21,228 outages in February - Here are the biggest:
There were 65 Pearson outages since January 2025 which are summarized below, including incident details, duration, and resolution information.
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Pearson's Q-Global component began a 24-hour maintenance window at and concluded at . During this period, the Q-Global service was listed as maintenance, which likely affected access to Q-Global features for users.
The Pearson Revel platform experienced an unknown server error that prevented access to courses and textbooks for users across the United States and Canada. Users reported server errors, pages failing to load, and content being inaccessible. The outage began at and lasted about one hour, ending around .
Pearson did not publish status updates during the incident. StatusGator detected the issue at ahead of any Pearson acknowledgment. The disruption appears to have affected Revel users across North America, indicating a widespread outage of the platform.
Pearson experienced degraded performance across a broad set of services, impacting 16 components including Pearson +, Test Hub / Level Test, Test Hub / Readiness Test, MyLab, Revel, Third-Party Learning Management Systems / MyLab & Mastering - Third-Party, English Benchmark Young Learners (EBYL), MyEnglishLab (MEL), Pearson English Connect (PEC), Pearson English Portal (PEP), Pearson English Portal App, Pearson Practice English (PPE) App, Pearson Test of English (PTE), Test Hub / Benchmark Test, Test Hub / International Certificate (PTE General), Reader+ / eBook / eText, and Mastering. Users may have experienced slower performance or intermittent access across Pearson's learning tools. The outage began on and was resolved by , lasting about 11 hours. The Pearson status page issued two updates during the incident as officials worked to restore services.
Pearson's Q-Global service entered a scheduled maintenance window beginning at . During the window, some users experienced limited access and account-related issues, with pages failing to load or display correctly. The maintenance period lasted about 24 hours, and Q-Global was the affected component.
Pearson published two status updates during the incident, confirming the maintenance and later signaling restoration. The service was fully available again after . User reports indicated the impact was limited to a subset of users during the maintenance window.
Pearson completed a planned maintenance window for the Q-Global component, lasting about 24 hours from to . The status history shows Q-Global moving from operational to maintenance at the start of the window and returning to normal afterward.
Impact during the window was limited to the Q-Global component, with no broad impact reported across other Pearson services. Pearson's status page communicated the scheduled maintenance and restoration, indicating a standard maintenance cycle rather than an unplanned outage.
A planned maintenance window began on impacting Pearson’s Learning Catalytics and Revel services. Users across multiple regions reported issues such as pages failing to load and login problems during the maintenance period. The outage duration spanned several days as the components were gradually managed during the window.
Pearson conducted scheduled maintenance across its learning platforms Mastering, Q-Interactive, MyLab, and Revel starting at . The maintenance caused temporary unavailability for students and instructors using these tools, affecting access to course materials, assessments, and interactive features across the four components.
The maintenance window lasted approximately two days. Mastering, MyLab, and Revel came back online on , and Q-Interactive was restored on . Pearson posted three official status updates during the incident to reflect restoration progress. User reports described intermittent availability during the window, with examples from Canada and California.
An incident affected Pearson assessment tools, including Edexcel Online (EOL), Exam Viewer, Gateway, Secure File Transfer (SFT), Online Marking, and the Pearson Onscreen Testing Platform (POP). The status page listed these components as degraded for a short period, likely impacting access and performance for users of these services. The outage began at and was resolved by , lasting roughly 45 minutes. The provider issued two status updates during the incident to communicate the degraded state and subsequent restoration of service.
Pearson experienced a brief degraded performance affecting 2 components: StatCrunch and Third-Party Learning Management Systems / MyLab & Mastering - Third-Party. Users may have encountered slower responses or intermittent access while using these features. The incident began at and was resolved by , lasting approximately 40 minutes. Pearson's status page indicated the services briefly degraded and were restored to normal after investigation and remediation.
Pearson's MyEnglishLab (MEL) entered a maintenance window starting at and completed at , during which MEL was not fully available to users. Pearson's status page documented the maintenance and MEL returned to normal after the window, with two status updates issued during the incident. User activity indicates limited impact, including a report from Yulee, Florida noting that the Pearson page was not responding. The event suggests access issues were confined to the scheduled maintenance window and did not reflect a broader service outage across Pearson offerings.
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