New Relic Outage History

New Relic conducted a planned maintenance window across US and Europe regions from 9:00 PM UTC to 10:00 PM UTC. During this period a broad set of UI components entered maintenance mode, which could have caused temporary unavailability or degraded access to dashboards, alerts, incident intelligence, logs, and related features for users in the affected regions. The status page reflected initial maintenance in progress at Mar 15, 2025 9:03 PM UTC.

New Relic's US region experienced degraded performance across a broad set of services for about 45 minutes, beginning at Mar 8, 2025 9:23 PM UTC. The incident stemmed from deprecated query functionality in the US region and impacted 34 components spanning Data Ingest, UI, and Alert Notifications, leading to partial data ingestion, incomplete dashboards, and delayed alerts for some users.

New Relic published two official updates during the incident as investigators worked on the deprecated functionality, and service was restored to normal by Mar 8, 2025 10:08 PM UTC. The US region components returned to steady operation after remediation.

New Relic experienced a brief degradation in its UI components affecting users in the US and Europe. The incident lasted about 5 minutes, with dashboards and UI features potentially slow or temporarily inaccessible. The status page indicated a potential service interruption and later confirmed a quick restoration of services.

New Relic reported a brief potential service interruption affecting Data Ingest for the US-based APM Agent and the APM Timeslices Dashboard. The incident began at 12:58 PM UTC and was resolved by 1:13 PM UTC, lasting about 15 minutes. The provider issued 2 status updates during the event, noting that the issue had been identified and a fix was being implemented. There were no observed user reports.

New Relic carried out a scheduled maintenance window across US and Europe regions, with a wide set of UI components potentially impacted. During the window, users may have experienced intermittent access or slower responses across features such as Browser, Dashboards, Alerts, Incident Intelligence, Synthetics, and other UI modules spanning the US and Europe.