Pearson Outage History

Pearson experienced a brief outage affecting Q-interactive login and the Pearson website. Users reported login errors and pages failing to load across multiple locations in the United States, with reports of error syncing assessments and login spinning. The outage began on 1:20 PM UTC and was resolved by 1:32 PM UTC, lasting about 12 minutes. StatusGator detected the issue at Feb 26, 2025 1:20 PM UTC, ahead of Pearson's acknowledgment. There were no official status updates posted by Pearson during the incident. Reports came from multiple U.S. locations, indicating a brief regional impact.

Pearson conducted a scheduled maintenance window for the Q-Global service from Feb 24, 2025 2:09 PM UTC to Feb 24, 2025 6:13 PM UTC, lasting about 4 hours. During this period, users may have experienced intermittent access or degraded functionality for Q-Global features. The Pearson status page listed the Q-Global component as undergoing maintenance during the window and later returning to normal, with two status updates posted.

Pearson's Q-Interactive underwent a scheduled maintenance window beginning at Feb 22, 2025 5:04 AM UTC and lasting about 24 hours, ending at Feb 23, 2025 5:04 AM UTC. During this period, users reported login failures and difficulties accessing Q-Interactive, resulting in degraded access for learners and instructors relying on the tool.

Pearson's status page documented the change, listing Q-Interactive as under maintenance and later returning to normal at Feb 23, 2025 5:04 AM UTC. The provider issued two status updates during the incident.

User reports came from multiple regions, indicating broad access issues centered on the Q-Interactive component during the maintenance window.

Pearson+ users experienced login problems and ebook loading failures, with reports of pages not loading and sign-in errors across the United States. The disruption affected both Pearson+ web access and eText delivery, preventing access to ebooks for roughly 54 minutes. The outage began at Feb 13, 2025 3:32 PM UTC and was resolved by Feb 13, 2025 4:26 PM UTC.

Pearson did not publish official status updates during the incident. StatusGator detected the issue at Feb 13, 2025 3:32 PM UTC, ahead of any Pearson acknowledgment. Reports from multiple locations across the United States (including Texas, Iowa, Connecticut, and Virginia) indicate login and page-loading errors, suggesting a broad but not global impact.

The Pearson platform experienced a widespread outage with pages unresponsive and very slow, preventing students from accessing course materials and submitting assignments. Reports came from multiple US states, including Wisconsin, Florida, Texas, Hawaii, Indiana, California, and more. The issue began at Feb 11, 2025 3:21 AM UTC and lasted until Feb 11, 2025 4:49 AM UTC, a duration of about 1 hour and 28 minutes.

There were no official status updates posted by Pearson during the incident. StatusGator logged an Early Warning Signal based on user reports beginning at Feb 11, 2025 3:21 AM UTC, indicating that the community observed the problem before any provider acknowledgment. The disruption affected core student workflows, with content access and assignment submission impacted across multiple regions within the United States.

Pearson services experienced a platform slowdown with pages loading slowly or not loading at all for students across the United States and Canada. Learners reported trouble accessing courses, labs, and assignments, with several pages freezing or timing out. The disruption began at Feb 10, 2025 3:49 AM UTC and persisted until Feb 10, 2025 5:08 AM UTC, lasting about 1 hour 19 minutes. StatusGator detected the issue at Feb 10, 2025 3:49 AM UTC, ahead of any Pearson status page acknowledgment.

Pearson did not publish a formal incident update during the event, leaving users to rely on community reports. The reports span multiple locations across the United States and Canada, suggesting a broad impact on learning activities, including accessing courses, labs, and Mastering assignments.

Pearson's Revel component entered a scheduled maintenance window from Feb 8, 2025 5:04 AM UTC to Feb 9, 2025 5:04 AM UTC. During the window a user in Cary, Illinois reported being unable to log in, indicating a brief impact on authentication for Revel. The status page shows Revel transitioning to maintenance and then returning to normal operation, with the component status updated to up at Feb 9, 2025 5:04 AM UTC.

The Pearson Online Classroom experienced a degraded period starting at Feb 6, 2025 5:25 PM UTC, with the status updated from up to warn. A user in Coventry, UK reported a timeout error after submitting a 6-digit MFA code at Feb 6, 2025 8:44 PM UTC, indicating MFA-related login delays for some users. The degraded service lasted about 11 hours and 39 minutes, until the service returned to normal at Feb 7, 2025 5:04 AM UTC.

Pearson’s status page shows two official updates during the incident, reflecting the transition from up to warn and later from warn to up. The affected component was Pearson Online Classroom, and the incident represents a partial outage impacting the MFA/login flow for a subset of users.

The Pearson MyLab and Mastering assignments module experienced an outage that prevented students from loading or submitting assignments. Users reported slow access and errors across multiple locations as the issue began around 2:35 AM UTC and persisted until 4:23 AM UTC UTC, lasting about 1 hour and 48 minutes. A large volume of user reports emerged from various US locations including Oshkosh, WI; Chandler and Phoenix, AZ; and Harrisburg and Philadelphia, PA, indicating a broad regional impact rather than a single campus. StatusGator detected the issue at Feb 4, 2025 2:35 AM UTC based on early user reports.

Pearson experienced degraded performance in the Mastering component that disrupted access to the assignments feature for many students. An Early Warning Signal appeared when users encountered errors opening chapter assignments starting at Feb 3, 2025 1:26 AM UTC, with reports of slow loading and unresponsiveness across North America. The Pearson status page showed Mastering as degraded at Feb 3, 2025 4:09 AM UTC and then restored to normal at Feb 3, 2025 5:04 AM UTC, with the early warning ending at Feb 3, 2025 4:56 AM UTC. The incident lasted roughly 3 hours and 38 minutes from the initial signal to full recovery.

During the event, users reported widespread issues including error messages, slow loading, and inability to access or complete assignments, indicating a broad impact on the coursework workflow. Pearson published two official updates confirming the degraded state and later the restoration of Mastering, signaling a return to normal operations as the service switch back to a standard status. The disruption appeared to be centered on Mastering and did not indicate broader Pearson outages.