Shopify Outage History

Shopify experienced a brief disruption in the checkout flow when login-related issues prevented some customers from completing purchases. The issue affected the Checkout component and lasted for approximately 45 minutes. The outage began at 6:39 AM UTC and was resolved by 7:24 AM UTC. Shopify issued two status updates during the incident, first acknowledging the login problem and impact to checkout, then confirming restoration of normal service.

Shopify's admin portal and dashboard were inaccessible for about 42 minutes, with users across North America, Europe, and Asia-Pacific reporting white screens, login failures, and blank admin pages. The disruption affected admin.shopify.com, backend services, and analytics dashboards, preventing access to store management and analytics during the incident.

Shopify POS experienced app crashes that disrupted in-store transactions for some stores. The issue entered a degraded state for the Point of sale component starting at Apr 24, 2025 2:04 PM UTC and was resolved by Apr 24, 2025 8:49 PM UTC. Shopify advised updating the POS app to version 10.0.3 to restore reliability. User reports also described Analytics Live View problems and intermittent storefront access during the incident. The incident included two status updates from Shopify as they investigated and guided users toward the fix.

Shopify Email delivery was disrupted by an outage tied to a third-party email system, preventing emails from being sent and interrupting Shopify Email and marketing campaigns. The outage began on Apr 23, 2025 9:44 PM UTC and lasted about 2 hours and 35 minutes, with restoration by Apr 24, 2025 12:19 AM UTC. Shopify's status page explained that the issue originated with a third-party service being down and reported two official updates during the incident as the service came back online, returning Shopify Email functionality to normal.

Shopify reported a brief issue affecting the Admin component where merchants could not void payments from the shop admin. The incident began on Apr 23, 2025 4:49 AM UTC and was resolved by Apr 23, 2025 9:14 AM UTC, lasting approximately 4 hours and 25 minutes. Merchants attempting to void payments from the Admin interface may have seen errors during this window.

Shopify posted two official updates during the incident, noting the degraded void payment workflow and the eventual recovery as the Admin component returned to normal. The issue was isolated to the Admin functionality and did not indicate a broader impact to other Shopify services.

Shopify experienced a brief disruption affecting mobile checkout. Some customers reported timeout errors when attempting to complete purchases on mobile browsers, interrupting checkout flows. The incident began at Apr 21, 2025 7:59 PM UTC and was resolved by 8:34 PM UTC, lasting about 35 minutes. The Checkout component was affected during this period.

Shopify's status page documented the event with two updates. The first noted that customers may see checkout error messages while the team investigated; the second confirmed that the issue had been resolved and services were restored. The incident reflects a brief degraded checkout experience localized to the Checkout area.

Shopify experienced an outage of its Live Chat support due to a Twilio technical issue, leaving customers unable to access real-time chat assistance. The disruption began at Apr 17, 2025 8:54 PM UTC and continued until Apr 18, 2025 12:49 AM UTC, lasting about 3 hours and 55 minutes. The incident affected the Support component, and at least one user reported slow page loads and the inability to upload photos during the outage.

Shopify Shipping experienced an outage that prevented merchants from purchasing return labels, with USPS and BYOA UPS label purchases affected. The incident began at 4:04 PM UTC and was resolved by 7:49 PM UTC, lasting about 3 hours and 45 minutes. The Admin component was impacted, and Shopify posted two status updates during the incident as engineers investigated and restored service.

Shopify experienced DNS issues causing intermittent errors when merchants tried to access myshopify.com domains. The disruption impacted several core areas, including Reports and Dashboards, Storefront, and Admin, leading to intermittent page loads and access problems for merchants.

The outage began at 1:44 AM UTC and was resolved by 2:49 AM UTC, lasting about 1 hour and 5 minutes. Shopify posted two updates on the status page during the incident, confirming the DNS-related problem and later signaling that services were returning to normal. The user report volume was limited, suggesting a relatively small but noticeable impact across affected components.

Shopify experienced a service-wide outage starting at Apr 2, 2025 3:34 AM UTC when multiple Shopify services stopped loading. Merchants, customers, and partners attempting to access Shopify could not load the platform, affecting nine components: Reports and Dashboards, Admin, Oxygen, Storefront, API & Mobile, Third party services, Point of sale, Checkout, and Support. The outage lasted about 1 hour and 5 minutes and was resolved by Apr 2, 2025 4:39 AM UTC. Shopify posted two status updates during the incident, first noting an investigation and later confirming restoration of all affected components.