There were 68 Pearson outages since January 2025 which are summarized below, including incident details, duration, and resolution information.
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Pearson not working for you?
Major
: Pearson Revel outage blocks online textbooks
Detected by StatusGator:
Officially acknowledged:
No
Outage ended:
(42 minutes)
Pearson Revel's online textbooks experienced an outage beginning at and ending at , lasting about 42 minutes. Users across North America reported being unable to load Pearson Revel online textbooks, with symptoms described as unknown server errors or pages failing to load. StatusGator detected the issue at , ahead of any official Pearson updates, and Pearson did not publish status updates during the incident.
Minor
: Pearson maintenance affects 10 learning products for several days
Detected by StatusGator:
Officially acknowledged:
Outage ended:
(5 days, 15 hours and 35 minutes)
Pearson's Learning suite underwent a prolonged maintenance window beginning on when Q-Global entered maintenance, with subsequent updates showing other components entering maintenance (Pearson Interactive Labs, MyLab, StatCrunch, MathXL For School, Pearson +, Revel, Learning Catalytics, Mastering, and the Third-Party LMS integration). The maintenance affected 10 components in total and left users with degraded access or outages across those products. The incident spanned several days, with components gradually restored; Q-Global moved to up on while the rest remained in maintenance until .
Status updates: Pearson issued 4 official updates across the period documenting restoration progress. User reports began to surge around through UTC, describing errors loading pages and server errors across multiple products (e.g., Pearson Interactive Labs, MyLab, StatCrunch). The services were fully back to normal as of .
During the incident, Pearson's Q-Global underwent a maintenance window that began at and was resolved by , lasting about 10 hours and 45 minutes. During this period, users reported issues with password reset emails and account login, indicating authentication-related services were affected while Q-Global was in maintenance. The impact was limited to the Q-Global component.
Pearson published two status updates describing the maintenance activity and later the restoration of services. After the maintenance, Q-Global returned to normal operation and user-facing authentication functions resumed. The reported impact was focused on authentication-related features tied to Q-Global.
Minor
: Pearson Q-Global maintenance lasted 24 hours
Detected by StatusGator:
Officially acknowledged:
Outage ended:
(1 day)
Pearson's Q-Global component began a 24-hour maintenance window at and concluded at . During this period, the Q-Global service was listed as maintenance, which likely affected access to Q-Global features for users.
Major
: Pearson Revel outage disrupts access to courses and textbooks
Detected by StatusGator:
Officially acknowledged:
No
Outage ended:
(1 hour and 1 minute)
The Pearson Revel platform experienced an unknown server error that prevented access to courses and textbooks for users across the United States and Canada. Users reported server errors, pages failing to load, and content being inaccessible. The outage began at and lasted about one hour, ending around .
Pearson did not publish status updates during the incident. StatusGator detected the issue at ahead of any Pearson acknowledgment. The disruption appears to have affected Revel users across North America, indicating a widespread outage of the platform.
Minor
: Pearson services degraded across 16 components for 11 hours
Detected by StatusGator:
Officially acknowledged:
Outage ended:
(11 hours)
Pearson experienced degraded performance across a broad set of services, impacting 16 components including Pearson +, Test Hub / Level Test, Test Hub / Readiness Test, MyLab, Revel, Third-Party Learning Management Systems / MyLab & Mastering - Third-Party, English Benchmark Young Learners (EBYL), MyEnglishLab (MEL), Pearson English Connect (PEC), Pearson English Portal (PEP), Pearson English Portal App, Pearson Practice English (PPE) App, Pearson Test of English (PTE), Test Hub / Benchmark Test, Test Hub / International Certificate (PTE General), Reader+ / eBook / eText, and Mastering. Users may have experienced slower performance or intermittent access across Pearson's learning tools. The outage began on and was resolved by , lasting about 11 hours. The Pearson status page issued two updates during the incident as officials worked to restore services.
Minor
: Pearson Q-Global maintenance lasts 24 hours
Detected by StatusGator:
Officially acknowledged:
Outage ended:
(1 day)
Pearson's Q-Global service entered a scheduled maintenance window beginning at . During the window, some users experienced limited access and account-related issues, with pages failing to load or display correctly. The maintenance period lasted about 24 hours, and Q-Global was the affected component.
Pearson published two status updates during the incident, confirming the maintenance and later signaling restoration. The service was fully available again after . User reports indicated the impact was limited to a subset of users during the maintenance window.
Minor
: Pearson Q-Global maintenance window completed
Detected by StatusGator:
Officially acknowledged:
Outage ended:
(1 day)
Pearson completed a planned maintenance window for the Q-Global component, lasting about 24 hours from to . The status history shows Q-Global moving from operational to maintenance at the start of the window and returning to normal afterward.
Impact during the window was limited to the Q-Global component, with no broad impact reported across other Pearson services. Pearson's status page communicated the scheduled maintenance and restoration, indicating a standard maintenance cycle rather than an unplanned outage.
A planned maintenance window began on impacting Pearson’s Learning Catalytics and Revel services. Users across multiple regions reported issues such as pages failing to load and login problems during the maintenance period. The outage duration spanned several days as the components were gradually managed during the window.
Minor
: Pearson maintenance affects Mastering, Q-Interactive, MyLab, and Revel
Detected by StatusGator:
Officially acknowledged:
Outage ended:
(2 days)
Pearson conducted scheduled maintenance across its learning platforms Mastering, Q-Interactive, MyLab, and Revel starting at . The maintenance caused temporary unavailability for students and instructors using these tools, affecting access to course materials, assessments, and interactive features across the four components.
The maintenance window lasted approximately two days. Mastering, MyLab, and Revel came back online on , and Q-Interactive was restored on . Pearson posted three official status updates during the incident to reflect restoration progress. User reports described intermittent availability during the window, with examples from Canada and California.
