operational. The issue began at 7:22 PM UTC and affected users attempting to view email previews; there were no reported impacts to core mail flow.

Status updates show the issue progressing from investigation to identification, with a fix being implemented, and the Email Previews component returning to normal by 8:27 PM UTC. The impact was confined to preview generation and appears to have been resolved within about an hour on a global basis.

The Mailgun service experienced intermittent email validation errors impacting Email Services / API and Deliverability Services / Email Validation. Users trying to send mail could encounter API errors or validation failures, resulting in failed deliveries or delays. The incident began at 7:12 PM UTC as the status page moved to a warning and escalated to a broader disruption for the affected components by 7:32 PM UTC.

The provider issued four status updates during the incident, noting the intermittent errors, that a fix had been implemented, and that results were being monitored. The outage lasted roughly 2 hours and 35 minutes, with services returning to normal by 9:47 PM UTC after the components were brought back up. A sample user report described API errors when sending mail from Brooklyn.

Mailgun reported a 15-minute delay in logs in the EU region, impacting event visibility for users in that region. Outbound processing, inbound processing, and webhook delivery remained operational during the incident. The outage began on Nov 29, 2025 8:42 AM UTC and was resolved by Nov 29, 2025 9:57 AM UTC, lasting about 1 hour and 15 minutes. The issue was categorized as a degraded Logs service in the Email Services / Events & Logs component, with the disruption contained to the EU region.

The incident prompted two status updates from Mailgun's status page, which documented the EU logs delays and the subsequent restoration of normal log processing.

Mailgun reported a brief incident affecting the EU region's event logging. Logs were delayed by up to 15 minutes due to elevated sending volumes, impacting visibility into email events for users in Europe. The Email Services / Events & Logs component experienced degraded performance from Nov 28, 2025 5:57 PM UTC to Nov 28, 2025 6:57 PM UTC and the provider issued 2 status updates during the incident, with service returning to normal after the second update. The outage lasted about 1 hour and was localized to the EU region.

Mailgun reported a brief incident in the US region where logs for the Events & Logs component experienced delays of about 15 minutes. Outbound processing, inbound processing, and webhook delivery remained operational. The issue began at Nov 28, 2025 4:32 PM UTC and was resolved by Nov 28, 2025 4:37 PM UTC, lasting roughly 5 minutes. The provider issued 2 status updates during the incident and the impact was localized to the US region's logs; other Mailgun services stayed functional.

Mailgun reported degraded logging in the EU region with log events and related data experiencing delays of up to 15 minutes. The issue began at 8:32 AM UTC and was resolved by 3:47 PM UTC, lasting about 7 hours and 15 minutes. The degradation affected the Email Services / Events & Logs component and users relying on log delivery or event streams in the EU region could have seen delayed data. The provider issued two official status updates during the incident, noting the EU-region delay and subsequent recovery.

Mailgun reported delayed logs in the EU region affecting the Email Services / Events & Logs component. Users relying on EU-region logging and event processing may have seen delays during this period.

The outage began at 8:47 AM UTC and was resolved by 11:07 AM UTC, lasting roughly 2 hours and 20 minutes. The provider issued 2 status updates during the incident. The issue was localized to the EU region and did not appear to impact other regions.