New Relic outage history

Users in the US region experienced degraded performance as Data Ingest for Browser Agent and Mobile Agent showed delays, affecting queries, charts, dashboards, and alert notifications. The issue began at 1:44 PM UTC when the Browser Agent component moved to a degraded state, followed by the Mobile Agent shortly after. The disruption persisted for roughly 25 minutes, impacting real-time data access and timely alerts for affected users.

Status updates on New Relic's status page documented an ongoing investigation and then recovery. By 2:08 PM UTC, the impacted Data Ingest components had returned to normal operation, marking the incident as resolved. The US region was the focus of the disruption, with users experiencing intermittent delays rather than a full service outage.

New Relic experienced processing delays that affected Synthetics Ping Monitors in ap-south-1, ca-central-1, us-east-1, eu-north-1, eu-south-1, and eu-west-3. Ping checks could be delayed or dropped and overall synthetic throughput declined in these regions, potentially impacting automated uptime verification. Other synthetic monitor types (scripted and browser) remained unaffected.

Users in the New Relic US region experienced data irregularities that affected queries, charts, and dashboards, with delayed or missing alert notifications for related data. The issue began in the US region and primarily impacted Data Ingest paths (e.g., OTLP API, Trace API, Synthetics) and multiple alert notification channels, causing delays in data visibility and gaps in alerting for a subset of customers. During the peak of the incident, some alerts were suppressed while data arrived with higher latency.

New Relic reported intermittent UI navigation problems affecting users in the Europe (EU) region. The incident began with a potential service interruption warning around 2:23 AM UTC as monitors flagged issues with the EU UI. Subsequent updates noted ongoing EU-region UI availability problems, with the SRE Agent UI Availability Monitor reporting anomalies around 2:39 AM UTC and 2:58 AM UTC. Importantly, data ingest and alert notifications were not impacted during the period of degraded UI access. The page updates framed the issue as a potential service interruption and continued to investigate, before the status returned to up around 6:44 AM UTC.

New Relic reported a partial outage affecting the UI for Alerts and the Activity pages, with delays or errors when users in Europe and the United States attempted to view alerts and dashboards. The affected components were Europe Alerts, Europe Dashboards, US Alerts, and US Dashboards. The disruption began at 10:03 AM UTC and was resolved by 10:18 AM UTC, lasting roughly fifteen minutes. Status updates showed ongoing investigation and then restoration as the UI components returned to a healthy state.

Users experienced degraded performance in New Relic's Alerts Notifications and UI across US, Europe, and JP. The incident began at 10:23 AM UTC when the status transitioned to a degraded state and persisted until 5:23 PM UTC, affecting alerting and dashboards for several hours.

New Relic's status page indicated degraded performance across multiple components, including Alert Notifications for US/APM, Europe/APM, and JP/APM, as well as UI components for Europe/Alerts, US/Alerts, and JP/Alerts. The issues were restored to normal by 5:23 PM UTC.

New Relic ran a scheduled regional maintenance window that affected multiple UI components across Europe and the United States. During the maintenance, users may have experienced limited access to dashboards, logs, alerts, and monitoring surfaces as services listed themselves as in maintenance. The window impacted key components including Lookout, APM, Logs, Alerts, and Serverless, among others. Impact began at 4:03 AM UTC and the maintenance subsided after about two hours, with services returning to normal by 6:08 AM UTC.

New Relic experienced a region-wide degradation in Europe starting at 8:24 AM UTC, affecting the UI components (Alerts, Dashboards) and a broad set of Data Ingest endpoints (OTLP API, Event API, Incident Intelligence API, Log API, Metric API, Trace API), as well as Europe-based APM. Users in the region likely faced slow or incomplete dashboards, delayed data processing, and issues delivering events and logs.

By 3:33 PM UTC, most services had returned to normal, with the remaining APM endpoint fully restored at 3:38 PM UTC. The incident appeared confined to the Europe region and was fully resolved by the late afternoon.

New Relic experienced distributed tracing errors impacting the UI and APM components in Europe and the United States. The issue began on 4:23 PM UTC and was resolved by 5:23 PM UTC, lasting about 1 hour. Users in the affected regions may have seen errors when generating or viewing distributed traces.

The New Relic status page documented the incident as an investigation at first, then confirmed resolution once the services returned to normal. The incident involved two regional components: UI : Europe / APM : Europe and UI : US / APM : US, with two official updates issued during the outage. There were no public user reports recorded during this period. The geographic impact was regional to the US and Europe rather than global.

New Relic reported alert irregularities in the US region, causing delayed or missing real-time alert notifications for some customers. This impacted alert delivery across multiple components, including Alert Notifications for APM, Mobile, Infrastructure, Logs, NRQL, Serverless, Browser, Synthetics, and the UI Alerts interface. The incident began at Jan 21, 2026 10:23 PM UTC and was resolved by Jan 22, 2026 12:48 AM UTC, lasting about 2 hours and 25 minutes. The status page published three updates during the incident: initial investigation, identification and a fix with early recovery, and final resolution.