Shopify Outage History

Shopify experienced a brief outage affecting phone support, rendering phone-based help temporarily unreachable for users. The incident lasted about 40 minutes, beginning at 6:19 PM UTC and resolving at 6:59 PM UTC. Shopify issued 2 status updates confirming the issue was due to a technical problem and directing users to contact the 24/7 Support team via alternative channels. The disruption was limited to the Support component and did not indicate broader outages across Shopify services.

Shopify reported intermittent Apple Pay errors at checkout, impacting the Checkout component. The issue began on 2:49 AM UTC when the Checkout status moved to degraded, and was resolved by 5:54 AM UTC, lasting about 3 hours and 5 minutes. During the incident, Shopify posted two status updates documenting investigation and progress toward restoring checkout payments. The problems were limited to Apple Pay at checkout, with no broad disruption of other Shopify services reported.

Shopify Storefront experienced login/logout and checkout issues affecting a subset of customers using legacy accounts who recently updated passwords. Users could be logged out and, in some cases, unable to complete checkout when login was required.

The incident began at 8:19 PM UTC and ended at 12:09 AM UTC, lasting roughly 3 hours and 50 minutes. Shopify posted two status updates during the incident as Storefront showed degraded behavior before returning to normal operation. The impact appeared limited to affected stores using legacy accounts and did not indicate a broader platform outage.

Shopify's Checkout service experienced a brief outage affecting Shop Pay on headless stores, with users seeing 503 errors during checkout. The issue began at 10:09 AM UTC and was resolved by 11:09 AM UTC, lasting about one hour. This disruption impacted checkout flows for headless implementations while standard Shopify checkout appeared unaffected. The incident involved the Checkout component.

Shopify experienced a brief PayPal checkout issue affecting France-based stores using the PayPal option in the Checkout flow. The incident began at Jan 21, 2025 4:04 PM UTC and was resolved by 4:34 PM UTC, lasting roughly 30 minutes. Some customers attempting PayPal checkout may have encountered error messages, while other payment gateways remained functional. The Shopify Status page listed Checkout as the affected component, and 2 status updates were issued during the incident before the service returned to normal.

Shopify experienced delays in Fraud Analysis that slowed the delivery of new-order webhooks in the Admin and delayed order confirmation emails to buyers. Checkout was not impacted, with the issue affecting admin workflows and order communications rather than storefront checkout. The incident began on Jan 16, 2025 4:08 PM UTC and included delays through Jan 16, 2025 8:32 PM UTC, with broader impact lasting until Jan 17, 2025 12:29 AM UTC. Shopify issued two status updates during the incident, noting the Admin delays and eventual restoration as the component moved from up to warn and back to up by Jan 17, 2025 12:29 AM UTC.

Shopify experienced a partial outage affecting webhook deliveries for some merchants, impacting Admin flows including order creation, while Checkout remained unaffected. The issue was isolated to the Admin component.

The outage began at Jan 16, 2025 6:24 PM UTC and was resolved by Jan 17, 2025 12:14 AM UTC, lasting 5 hours 50 minutes. Shopify issued 2 status updates during the incident.

Shopify Admin experienced a brief outage affecting staff attempting to log in, with some users seeing 500 errors when accessing the Admin. The incident began at Jan 16, 2025 3:59 PM UTC when the Admin component moved from operational to degraded. The degradation lasted roughly 1 hour and 50 minutes and the Admin returned to normal by Jan 16, 2025 5:49 PM UTC.

Shopify published two status updates during the incident guiding users through the issue and confirming restoration of Admin access for staff.

Shopify experienced a brief degradation in analytics and reporting, with some stores seeing analytics and reports not updating as expected. No data loss occurred, and the issue was limited to the Reports and Dashboards component. The incident began at Jan 16, 2025 11:24 AM UTC and was resolved by Jan 16, 2025 12:44 PM UTC, lasting about 1 hour and 20 minutes. Shopify confirmed the degraded reporting and stated they were investigating and would provide updates.

Shopify posted two status updates during the incident, noting that analytics and reports for some stores were affected but no data was lost. The issue was limited to Reports and Dashboards; other areas were unaffected.

Shopify experienced a partial outage impacting Admin and API & Mobile components, with subscription orders from apps on some stores showing duplicate line items and discounts in the Shopify admin. Some buyers may have been charged twice the line item prices for recurring orders. The incident began at Jan 14, 2025 5:09 PM UTC and lasted about 1 hour 40 minutes.

Shopify issued two status updates documenting the issue and confirming when services returned to normal. The Admin and API & Mobile components were reported as resolved by Jan 14, 2025 6:49 PM UTC.