Shopify Outage History

The Shopify platform experienced a system outage that affected the admin panel and merchant storefronts. Merchants reported login failures, inability to access dashboards, and trouble with checkout and order management. The incident began at 2:41 AM UTC and was resolved by 3:33 AM UTC, lasting about 52 minutes, with a surge of user reports around 3:00 AM UTC. The disruption was widely felt across merchants globally, with sessions failing to load and several API endpoints returning errors such as 500 and 503.

Shopify did not publish status updates during the incident on their status page. StatusGator flagged an Early Warning Signal at Apr 2, 2025 2:41 AM UTC, ahead of Shopify's official acknowledgment, based on user reports.

Shopify's live chat support experienced messaging issues, preventing reliable sending or receiving of messages via the live chat channel. This caused degraded performance for the Support component for approximately 7 hours and 35 minutes, during which merchants could have faced difficulty obtaining real-time assistance. The incident began at Mar 20, 2025 4:04 AM UTC and was resolved by Mar 20, 2025 11:39 AM UTC.

Shopify documented the incident on its status page, issuing two updates. The Support component was downgraded to a degraded state at Mar 20, 2025 4:04 AM UTC and later restored to normal at Mar 20, 2025 11:39 AM UTC.

Shopify experienced a brief outage that blocked login and access to the admin panel and storefront pages. Merchants attempting to sign in or load the admin backend and store pages encountered server errors, impacting the ability to manage stores or place orders. The incident began at 5:57 PM UTC and was resolved by 6:09 PM UTC, lasting roughly 12 minutes. The disruption affected login flows and the admin backend, as well as storefront pages.

StatusGator detected the issue starting at Mar 18, 2025 5:57 PM UTC based on user reports, with a notable spike around 18:00 UTC from multiple regions (US, UK, Belgium). There were no official status updates published by Shopify during the event.

Some Shopify POS users on version 9.29 experienced issues with UI extensions, failing to fetch the latest cart data via the useCartSubcription API and the latest scanner data via the useScannerSubcription API. Affected users could workaround by force closing the POS app before reopening the extension. The issue appeared to impact a subset of users and caused a degraded experience in the Point of Sale interface. The incident began at Mar 14, 2025 5:59 PM UTC and was resolved by Mar 14, 2025 10:14 PM UTC, lasting approximately 4 hours and 15 minutes.

Shopify reported errors when creating UPS shipping labels, affecting buyers at some shops. The company said it was working with its UPS partner to investigate and that buyers could use alternative methods where enabled. The incident began on 9:19 PM UTC and was resolved by 10:14 PM UTC, lasting about 55 minutes. The Shopify status page issued 2 updates during the incident, with the issue affecting the Third party services component (UPS label creation).

Shopify experienced a brief access issue affecting shopify.com. The Admin component showed degraded performance, and users around the world reported that shopify.com was not loading as expected. The outage began at 8:44 PM UTC and lasted about 1 hour and 15 minutes, with resolution by 9:59 PM UTC. The status page included two updates during the incident as Shopify investigated and then restored normal service. Reports came from multiple regions worldwide, indicating broad but not uniformly distributed impact.

Shopify experienced intermittent issues affecting the Admins, Carts, and Checkouts, with some users seeing error messages when accessing the Shopify Admins or attempting to complete purchases. The status page indicated that Admins and Checkouts were affected, and users reported problems loading the admin interface and during checkout.

The Shopify Admin component experienced errors when adding customers to draft orders for some merchants, disrupting draft-order workflows. The incident began at 8:39 PM UTC and lasted about 45 minutes until 9:24 PM UTC. A small number of user reports were observed during the event.

Shopify documented the incident on their status page, listing Admin as degraded (warn) during the window and then restored to normal after the final update. The incident involved two official status updates as Shopify investigated and resolved the issue.

Shopify experienced DNS errors that degraded access to the Shopify Admin and the Help Center for about an hour. Merchants attempting to load Admin pages or Help Center resources saw DNS-related error messages, hindering store management and support workflows. The outage began at 3:34 PM UTC and was resolved by 4:34 PM UTC with global impact.

During the incident, Shopify issued three official updates on the status page. Admin and Help Center components were affected at first, with the Support component also listed during the incident, before full recovery by the end time. The disruption was global rather than regional, as reflected by user reports from multiple regions.

Shopify reported a brief outage affecting updates to Oxygen storefronts. The Oxygen component briefly went down, causing storefront update attempts to fail for approximately 35 minutes. The incident began at 10:59 PM UTC and was resolved by 11:34 PM UTC. Shopify issued two status updates during the incident, then restored normal operation of Oxygen storefront updates.