Paychex Outage History

Paychex Flex users were unable to sign in or access the Paychex Flex portal, blocking payroll processing, viewing employee records, and generating reports. User reports described login failures, sign-in errors, and missing or incorrect payroll data across both web and mobile access, with broad impact across the United States.

The outage began at 4:45 PM UTC and lasted for about 3 hours and 19 minutes, ending at 8:04 PM UTC. StatusGator detected the issue at Jan 25, 2026 4:45 PM UTC, ahead of any official acknowledgment. With a large volume of user reports during the event, the incident affected users across multiple regions, and Paychex had not issued official updates during the outage.

Paychex's payroll and HR services experienced a widespread outage affecting the employee portal. Users reported slow loading, timeouts, and pages not loading across multiple locations, hindering payroll processing, benefits updates, and HR tasks.

Timeline and response: The outage persisted for about 2 hours and 36 minutes, from Jan 6, 2026 2:47 PM UTC to Jan 6, 2026 5:23 PM UTC. StatusGator detected the issue at Jan 6, 2026 2:47 PM UTC ahead of any official acknowledgment. Paychex does not maintain a public status page, and there were no official status updates published during the incident. The incident appeared to affect a large volume of users across the United States, with reports coming from many locations.

Impact and scope: The outage disrupted essential payroll and HR workflows, including employee profile updates and benefits changes. With widespread impact on day-to-day tasks, organizations faced delays and incomplete actions as users could not access or load Paychex resources.

Paychex Flex experienced an outage impacting login and payroll operations, with users unable to sign in, load payroll dashboards, or access pay stubs. The disruption affected users across the United States and lasted for almost six hours, from 5:18 PM UTC to 11:16 PM UTC.