Is Onfido Identity Enhanced down?
Current Onfido Identity Enhanced status is UP

We checked the official Onfido Identity Enhanced Status Page 5 min. 26 sec. ago. Learn more
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Recent Onfido Identity Enhanced Outages and Issues

Follow the recent outages and downtime for Onfido Identity Enhanced in the table below.

Start Time

Type

Length

Message

Details

March 01, 2024 10:20 UTC

WARN

5 minutes

Identity report with increased TaT for USA jurisdiction

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Start Time

March 01, 2024 10:20 UTC

Type WARN
Affected Components

Europe (onfido.com) - Identity Enhanced

Message

Identity report with increased TaT for USA jurisdiction

Details

Investigating - We are currently investigating the issue. Mar 01, 2024 - 10:16 UTC

December 17, 2023 03:35 UTC

DOWN

about 1 hour

EU Infrastructure Maintenance

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Start Time

December 17, 2023 03:35 UTC

Type DOWN
Affected Components

Europe (onfido.com) - Facial Similarity

Europe (onfido.com) - Watchlist

Europe (onfido.com) - Identity Enhanced

Europe (onfido.com) - Known faces

Europe (onfido.com) - Autofill

JS SDK Services

Europe (onfido.com) - Applicant Form

Europe (onfido.com) - Dashboard

Europe (onfido.com) - Document Verification

Europe (onfido.com) - Right To Work

Europe (onfido.com) - Webhooks

Europe (onfido.com) - API

Message

EU Infrastructure Maintenance

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 17, 2023 - 03:32 UTC

November 29, 2023 08:30 UTC

MAINT

about 1 hour

US Infrastructure Maintenance

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Start Time

November 29, 2023 08:30 UTC

Type MAINT
Affected Components

USA (us.onfido.com) - Webhooks

USA (us.onfido.com) - Known faces

USA (us.onfido.com) - Autofill

USA (us.onfido.com) - API

USA (us.onfido.com) - Dashboard

USA (us.onfido.com) - Document Verification

USA (us.onfido.com) - Facial Similarity

USA (us.onfido.com) - Watchlist

USA (us.onfido.com) - Identity Enhanced

Message

US Infrastructure Maintenance

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 29, 2023 - 08:30 UTC

October 18, 2023 07:25 UTC

WARN

about 1 hour

UK ID card clear rate dropped

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Start Time

October 18, 2023 07:25 UTC

Type WARN
Affected Components

Europe (onfido.com) - Identity Enhanced

Message

UK ID card clear rate dropped

Details

Update - The root cause of the failure is the 3rd party provider degradation. We contacted the support to raise the issue. Oct 18, 2023 - 07:22 UTC

October 05, 2023 06:55 UTC

WARN

about 2 hours

ID Records product is experiencing about 10% decrease in clear rates for applicants in the UK

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Start Time

October 05, 2023 06:55 UTC

Type WARN
Affected Components

Europe (onfido.com) - Identity Enhanced

Message

ID Records product is experiencing about 10% decrease in clear rates for applicants in the UK

Details

Investigating - ID Records product is experiencing about 10% decrease in clear rates for applicants in the UK. We are currently investigating and we'll be back with an update shortly. Oct 05, 2023 - 06:54 UTC

2024-03-01 14:11:04 UTC UTC

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2024-03-01 14:11:04 UTC UTC

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2024-03-01 14:11:04 UTC UTC

STATUS

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2024-03-01 14:11:04 UTC UTC

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2024-03-01 14:11:04 UTC UTC

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Sign Up for More Onfido Identity Enhanced History

StatusGator has about 2 years of Onfido Identity Enhanced status history.

1 status change in the last 24 hours

Onfido Identity Enhanced status, last 24 hours:

3:00 PM
9:00 PM
3:00 AM
9:00 AM
3:00 PM
3:00 PM
3:00 AM
3:00 PM
  • Up: 24 hours

  • Warn: 5 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Onfido Identity Enhanced Outage and Status History

We've been monitoring Onfido Identity Enhanced outages since January 20, 2022.
Here's the history of service outages we've observed from the Onfido Identity Enhanced Status Page:

March 2024

February 2024

January 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,620 status pages

About Our Onfido Identity Enhanced Status Page Integration

Onfido Identity Enhanced is an Identity Management solution that StatusGator has been monitoring since January 2022. Over the past about 2 years, we have collected data on on more than 153 outages that affected Onfido Identity Enhanced users. When Onfido Identity Enhanced publishes downtime on their status page, they do so across 28 components and 3 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Onfido Identity Enhanced to get notified when it's down, is under maintenance, or has an outage. We've sent more than 1,200 notifications to our users about Onfido Identity Enhanced incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Onfido Identity Enhanced is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Onfido Identity Enhanced is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Onfido Identity Enhanced posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Onfido Identity Enhanced enters a pre-planned maintenance window, keeping you up to date.

Since Onfido Identity Enhanced publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Onfido Identity Enhanced posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Onfido Identity Enhanced has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Onfido Identity Enhanced has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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