Shopify Outage History

The Shopify Customizer and checkout functionality experienced a brief outage caused by server errors. Users reported issues such as server errors and inability to modify products or complete purchases, with activity observed from the United States and United Kingdom around 14:30–14:50 UTC. The disruption ended by 2:59 PM UTC, lasting about 18 minutes.

An outage affecting Shopify began at 6:29 PM UTC after a Google Cloud Platform issue. The incident impacted eight Shopify components, including API & Mobile, Admin, Checkout, Storefront, Oxygen, Reports and Dashboards, Third party services, and Support, with the initial signs showing API & Mobile degraded and Third party services down. Over the next hours, related services progressed through degraded or partial outages as Google Cloud Platform work continued. The outage lasted roughly 3 hours, and Shopify posted six updates during the incident to communicate impact and recovery progress.

Shopify experienced a service disruption affecting multiple components, including the Admin panel, Storefront product searches, Point of Sale, and the Shop App. Merchants may have encountered errors accessing the Shopify admin, issues with searching products on storefronts, degraded POS customer and order search functionality, and some storefront shoppers unable to add items to their cart. The primary impact window spanned from 11:03 PM UTC to 12:38 AM UTC, lasting about 1 hour 35 minutes, after an initial status change to outage at Jun 6, 2025 5:59 PM UTC. A follow-up update indicated recovery for several components as the incident progressed.

Shopify experienced a platform-wide outage beginning on 11:39 PM UTC that impacted Admin, Checkout, Storefront, POS, and the Shop App. Merchants reported admin access issues, checkout failures, and 500 errors loading orders or admin pages, with global reports from regions including North America, Europe, and Australia. The outage lasted about 1 hour and 40 minutes and was resolved by 1:19 AM UTC.

Shopify Payments checkout issues in France briefly affected a limited set of merchants, causing failed transactions at checkout. The Incident involved the Checkout component and resulted in a partial disruption of the checkout experience. The outage began at 8:54 PM UTC and was resolved by 10:59 PM UTC, lasting about 2 hours and 5 minutes. Shopify posted two status updates during the incident, noting that mitigation with third-party vendors was underway and that checkout errors were being addressed before the component returned to normal.

Shopify Point of Sale experienced a temporary outage that disrupted order processing and payment handling for some stores. The incident began at Jun 3, 2025 2:59 PM UTC and was resolved by Jun 3, 2025 3:44 PM UTC, lasting about 45 minutes. During this window, some POS transactions could fail or not complete as expected, affecting checkout flows for affected stores.

Shopify communicated about the incident via its status updates, noting the Point of Sale component went down and later returned to normal. The provider issued two updates during the incident and restored standard operation after the fix.

Shopify experienced an outage tied to PayPal payments, disrupting the payment processing flow for merchants that accept PayPal. Buyers attempting to pay with PayPal may see errors or be unable to complete purchases. The incident affected the Checkout component and third-party services, with the PayPal integration down starting at Jun 2, 2025 5:54 PM UTC and recovery by Jun 2, 2025 7:14 PM UTC, lasting about 1 hour 20 minutes.

Shopify issued 2 status updates during the incident, noting the degraded checkout and third-party service connectivity and the eventual restoration of the PayPal payment flow. The outage was limited to PayPal-related payment processing and checkout paths; other Shopify services remained available as the system recovered.

Shopify experienced a brief outage in the Checkout component, causing some buyers to be unable to create new carts via the Storefront API. This affected Hydrogen storefronts, the Shop app, and related storefront integrations. The outage began at May 29, 2025 8:24 PM UTC and was resolved by May 29, 2025 8:29 PM UTC, lasting approximately 5 minutes.

Shopify published two status updates during the incident, describing a deployment sequencing issue where a new feature was used by the frontend before it was fully available in the backend, leading to an incompatibility that blocked cart creation.

The impact was limited to the Checkout component with a brief disruption; no widespread user reports were recorded, and other Shopify services remained available.

Shopify experienced a short outage in the Checkout component, preventing some buyers from adding products to their cart or updating existing items. The incident began at May 28, 2025 8:10 PM UTC and was resolved by May 28, 2025 9:00 PM UTC, lasting about 50 minutes. Shopify issued two status updates during the event, indicating a fix was being implemented and that Checkout would return to normal as components recovered. The disruption was limited to Checkout with no broader Shopify services affected.

Shopify reported that Apple Pay was temporarily unavailable, removing Apple Pay as a checkout payment option and impacting the checkout experience for customers using Apple Pay. Other payment methods remained available, but Apple Pay users could not complete purchases during the incident. The issue was limited to the Checkout component and did not indicate a full site outage.

The outage began at 4:14 PM UTC and was resolved by 5:59 PM UTC, lasting about 1 hour and 45 minutes. Shopify issued two status updates during the incident, first noting the Apple Pay disruption and later confirming that checkout functionality had returned.