Pearson Outage History

An incident affected Pearson assessment tools, including Edexcel Online (EOL), Exam Viewer, Gateway, Secure File Transfer (SFT), Online Marking, and the Pearson Onscreen Testing Platform (POP). The status page listed these components as degraded for a short period, likely impacting access and performance for users of these services. The outage began at 11:44 AM UTC and was resolved by 12:29 PM UTC, lasting roughly 45 minutes. The provider issued two status updates during the incident to communicate the degraded state and subsequent restoration of service.

Pearson experienced a brief degraded performance affecting 2 components: StatCrunch and Third-Party Learning Management Systems / MyLab & Mastering - Third-Party. Users may have encountered slower responses or intermittent access while using these features. The incident began at Jun 11, 2025 2:04 PM UTC and was resolved by Jun 11, 2025 2:44 PM UTC, lasting approximately 40 minutes. Pearson's status page indicated the services briefly degraded and were restored to normal after investigation and remediation.

Pearson's MyEnglishLab (MEL) entered a maintenance window starting at 4:04 AM UTC and completed at 4:04 AM UTC, during which MEL was not fully available to users. Pearson's status page documented the maintenance and MEL returned to normal after the window, with two status updates issued during the incident. User activity indicates limited impact, including a report from Yulee, Florida noting that the Pearson page was not responding. The event suggests access issues were confined to the scheduled maintenance window and did not reflect a broader service outage across Pearson offerings.

The Pearson service experienced a login issue affecting user access from 8:54 PM UTC to 9:50 PM UTC. Users reported errors like 'something went wrong' during sign-in and password-change attempts failed, indicating an authentication outage that prevented many users from logging in for about 56 minutes. A sizable volume of user reports accompanied the incident, signaling widespread login problems.

Pearson's Q-Global service underwent a planned maintenance window beginning at 4:05 AM UTC and completing at 4:04 AM UTC. During this period, access to Q-Global was limited for users, with reports of page unavailability around 10:13 PM UTC and 10:49 PM UTC UTC. The maintenance window lasted about 23 hours and 59 minutes, with a small number of user reports describing pages being unavailable during the window.

The Pearson English Portal (PEP) entered a maintenance window beginning at May 8, 2025 4:04 AM UTC and remained in maintenance for about 24 hours, during which users experienced login issues and inability to access course materials across Pearson learning tools such as MyLab Mastering. Several users reported blank pages or non-loading course content, affecting access to courses and assignments.

Pearson English Connect (PEC) experienced a brief degraded performance beginning at May 7, 2025 8:14 AM UTC and was restored by May 7, 2025 8:49 AM UTC. The Pearson status page listed PEC as degraded during the incident and issued two updates before it returned to normal. No user reports were recorded, and the impact was limited to PEC without affecting other Pearson services.

Pearson scheduled maintenance impacted the Q-Interactive component, which was placed into maintenance mode for a period of time. The window ran from May 6, 2025 9:24 PM UTC to May 7, 2025 4:04 AM UTC, with Q-Interactive returning to normal operation after the maintenance concluded. There were no reported user issues during this period, and the maintenance affected only the Q-Interactive component of Pearson.

The Pearson status page logged two updates: the initial move to maintenance and the subsequent return to normal status for Q-Interactive. The incident appeared isolated to this component and did not indicate broader impact across Pearson services.

Pearson experienced a brief outage impacting sign-in and the ability to download reports. Users across multiple regions reported issues such as blank pages or error messages beginning at 11:14 AM UTC and lasting about 11:33 AM UTC (roughly 19 minutes). The incident affected users in locations including the United States, the United Kingdom, Canada, and South Africa, with no official Pearson status updates published during the window. StatusGator flagged the issue at May 2, 2025 11:14 AM UTC and the problem was resolved by 11:33 AM UTC.

Pearson Q-Interactive underwent a planned maintenance window, during which the service was briefly unavailable while updates were applied. The maintenance began on May 1, 2025 3:29 PM UTC and ended on May 2, 2025 4:04 AM UTC, lasting approximately 12 hours and 35 minutes. The Q-Interactive component was the only part affected.