Shopify Outage History

Shopify experienced an outage of its Live Chat support due to a Twilio technical issue, leaving customers unable to access real-time chat assistance. The disruption began at Apr 17, 2025 8:54 PM UTC and continued until Apr 18, 2025 12:49 AM UTC, lasting about 3 hours and 55 minutes. The incident affected the Support component, and at least one user reported slow page loads and the inability to upload photos during the outage.

Shopify Shipping experienced an outage that prevented merchants from purchasing return labels, with USPS and BYOA UPS label purchases affected. The incident began at 4:04 PM UTC and was resolved by 7:49 PM UTC, lasting about 3 hours and 45 minutes. The Admin component was impacted, and Shopify posted two status updates during the incident as engineers investigated and restored service.

Shopify experienced DNS issues causing intermittent errors when merchants tried to access myshopify.com domains. The disruption impacted several core areas, including Reports and Dashboards, Storefront, and Admin, leading to intermittent page loads and access problems for merchants.

The outage began at 1:44 AM UTC and was resolved by 2:49 AM UTC, lasting about 1 hour and 5 minutes. Shopify posted two updates on the status page during the incident, confirming the DNS-related problem and later signaling that services were returning to normal. The user report volume was limited, suggesting a relatively small but noticeable impact across affected components.

Shopify experienced a service-wide outage starting at Apr 2, 2025 3:34 AM UTC when multiple Shopify services stopped loading. Merchants, customers, and partners attempting to access Shopify could not load the platform, affecting nine components: Reports and Dashboards, Admin, Oxygen, Storefront, API & Mobile, Third party services, Point of sale, Checkout, and Support. The outage lasted about 1 hour and 5 minutes and was resolved by Apr 2, 2025 4:39 AM UTC. Shopify posted two status updates during the incident, first noting an investigation and later confirming restoration of all affected components.

The Shopify platform experienced a system outage that affected the admin panel and merchant storefronts. Merchants reported login failures, inability to access dashboards, and trouble with checkout and order management. The incident began at 2:41 AM UTC and was resolved by 3:33 AM UTC, lasting about 52 minutes, with a surge of user reports around 3:00 AM UTC. The disruption was widely felt across merchants globally, with sessions failing to load and several API endpoints returning errors such as 500 and 503.

Shopify did not publish status updates during the incident on their status page. StatusGator flagged an Early Warning Signal at Apr 2, 2025 2:41 AM UTC, ahead of Shopify's official acknowledgment, based on user reports.

Shopify's live chat support experienced messaging issues, preventing reliable sending or receiving of messages via the live chat channel. This caused degraded performance for the Support component for approximately 7 hours and 35 minutes, during which merchants could have faced difficulty obtaining real-time assistance. The incident began at Mar 20, 2025 4:04 AM UTC and was resolved by Mar 20, 2025 11:39 AM UTC.

Shopify documented the incident on its status page, issuing two updates. The Support component was downgraded to a degraded state at Mar 20, 2025 4:04 AM UTC and later restored to normal at Mar 20, 2025 11:39 AM UTC.

Shopify experienced a brief outage that blocked login and access to the admin panel and storefront pages. Merchants attempting to sign in or load the admin backend and store pages encountered server errors, impacting the ability to manage stores or place orders. The incident began at 5:57 PM UTC and was resolved by 6:09 PM UTC, lasting roughly 12 minutes. The disruption affected login flows and the admin backend, as well as storefront pages.

StatusGator detected the issue starting at Mar 18, 2025 5:57 PM UTC based on user reports, with a notable spike around 18:00 UTC from multiple regions (US, UK, Belgium). There were no official status updates published by Shopify during the event.

Some Shopify POS users on version 9.29 experienced issues with UI extensions, failing to fetch the latest cart data via the useCartSubcription API and the latest scanner data via the useScannerSubcription API. Affected users could workaround by force closing the POS app before reopening the extension. The issue appeared to impact a subset of users and caused a degraded experience in the Point of Sale interface. The incident began at Mar 14, 2025 5:59 PM UTC and was resolved by Mar 14, 2025 10:14 PM UTC, lasting approximately 4 hours and 15 minutes.

Shopify reported errors when creating UPS shipping labels, affecting buyers at some shops. The company said it was working with its UPS partner to investigate and that buyers could use alternative methods where enabled. The incident began on 9:19 PM UTC and was resolved by 10:14 PM UTC, lasting about 55 minutes. The Shopify status page issued 2 updates during the incident, with the issue affecting the Third party services component (UPS label creation).

Shopify experienced a brief access issue affecting shopify.com. The Admin component showed degraded performance, and users around the world reported that shopify.com was not loading as expected. The outage began at 8:44 PM UTC and lasted about 1 hour and 15 minutes, with resolution by 9:59 PM UTC. The status page included two updates during the incident as Shopify investigated and then restored normal service. Reports came from multiple regions worldwide, indicating broad but not uniformly distributed impact.