Pearson Outage History

Pearson conducted a scheduled maintenance window for Q-Global starting at Apr 24, 2025 4:04 AM UTC, during which MathXL for school users experienced gateway timeouts and access issues. A user in Glendale, Arizona reported that MathXL was not working due to an upstream gateway problem, reflecting the impact during the maintenance period.

The maintenance lasted about 23 hours and 56 minutes and concluded at Apr 25, 2025 4:00 AM UTC, with access restored as services returned to normal. The provider issued two official status updates during the incident, and the Q-Global component was the primary affected element.

Pearson carried out a scheduled maintenance window affecting four learning platforms: MyLab, Revel, Mastering, and Third-Party LMS integrations. The maintenance began on Apr 19, 2025 4:04 AM UTC and completed on Apr 20, 2025 4:04 AM UTC, lasting about 24 hours. During the window some users reported issues, including 503 errors when accessing course content.

Pearson's status page posted two updates during the incident, describing the ongoing maintenance and the restoration of services. After the maintenance completed, affected components returned to normal operation.

Pearson Online Classroom experienced a period of degraded performance beginning on Apr 16, 2025 8:24 PM UTC and ending on Apr 17, 2025 4:04 AM UTC. The Pearson Online Classroom component was listed as degraded during this window, potentially impacting access and responsiveness for learners and instructors. The outage lasted approximately 7 hours and 40 minutes. The Pearson status page posted two updates during the incident, documenting the degradation and subsequent recovery.

Pearson conducted a brief maintenance window on the Revel component, causing a short service pause for Revel-related functionality. The maintenance began at Apr 16, 2025 2:04 PM UTC and was completed by Apr 16, 2025 2:10 PM UTC, lasting about 6 minutes. The Revel component returned to normal operation after the maintenance, and the Pearson status page reflected two official updates confirming the maintenance and its quick resolution. The impact was limited to the Revel component with no broader Pearson services affected.

Pearson Online Classroom underwent a scheduled maintenance window beginning at Mar 28, 2025 4:04 AM UTC and ending at Mar 29, 2025 4:04 AM UTC. Access to the Pearson Online Classroom component was restricted during this period as the service was listed under maintenance. The maintenance lasted 24 hours, and the Pearson status page shows two updates: first, the transition from up to maintenance, and later, the transition from maintenance back to up, marking the completion of the window.

Pearson experienced a brief degraded performance affecting the English Language Learning / Pearson Test of English (PTE) component. The issue began at Mar 24, 2025 4:54 PM UTC and was resolved by Mar 24, 2025 5:54 PM UTC. The Pearson status page issued two updates during the incident, indicating a degradation that returned to normal within about one hour. The impact was limited to the PTE service, with no confirmed widespread effects on other Pearson offerings.

Pearson's English Language Learning / MyEnglishLab (MEL) experienced degraded performance beginning at Mar 20, 2025 3:39 PM UTC, with MEL listed as degraded on the Pearson status page. Students and instructors reported issues loading tests, saving results, and accessing Pearson Q-Interactive, with user reports from Apex, NC and Redondo Beach, CA around 5:30 PM UTC. The disruption affected coursework workflows and assessment activities across MEL, hindering test creation, submission, and access to course materials.

Two official Pearson status updates were posted during the incident, and MEL was restored to full operation on Mar 21, 2025 5:34 PM UTC. The outage lasted approximately 25 hours and 55 minutes. The reports indicate US-based impact, with users in North Carolina and California experiencing the issues.

Pearson's English Language Learning service, MyEnglishLab (MEL), experienced a brief degraded state beginning at 1:39 PM UTC. MEL was listed as degraded on Pearson's status page during this window, potentially affecting access and performance for users. The issue lasted about 1 hour, with MEL returning to normal by 2:39 PM UTC. The Pearson status page issued 2 updates during the incident as the service returned to full operation.

The Pearson Virtual Schools / Pearson Online Classroom experienced degraded performance beginning at Mar 6, 2025 6:24 PM UTC and was restored by Mar 6, 2025 9:19 PM UTC. During the incident, login, access to course materials, assignments, and live classroom features were affected for users of the Pearson Online Classroom. The status page listed the Pearson Virtual Schools / Pearson Online Classroom component as degraded during the outage, with users potentially encountering intermittent access issues.

Pearson published two status updates about the incident. The service returned to normal after roughly 2 hours and 55 minutes, with the status then showing as up at Mar 6, 2025 9:19 PM UTC.

Pearson Virtual Schools / Pearson Online Classroom experienced a brief degraded performance affecting online classroom tools. The degradation began at 6:34 PM UTC and ended at 9:24 PM UTC, lasting about 2 hours and 50 minutes. During this time, users may have faced intermittent access and reliability issues related to the online classroom environment.

Pearson's status page showed the degraded state and followed up with updates as the situation evolved. The incident involved the Pearson Virtual Schools / Pearson Online Classroom component, with two status updates issued during the period. User reports began around 6:15 PM UTC, indicating visibility of issues before the page clearly reflected the degradation.