Shopify Outage History

Shopify experienced intermittent issues affecting the Admins, Carts, and Checkouts, with some users seeing error messages when accessing the Shopify Admins or attempting to complete purchases. The status page indicated that Admins and Checkouts were affected, and users reported problems loading the admin interface and during checkout.

The Shopify Admin component experienced errors when adding customers to draft orders for some merchants, disrupting draft-order workflows. The incident began at 8:39 PM UTC and lasted about 45 minutes until 9:24 PM UTC. A small number of user reports were observed during the event.

Shopify documented the incident on their status page, listing Admin as degraded (warn) during the window and then restored to normal after the final update. The incident involved two official status updates as Shopify investigated and resolved the issue.

Shopify experienced DNS errors that degraded access to the Shopify Admin and the Help Center for about an hour. Merchants attempting to load Admin pages or Help Center resources saw DNS-related error messages, hindering store management and support workflows. The outage began at 3:34 PM UTC and was resolved by 4:34 PM UTC with global impact.

During the incident, Shopify issued three official updates on the status page. Admin and Help Center components were affected at first, with the Support component also listed during the incident, before full recovery by the end time. The disruption was global rather than regional, as reflected by user reports from multiple regions.

Shopify reported a brief outage affecting updates to Oxygen storefronts. The Oxygen component briefly went down, causing storefront update attempts to fail for approximately 35 minutes. The incident began at 10:59 PM UTC and was resolved by 11:34 PM UTC. Shopify issued two status updates during the incident, then restored normal operation of Oxygen storefront updates.

Shopify reported an outage affecting Checkout, where payment customization options could not be applied to draft order checkouts. Merchants attempting to apply custom payments during draft orders encountered failures, impacting checkout flows.

The incident began at 5:24 PM UTC and was resolved by 9:04 PM UTC, lasting about 3 hours and 40 minutes. The affected component was Checkout, and two official status updates were issued during the incident, with the issue ultimately resolved and service restored.

Shopify reported a degraded checkout experience with buyers potentially seeing browser errors when attempting to complete purchases. The issue affected the Checkout component, potentially causing slow responses and checkout failures for some users. The incident lasted for several hours and coincided with at least one user report of slow admin portal and site responsiveness.

The Shopify checkout experienced a shipping-related outage that prevented customers from completing purchases. Shipping not available messages appeared in the checkout, impacting the checkout flow and potentially delaying orders. The Admin interface briefly showed degraded status during the incident, though the primary customer impact was via the Checkout component. The outage affected the Checkout component from Feb 25, 2025 9:14 AM UTC until Feb 25, 2025 11:04 AM UTC; Admin entered a degraded state from 9:49 AM UTC and returned to normal at 9:59 AM UTC. Shopify issued 4 status updates over the course of the incident as it worked to restore checkout functionality. The outage ended with Checkout returning to normal at Feb 25, 2025 11:04 AM UTC.

Shopify experienced a partial outage in the Admin sign-up flow, with some customers encountering a generic error during signup. The issue began on Feb 25, 2025 6:14 AM UTC and was resolved by Feb 25, 2025 6:59 AM UTC, lasting roughly 45 minutes. Shopify's status page showed the Admin component degraded during the incident, followed by a return to normal shortly after. The provider issued 2 status updates as the situation progressed.

A brief outage affected Shopify's Help Center, rendering it unavailable for all users and impacting the Support component. The issue began at 3:54 PM UTC and was resolved by 4:54 PM UTC, lasting about 1 hour.

Shopify issued two status updates during the incident, noting the Help Center unavailability and later restoration of access to the Support channel.

The Stocky inventory management feature in Shopify experienced an outage with transfers remaining in transit and failing to sync, impacting inventory control for some merchants. The issue began at Feb 20, 2025 5:59 AM UTC and ended at Feb 20, 2025 7:29 AM UTC, with two official status updates issued by Shopify during the incident. The problem centered on the Admin component of Stocky, and users could have seen degraded inventory features during the window.

Shopify confirmed that inventory transfers in Stocky were not syncing correctly, resulting in partial disruption to stock management for affected merchants. The Admin status returned to normal after the incident, which concluded around Feb 20, 2025 7:29 AM UTC.