Is Onfido Document Verification down?
Current Onfido Document Verification status is UP

We checked the official Onfido Document Verification Status Page 3 min. 16 sec. ago. Learn more
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Recent Onfido Document Verification Outages and Issues

Follow the recent outages and downtime for Onfido Document Verification in the table below.

Start Time

Type

Length

Message

Details

November 29, 2023 08:30 UTC

MAINT

about 1 hour

US Infrastructure Maintenance

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Start Time

November 29, 2023 08:30 UTC

Type MAINT
Affected Components

USA (us.onfido.com) - Webhooks

USA (us.onfido.com) - Known faces

USA (us.onfido.com) - Autofill

USA (us.onfido.com) - API

USA (us.onfido.com) - Dashboard

USA (us.onfido.com) - Document Verification

USA (us.onfido.com) - Facial Similarity

USA (us.onfido.com) - Watchlist

USA (us.onfido.com) - Identity Enhanced

Message

US Infrastructure Maintenance

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 29, 2023 - 08:30 UTC

November 20, 2023 08:35 UTC

MAINT

about 1 hour

CA Infrastructure Maintenance

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Start Time

November 20, 2023 08:35 UTC

Type MAINT
Affected Components

Canada (ca.onfido.com) - API

Canada (ca.onfido.com) - Dashboard

Canada (ca.onfido.com) - Document Verification

Canada (ca.onfido.com) - Facial Similarity

Canada (ca.onfido.com) - Known faces

Canada (ca.onfido.com) - Autofill

Canada (ca.onfido.com) - Webhooks

Message

CA Infrastructure Maintenance

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 20, 2023 - 08:32 UTC

November 02, 2023 18:25 UTC

WARN

less than a minute

Increased latency on document check processing

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Start Time

November 02, 2023 18:25 UTC

Type WARN
Affected Components

USA (us.onfido.com) - Document Verification

Canada (ca.onfido.com) - Document Verification

Europe (onfido.com) - Document Verification

Message

Increased latency on document check processing

Details

Investigating - We're currently experiencing issues that are negatively impacting latency on document check processing.Our next update will be in 15 minutes. Thank you for your patience. Nov 02, 2023 - 18:21 UTC

November 02, 2023 18:25 UTC

WARN

30 minutes

Increased latency on document check processing

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Start Time

November 02, 2023 18:25 UTC

Type WARN
Affected Components

USA (us.onfido.com) - Document Verification

Canada (ca.onfido.com) - Document Verification

Europe (onfido.com) - Document Verification

Message

Increased latency on document check processing

Details

Investigating - We're currently experiencing issues that are negatively impacting latency on document check processing.Our next update will be in 15 minutes. Thank you for your patience. Nov 02, 2023 - 18:21 UTC

August 29, 2023 07:20 UTC

WARN

about 7 hours

Delays in document check processing in the EU region

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Start Time

August 29, 2023 07:20 UTC

Type WARN
Affected Components

Europe (onfido.com) - Document Verification

Message

Delays in document check processing in the EU region

Details

Update - We are continuing to investigate this issue. Aug 29, 2023 - 07:16 UTC

2023-11-29 20:14:20 UTC UTC

STATUS

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2023-11-29 20:14:20 UTC UTC

STATUS

? minutes

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2023-11-29 20:14:20 UTC UTC

STATUS

? minutes

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2023-11-29 20:14:20 UTC UTC

STATUS

? minutes

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2023-11-29 20:14:20 UTC UTC

STATUS

? minutes

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Sign Up for More Onfido Document Verification History

StatusGator has almost 2 years of Onfido Document Verification status history.

1 status change in the last 24 hours

Onfido Document Verification status, last 24 hours:

9:00 PM
3:00 AM
9:00 AM
3:00 PM
9:00 PM
9:00 PM
9:00 AM
9:00 PM
  • Up: 23 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 1 hour

Onfido Document Verification Outage and Status History

We've been monitoring Onfido Document Verification outages since January 20, 2022.
Here's the history of service outages we've observed from the Onfido Document Verification Status Page:

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
2,880 status pages

About Our Onfido Status Page Integration

Onfido is an Identity Management solution that StatusGator has been monitoring since January 2022. Over the past almost 2 years, we have collected data on on more than 135 outages that affected Onfido users. When Onfido publishes downtime on their status page, they do so across 28 components and 3 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Onfido to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular identity management services monitored on our platform. We've sent more than 1,000 notifications to our users about Onfido incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Onfido is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Onfido is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Onfido posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Onfido enters a pre-planned maintenance window, keeping you up to date.

Since Onfido publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Onfido posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Onfido has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Onfido has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

Is Onfido Document Verification down today?

According to its status page Onfido Document Verification is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Onfido Document Verification is not working or have outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if Onfido Document Verification is having issues?

There are two main options: You can check the Onfido Document Verification status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Onfido Document Verification status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Onfido Document Verification status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Onfido Document Verification customer support while checking everything on your side. You can also try Tweeting at them via @onfido on Twitter. Or visit their official status page or website:

Where do you get the official Onfido Document Verification status?

We use the official Onfido Document Verification status page. Here are links to their status page and other helpful links.

Onfido Document Verification Down?

Are you experiencing issues with Onfido Document Verification? Sign up to receive notifications when Onfido Document Verification publishes outages.

Onfido Document Verification Down or not working? Never be taken by surprise again.

StatusGator tells you when your cloud services have problems or their statuses change. We monitor the official status pages of more than 2,880 cloud services in real-time, aggregate the data, and send you alerts via email, Slack, Teams, SMS, and more.

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