Shopify Outage History

Shopify experienced an outage tied to PayPal payments, disrupting the payment processing flow for merchants that accept PayPal. Buyers attempting to pay with PayPal may see errors or be unable to complete purchases. The incident affected the Checkout component and third-party services, with the PayPal integration down starting at Jun 2, 2025 5:54 PM UTC and recovery by Jun 2, 2025 7:14 PM UTC, lasting about 1 hour 20 minutes.

Shopify issued 2 status updates during the incident, noting the degraded checkout and third-party service connectivity and the eventual restoration of the PayPal payment flow. The outage was limited to PayPal-related payment processing and checkout paths; other Shopify services remained available as the system recovered.

Shopify experienced a brief outage in the Checkout component, causing some buyers to be unable to create new carts via the Storefront API. This affected Hydrogen storefronts, the Shop app, and related storefront integrations. The outage began at May 29, 2025 8:24 PM UTC and was resolved by May 29, 2025 8:29 PM UTC, lasting approximately 5 minutes.

Shopify published two status updates during the incident, describing a deployment sequencing issue where a new feature was used by the frontend before it was fully available in the backend, leading to an incompatibility that blocked cart creation.

The impact was limited to the Checkout component with a brief disruption; no widespread user reports were recorded, and other Shopify services remained available.

Shopify experienced a short outage in the Checkout component, preventing some buyers from adding products to their cart or updating existing items. The incident began at May 28, 2025 8:10 PM UTC and was resolved by May 28, 2025 9:00 PM UTC, lasting about 50 minutes. Shopify issued two status updates during the event, indicating a fix was being implemented and that Checkout would return to normal as components recovered. The disruption was limited to Checkout with no broader Shopify services affected.

Shopify reported that Apple Pay was temporarily unavailable, removing Apple Pay as a checkout payment option and impacting the checkout experience for customers using Apple Pay. Other payment methods remained available, but Apple Pay users could not complete purchases during the incident. The issue was limited to the Checkout component and did not indicate a full site outage.

The outage began at 4:14 PM UTC and was resolved by 5:59 PM UTC, lasting about 1 hour and 45 minutes. Shopify issued two status updates during the incident, first noting the Apple Pay disruption and later confirming that checkout functionality had returned.

Shopify experienced a brief disruption in the checkout flow when login-related issues prevented some customers from completing purchases. The issue affected the Checkout component and lasted for approximately 45 minutes. The outage began at 6:39 AM UTC and was resolved by 7:24 AM UTC. Shopify issued two status updates during the incident, first acknowledging the login problem and impact to checkout, then confirming restoration of normal service.

Shopify's admin portal and dashboard were inaccessible for about 42 minutes, with users across North America, Europe, and Asia-Pacific reporting white screens, login failures, and blank admin pages. The disruption affected admin.shopify.com, backend services, and analytics dashboards, preventing access to store management and analytics during the incident.

Shopify POS experienced app crashes that disrupted in-store transactions for some stores. The issue entered a degraded state for the Point of sale component starting at Apr 24, 2025 2:04 PM UTC and was resolved by Apr 24, 2025 8:49 PM UTC. Shopify advised updating the POS app to version 10.0.3 to restore reliability. User reports also described Analytics Live View problems and intermittent storefront access during the incident. The incident included two status updates from Shopify as they investigated and guided users toward the fix.

Shopify Email delivery was disrupted by an outage tied to a third-party email system, preventing emails from being sent and interrupting Shopify Email and marketing campaigns. The outage began on Apr 23, 2025 9:44 PM UTC and lasted about 2 hours and 35 minutes, with restoration by Apr 24, 2025 12:19 AM UTC. Shopify's status page explained that the issue originated with a third-party service being down and reported two official updates during the incident as the service came back online, returning Shopify Email functionality to normal.

Shopify reported a brief issue affecting the Admin component where merchants could not void payments from the shop admin. The incident began on Apr 23, 2025 4:49 AM UTC and was resolved by Apr 23, 2025 9:14 AM UTC, lasting approximately 4 hours and 25 minutes. Merchants attempting to void payments from the Admin interface may have seen errors during this window.

Shopify posted two official updates during the incident, noting the degraded void payment workflow and the eventual recovery as the Admin component returned to normal. The issue was isolated to the Admin functionality and did not indicate a broader impact to other Shopify services.

Shopify experienced a brief disruption affecting mobile checkout. Some customers reported timeout errors when attempting to complete purchases on mobile browsers, interrupting checkout flows. The incident began at Apr 21, 2025 7:59 PM UTC and was resolved by 8:34 PM UTC, lasting about 35 minutes. The Checkout component was affected during this period.

Shopify's status page documented the event with two updates. The first noted that customers may see checkout error messages while the team investigated; the second confirmed that the issue had been resolved and services were restored. The incident reflects a brief degraded checkout experience localized to the Checkout area.