Shopify Outage History

Shopify experienced a partial outage affecting webhook deliveries for some merchants, impacting Admin flows including order creation, while Checkout remained unaffected. The issue was isolated to the Admin component.

The outage began at Jan 16, 2025 6:24 PM UTC and was resolved by Jan 17, 2025 12:14 AM UTC, lasting 5 hours 50 minutes. Shopify issued 2 status updates during the incident.

Shopify Admin experienced a brief outage affecting staff attempting to log in, with some users seeing 500 errors when accessing the Admin. The incident began at Jan 16, 2025 3:59 PM UTC when the Admin component moved from operational to degraded. The degradation lasted roughly 1 hour and 50 minutes and the Admin returned to normal by Jan 16, 2025 5:49 PM UTC.

Shopify published two status updates during the incident guiding users through the issue and confirming restoration of Admin access for staff.

Shopify experienced a brief degradation in analytics and reporting, with some stores seeing analytics and reports not updating as expected. No data loss occurred, and the issue was limited to the Reports and Dashboards component. The incident began at Jan 16, 2025 11:24 AM UTC and was resolved by Jan 16, 2025 12:44 PM UTC, lasting about 1 hour and 20 minutes. Shopify confirmed the degraded reporting and stated they were investigating and would provide updates.

Shopify posted two status updates during the incident, noting that analytics and reports for some stores were affected but no data was lost. The issue was limited to Reports and Dashboards; other areas were unaffected.

Shopify experienced a partial outage impacting Admin and API & Mobile components, with subscription orders from apps on some stores showing duplicate line items and discounts in the Shopify admin. Some buyers may have been charged twice the line item prices for recurring orders. The incident began at Jan 14, 2025 5:09 PM UTC and lasted about 1 hour 40 minutes.

Shopify issued two status updates documenting the issue and confirming when services returned to normal. The Admin and API & Mobile components were reported as resolved by Jan 14, 2025 6:49 PM UTC.

Shopify POS checkout errors affected merchants trying to complete transactions on Shopify's Point of Sale system. The issue began at Jan 13, 2025 8:29 PM UTC and persisted for about 10 hours, with the Point of Sale component degraded until Jan 14, 2025 6:29 AM UTC. Public user reports indicated checkout failures from a subset of merchants, consistent with a partial outage rather than a service-wide disruption. Shopify posted updates as the incident evolved, totaling 2 official status updates during the event. The disruption appears localized to the checkout flow rather than the entire Shopify platform.

The Shopify Launchpad Admin component experienced an outage that prevented events from launching for merchants. The incident began at Jan 4, 2025 9:39 AM UTC and affected the Launchpad workflow until Jan 4, 2025 11:24 AM UTC.

Shopify posted status updates during the incident, confirming the affected component and later restoration. The outage lasted roughly 1 hour and 45 minutes and was contained to the Launchpad Admin area.

Shopify reported a brief issue in the Admin panel that prevented purchasing shipping labels in bulk. The rest of the checkout process remained unaffected, so customers could still place orders and complete shipments. The incident began at 5:19 PM UTC and was resolved by 5:54 PM UTC, lasting about 35 minutes and impacting the Admin component.

The provider issued two status updates during the incident, describing the degraded bulk shipping label purchase flow and the subsequent restoration of normal Admin functionality.