Shopify Outage History

Shopify merchants and customers experienced brief storefront access issues, with user reports starting around Feb 3, 2026 7:30 PM UTC. The Storefront component was listed as degraded (warn) starting at Feb 3, 2026 8:24 PM UTC, affecting storefront access for a portion of users. The problem was resolved by Feb 3, 2026 8:44 PM UTC, lasting roughly 20 minutes in total. A noticeable volume of user reports peaked around Feb 3, 2026 8:00 PM UTC during the incident.

StatusGator detected issues impacting Shopify’s admin dashboard and storefront across multiple regions. Users reported a range of symptoms including site loading failures, 500/502 errors, login problems, and front-end issues such as broken CSS and missing images. The incident began around Feb 3, 2026 5:25 PM UTC with early user reports starting at 5:15 PM UTC UTC, indicating widespread disruption before any official acknowledgement. The outage affected both back-end and front-end components, disrupting workflows and customer storefronts.

Shopify experienced a brief degradation affecting the admin Settings page for Customer Accounts and Checkout, with some merchants encountering the error 'There is a problem loading this page'. The incident began at 9:59 PM UTC and was resolved by 10:39 PM UTC, lasting about 40 minutes, and Shopify indicated an investigation as the Admin component returned to normal after the issue was addressed.

Shopify experienced an incident affecting the Admin interface, with merchants reporting Admin pages intermittently reloading and refreshing, making navigation and task completion difficult. The issue appeared to be isolated to the Shopify Admin component and was observed across multiple regions, with users describing constant page reloads and refresh loops that disrupted workflows.

The incident prompted two official status updates from Shopify. The outage began at Feb 1, 2026 9:54 PM UTC and was resolved by Feb 1, 2026 11:04 PM UTC (roughly 1 hour and 10 minutes). Shopify indicated the Admin issue was under investigation and later restored, with the Admin returning to normal after the outage window.

Shopify experienced a brief incident where some merchants could not purchase UPS shipping labels from the Shopify admin. Customers could still complete orders at checkout, but the admin interface could not buy or print UPS labels. The outage began on 8:54 PM UTC and was resolved by 9:19 PM UTC, lasting about 25 minutes. Shopify stated in its updates that shipping options remained functional at checkout, and the impact was limited to admin purchases/printing of UPS labels. The incident ended with the status returning to normal after two status updates.

Shopify experienced a brief disruption affecting merchants when submitting disputes through the Help Center and via emailed dispute links. The issue began at 5:14 AM UTC and Shopify indicated an investigation was underway affecting the Support component. The incident lasted about 35 minutes, with functionality returning to normal by 5:49 AM UTC. During the event, Shopify issued two status updates detailing the investigation and eventual resolution.

On January 28, 2026 Shopify experienced an outage affecting the ability to purchase USPS international shipping labels from the Shopify admin. Merchants reported errors and admin unresponsiveness when attempting to complete label purchases, impacting shipping workflows, cart actions, and checkout processes. The issue spanned the Admin and Third party services components and disrupted label creation for a portion of users. The outage began at 7:04 PM UTC and was resolved by 9:19 PM UTC, lasting approximately 2 hours and 15 minutes.

Shopify reported that some buyers may encounter transit issues tied to a third-party Cloudflare service, leading to intermittent connectivity and slower performance for storefronts and checkout flows. The issue was identified by Shopify and monitoring Cloudflare's status page for resolution, with updates indicating the third-party service was the source of the disruption. The incident affected activities dependent on Cloudflare and persisted during the degradation period.

Shopify experienced an outage affecting Gmail-based one-time password sign-ins for buyers and merchants. The issue caused login failures or delays as OTP codes were not delivered promptly. Shopify indicated the problem was related to Google services and said it was coordinating with Google to resolve it. The outage began at 3:24 PM UTC and lasted about 3 hours and 20 minutes, until 6:44 PM UTC.

During the incident, Shopify posted two updates on its status page. The first at Jan 24, 2026 3:24 PM UTC noted an investigation into Gmail OTP sign-in failures, with Google services involved; the second at Jan 24, 2026 6:44 PM UTC confirmed the issue was resolved and sign-ins were returning to normal.

Shopify reported issues with creating orders for a subset of Marketplace Partners, potentially affecting the ability to place new orders. The Admin and API & Mobile components were affected, with users experiencing failures or delays when attempting to create orders.

The incident began on Jan 23, 2026 4:09 PM UTC and was resolved by Jan 24, 2026 2:04 AM UTC, lasting roughly 9 hours and 55 minutes. Shopify stated it was investigating the issue and later restored normal operation. The incident included two official status updates before resolution.