Shopify Outage History

Shopify Flow experienced degraded performance for some European Shopify Plus stores, with a subset of Flow runs not triggering as expected. The incident began at 1:24 PM UTC and lasted about 2 hours and 10 minutes, affecting automation workflows tied to Flow and the Reports and Dashboards component.

Shopify's status page documented the degradation and issued two updates during the incident, with the issue resolved by 3:34 PM UTC.

Impact was regionally concentrated in Europe, with no broader global impact reported.

Shopify reported a partial outage affecting the Checkout component, with some buyers not seeing in-store pickup options at checkout. The issue began on 9:59 PM UTC and was resolved by 12:14 AM UTC, lasting 2 hours 15 minutes. Shopify issued two status updates during the incident as they investigated and worked to restore the checkout experience. The problem was isolated to the in-store pickup flow and did not indicate a broader site outage. Users from multiple regions reported difficulties related to selecting in-store pickup at checkout.

Shopify experienced a brief outage affecting access to the product and collection sections within the Shopify admin. Merchants attempting to open these areas saw error messages, while other admin pages remained accessible. The incident began at 5:49 AM UTC and was resolved by 6:14 AM UTC, lasting about 25 minutes. The Shopify status page posted 2 updates during the incident as teams investigated and confirmed resolution. The impact was limited to the Admin component with no broader service outages noted.

Shopify experienced a brief page loading loop in the signup flow for new customers, causing a degraded onboarding experience for those attempting account creation. The issue affected the Admin area, specifically the sign-up questionnaire, and led to a temporary interruption in new sign-ups. The incident began at 4:59 AM UTC and was resolved by 5:54 AM UTC, lasting roughly 55 minutes. Shopify issued two official status updates during the incident to communicate progress and resolution.

Shopify experienced a brief outage affecting phone support, rendering phone-based help temporarily unreachable for users. The incident lasted about 40 minutes, beginning at 6:19 PM UTC and resolving at 6:59 PM UTC. Shopify issued 2 status updates confirming the issue was due to a technical problem and directing users to contact the 24/7 Support team via alternative channels. The disruption was limited to the Support component and did not indicate broader outages across Shopify services.

Shopify reported intermittent Apple Pay errors at checkout, impacting the Checkout component. The issue began on 2:49 AM UTC when the Checkout status moved to degraded, and was resolved by 5:54 AM UTC, lasting about 3 hours and 5 minutes. During the incident, Shopify posted two status updates documenting investigation and progress toward restoring checkout payments. The problems were limited to Apple Pay at checkout, with no broad disruption of other Shopify services reported.

Shopify Storefront experienced login/logout and checkout issues affecting a subset of customers using legacy accounts who recently updated passwords. Users could be logged out and, in some cases, unable to complete checkout when login was required.

The incident began at 8:19 PM UTC and ended at 12:09 AM UTC, lasting roughly 3 hours and 50 minutes. Shopify posted two status updates during the incident as Storefront showed degraded behavior before returning to normal operation. The impact appeared limited to affected stores using legacy accounts and did not indicate a broader platform outage.

Shopify's Checkout service experienced a brief outage affecting Shop Pay on headless stores, with users seeing 503 errors during checkout. The issue began at 10:09 AM UTC and was resolved by 11:09 AM UTC, lasting about one hour. This disruption impacted checkout flows for headless implementations while standard Shopify checkout appeared unaffected. The incident involved the Checkout component.

Shopify experienced a brief PayPal checkout issue affecting France-based stores using the PayPal option in the Checkout flow. The incident began at Jan 21, 2025 4:04 PM UTC and was resolved by 4:34 PM UTC, lasting roughly 30 minutes. Some customers attempting PayPal checkout may have encountered error messages, while other payment gateways remained functional. The Shopify Status page listed Checkout as the affected component, and 2 status updates were issued during the incident before the service returned to normal.

Shopify experienced delays in Fraud Analysis that slowed the delivery of new-order webhooks in the Admin and delayed order confirmation emails to buyers. Checkout was not impacted, with the issue affecting admin workflows and order communications rather than storefront checkout. The incident began on Jan 16, 2025 4:08 PM UTC and included delays through Jan 16, 2025 8:32 PM UTC, with broader impact lasting until Jan 17, 2025 12:29 AM UTC. Shopify issued two status updates during the incident, noting the Admin delays and eventual restoration as the component moved from up to warn and back to up by Jan 17, 2025 12:29 AM UTC.