Shopify Outage History

Shopify reported an outage affecting Checkout, where payment customization options could not be applied to draft order checkouts. Merchants attempting to apply custom payments during draft orders encountered failures, impacting checkout flows.

The incident began at 5:24 PM UTC and was resolved by 9:04 PM UTC, lasting about 3 hours and 40 minutes. The affected component was Checkout, and two official status updates were issued during the incident, with the issue ultimately resolved and service restored.

Shopify reported a degraded checkout experience with buyers potentially seeing browser errors when attempting to complete purchases. The issue affected the Checkout component, potentially causing slow responses and checkout failures for some users. The incident lasted for several hours and coincided with at least one user report of slow admin portal and site responsiveness.

The Shopify checkout experienced a shipping-related outage that prevented customers from completing purchases. Shipping not available messages appeared in the checkout, impacting the checkout flow and potentially delaying orders. The Admin interface briefly showed degraded status during the incident, though the primary customer impact was via the Checkout component. The outage affected the Checkout component from Feb 25, 2025 9:14 AM UTC until Feb 25, 2025 11:04 AM UTC; Admin entered a degraded state from 9:49 AM UTC and returned to normal at 9:59 AM UTC. Shopify issued 4 status updates over the course of the incident as it worked to restore checkout functionality. The outage ended with Checkout returning to normal at Feb 25, 2025 11:04 AM UTC.

Shopify experienced a partial outage in the Admin sign-up flow, with some customers encountering a generic error during signup. The issue began on Feb 25, 2025 6:14 AM UTC and was resolved by Feb 25, 2025 6:59 AM UTC, lasting roughly 45 minutes. Shopify's status page showed the Admin component degraded during the incident, followed by a return to normal shortly after. The provider issued 2 status updates as the situation progressed.

A brief outage affected Shopify's Help Center, rendering it unavailable for all users and impacting the Support component. The issue began at 3:54 PM UTC and was resolved by 4:54 PM UTC, lasting about 1 hour.

Shopify issued two status updates during the incident, noting the Help Center unavailability and later restoration of access to the Support channel.

The Stocky inventory management feature in Shopify experienced an outage with transfers remaining in transit and failing to sync, impacting inventory control for some merchants. The issue began at Feb 20, 2025 5:59 AM UTC and ended at Feb 20, 2025 7:29 AM UTC, with two official status updates issued by Shopify during the incident. The problem centered on the Admin component of Stocky, and users could have seen degraded inventory features during the window.

Shopify confirmed that inventory transfers in Stocky were not syncing correctly, resulting in partial disruption to stock management for affected merchants. The Admin status returned to normal after the incident, which concluded around Feb 20, 2025 7:29 AM UTC.

Shopify Flow experienced degraded performance for some European Shopify Plus stores, with a subset of Flow runs not triggering as expected. The incident began at 1:24 PM UTC and lasted about 2 hours and 10 minutes, affecting automation workflows tied to Flow and the Reports and Dashboards component.

Shopify's status page documented the degradation and issued two updates during the incident, with the issue resolved by 3:34 PM UTC.

Impact was regionally concentrated in Europe, with no broader global impact reported.

Shopify reported a partial outage affecting the Checkout component, with some buyers not seeing in-store pickup options at checkout. The issue began on 9:59 PM UTC and was resolved by 12:14 AM UTC, lasting 2 hours 15 minutes. Shopify issued two status updates during the incident as they investigated and worked to restore the checkout experience. The problem was isolated to the in-store pickup flow and did not indicate a broader site outage. Users from multiple regions reported difficulties related to selecting in-store pickup at checkout.

Shopify experienced a brief outage affecting access to the product and collection sections within the Shopify admin. Merchants attempting to open these areas saw error messages, while other admin pages remained accessible. The incident began at 5:49 AM UTC and was resolved by 6:14 AM UTC, lasting about 25 minutes. The Shopify status page posted 2 updates during the incident as teams investigated and confirmed resolution. The impact was limited to the Admin component with no broader service outages noted.

Shopify experienced a brief page loading loop in the signup flow for new customers, causing a degraded onboarding experience for those attempting account creation. The issue affected the Admin area, specifically the sign-up questionnaire, and led to a temporary interruption in new sign-ups. The incident began at 4:59 AM UTC and was resolved by 5:54 AM UTC, lasting roughly 55 minutes. Shopify issued two official status updates during the incident to communicate progress and resolution.