Pearson Outage History

Pearson conducted a brief maintenance window on the Revel component, causing a short service pause for Revel-related functionality. The maintenance began at Apr 16, 2025 2:04 PM UTC and was completed by Apr 16, 2025 2:10 PM UTC, lasting about 6 minutes. The Revel component returned to normal operation after the maintenance, and the Pearson status page reflected two official updates confirming the maintenance and its quick resolution. The impact was limited to the Revel component with no broader Pearson services affected.

Pearson Online Classroom underwent a scheduled maintenance window beginning at Mar 28, 2025 4:04 AM UTC and ending at Mar 29, 2025 4:04 AM UTC. Access to the Pearson Online Classroom component was restricted during this period as the service was listed under maintenance. The maintenance lasted 24 hours, and the Pearson status page shows two updates: first, the transition from up to maintenance, and later, the transition from maintenance back to up, marking the completion of the window.

Pearson experienced a brief degraded performance affecting the English Language Learning / Pearson Test of English (PTE) component. The issue began at Mar 24, 2025 4:54 PM UTC and was resolved by Mar 24, 2025 5:54 PM UTC. The Pearson status page issued two updates during the incident, indicating a degradation that returned to normal within about one hour. The impact was limited to the PTE service, with no confirmed widespread effects on other Pearson offerings.

Pearson's English Language Learning / MyEnglishLab (MEL) experienced degraded performance beginning at Mar 20, 2025 3:39 PM UTC, with MEL listed as degraded on the Pearson status page. Students and instructors reported issues loading tests, saving results, and accessing Pearson Q-Interactive, with user reports from Apex, NC and Redondo Beach, CA around 5:30 PM UTC. The disruption affected coursework workflows and assessment activities across MEL, hindering test creation, submission, and access to course materials.

Two official Pearson status updates were posted during the incident, and MEL was restored to full operation on Mar 21, 2025 5:34 PM UTC. The outage lasted approximately 25 hours and 55 minutes. The reports indicate US-based impact, with users in North Carolina and California experiencing the issues.

Pearson's English Language Learning service, MyEnglishLab (MEL), experienced a brief degraded state beginning at 1:39 PM UTC. MEL was listed as degraded on Pearson's status page during this window, potentially affecting access and performance for users. The issue lasted about 1 hour, with MEL returning to normal by 2:39 PM UTC. The Pearson status page issued 2 updates during the incident as the service returned to full operation.

The Pearson Virtual Schools / Pearson Online Classroom experienced degraded performance beginning at Mar 6, 2025 6:24 PM UTC and was restored by Mar 6, 2025 9:19 PM UTC. During the incident, login, access to course materials, assignments, and live classroom features were affected for users of the Pearson Online Classroom. The status page listed the Pearson Virtual Schools / Pearson Online Classroom component as degraded during the outage, with users potentially encountering intermittent access issues.

Pearson published two status updates about the incident. The service returned to normal after roughly 2 hours and 55 minutes, with the status then showing as up at Mar 6, 2025 9:19 PM UTC.

Pearson Virtual Schools / Pearson Online Classroom experienced a brief degraded performance affecting online classroom tools. The degradation began at 6:34 PM UTC and ended at 9:24 PM UTC, lasting about 2 hours and 50 minutes. During this time, users may have faced intermittent access and reliability issues related to the online classroom environment.

Pearson's status page showed the degraded state and followed up with updates as the situation evolved. The incident involved the Pearson Virtual Schools / Pearson Online Classroom component, with two status updates issued during the period. User reports began around 6:15 PM UTC, indicating visibility of issues before the page clearly reflected the degradation.

Pearson users around the world faced login and site access issues on {{date:2025-03-05}}. Access to pearson.com, etextbook, and plus.pearson.com was disrupted, with reports of gateway errors, timeouts, and pages failing to load. The issue began at 6:29 AM UTC and persisted until roughly 8:06 AM UTC, for a duration of about 1 hour and 37 minutes, with the heaviest activity between 07:00 and 07:45 UTC. A large wave of user reports across multiple regions indicated a widespread interruption to Pearson’s online services. StatusGator detected the issue from user reports at Mar 5, 2025 6:29 AM UTC, ahead of any official acknowledgment.

Pearson Online Classroom, part of Pearson Virtual Schools, experienced a brief degradation affecting access to Pearson Virtual Schools / Pearson Online Classroom. The outage began at 7:34 PM UTC and was resolved by 9:24 PM UTC, lasting approximately 1 hour and 50 minutes. During the incident, users may have encountered slower performance or intermittent access. The Pearson status page issued two updates about the degraded service before it returned to normal.

Pearson Virtual Schools / Pearson Online Classroom experienced a brief degradation beginning at 2:49 PM UTC and resolved by 3:49 PM UTC. Access to the Pearson Online Classroom component was degraded during the window, impacting users attempting to use Pearson Virtual Schools. The Pearson status page documented two updates: first, the component moved from up to degraded (warn) at 2:49 PM UTC, and later it returned to up at 3:49 PM UTC. The disruption appeared isolated to this component, with no broader impact reported.