Pearson Outage History

The Pearson service experienced a login issue affecting user access from 8:54 PM UTC to 9:50 PM UTC. Users reported errors like 'something went wrong' during sign-in and password-change attempts failed, indicating an authentication outage that prevented many users from logging in for about 56 minutes. A sizable volume of user reports accompanied the incident, signaling widespread login problems.

Pearson's Q-Global service underwent a planned maintenance window beginning at 4:05 AM UTC and completing at 4:04 AM UTC. During this period, access to Q-Global was limited for users, with reports of page unavailability around 10:13 PM UTC and 10:49 PM UTC UTC. The maintenance window lasted about 23 hours and 59 minutes, with a small number of user reports describing pages being unavailable during the window.

The Pearson English Portal (PEP) entered a maintenance window beginning at May 8, 2025 4:04 AM UTC and remained in maintenance for about 24 hours, during which users experienced login issues and inability to access course materials across Pearson learning tools such as MyLab Mastering. Several users reported blank pages or non-loading course content, affecting access to courses and assignments.

Pearson English Connect (PEC) experienced a brief degraded performance beginning at May 7, 2025 8:14 AM UTC and was restored by May 7, 2025 8:49 AM UTC. The Pearson status page listed PEC as degraded during the incident and issued two updates before it returned to normal. No user reports were recorded, and the impact was limited to PEC without affecting other Pearson services.

Pearson scheduled maintenance impacted the Q-Interactive component, which was placed into maintenance mode for a period of time. The window ran from May 6, 2025 9:24 PM UTC to May 7, 2025 4:04 AM UTC, with Q-Interactive returning to normal operation after the maintenance concluded. There were no reported user issues during this period, and the maintenance affected only the Q-Interactive component of Pearson.

The Pearson status page logged two updates: the initial move to maintenance and the subsequent return to normal status for Q-Interactive. The incident appeared isolated to this component and did not indicate broader impact across Pearson services.

Pearson experienced a brief outage impacting sign-in and the ability to download reports. Users across multiple regions reported issues such as blank pages or error messages beginning at 11:14 AM UTC and lasting about 11:33 AM UTC (roughly 19 minutes). The incident affected users in locations including the United States, the United Kingdom, Canada, and South Africa, with no official Pearson status updates published during the window. StatusGator flagged the issue at May 2, 2025 11:14 AM UTC and the problem was resolved by 11:33 AM UTC.

Pearson Q-Interactive underwent a planned maintenance window, during which the service was briefly unavailable while updates were applied. The maintenance began on May 1, 2025 3:29 PM UTC and ended on May 2, 2025 4:04 AM UTC, lasting approximately 12 hours and 35 minutes. The Q-Interactive component was the only part affected.

Pearson conducted a scheduled maintenance window for Q-Global starting at Apr 24, 2025 4:04 AM UTC, during which MathXL for school users experienced gateway timeouts and access issues. A user in Glendale, Arizona reported that MathXL was not working due to an upstream gateway problem, reflecting the impact during the maintenance period.

The maintenance lasted about 23 hours and 56 minutes and concluded at Apr 25, 2025 4:00 AM UTC, with access restored as services returned to normal. The provider issued two official status updates during the incident, and the Q-Global component was the primary affected element.

Pearson carried out a scheduled maintenance window affecting four learning platforms: MyLab, Revel, Mastering, and Third-Party LMS integrations. The maintenance began on Apr 19, 2025 4:04 AM UTC and completed on Apr 20, 2025 4:04 AM UTC, lasting about 24 hours. During the window some users reported issues, including 503 errors when accessing course content.

Pearson's status page posted two updates during the incident, describing the ongoing maintenance and the restoration of services. After the maintenance completed, affected components returned to normal operation.

Pearson Online Classroom experienced a period of degraded performance beginning on Apr 16, 2025 8:24 PM UTC and ending on Apr 17, 2025 4:04 AM UTC. The Pearson Online Classroom component was listed as degraded during this window, potentially impacting access and responsiveness for learners and instructors. The outage lasted approximately 7 hours and 40 minutes. The Pearson status page posted two updates during the incident, documenting the degradation and subsequent recovery.