Shopify Outage History

Shopify experienced a brief incident where some merchants could not purchase UPS shipping labels from the Shopify admin. Customers could still complete orders at checkout, but the admin interface could not buy or print UPS labels. The outage began on 8:54 PM UTC and was resolved by 9:19 PM UTC, lasting about 25 minutes. Shopify stated in its updates that shipping options remained functional at checkout, and the impact was limited to admin purchases/printing of UPS labels. The incident ended with the status returning to normal after two status updates.

Shopify experienced a brief disruption affecting merchants when submitting disputes through the Help Center and via emailed dispute links. The issue began at 5:14 AM UTC and Shopify indicated an investigation was underway affecting the Support component. The incident lasted about 35 minutes, with functionality returning to normal by 5:49 AM UTC. During the event, Shopify issued two status updates detailing the investigation and eventual resolution.

On January 28, 2026 Shopify experienced an outage affecting the ability to purchase USPS international shipping labels from the Shopify admin. Merchants reported errors and admin unresponsiveness when attempting to complete label purchases, impacting shipping workflows, cart actions, and checkout processes. The issue spanned the Admin and Third party services components and disrupted label creation for a portion of users. The outage began at 7:04 PM UTC and was resolved by 9:19 PM UTC, lasting approximately 2 hours and 15 minutes.

Shopify reported that some buyers may encounter transit issues tied to a third-party Cloudflare service, leading to intermittent connectivity and slower performance for storefronts and checkout flows. The issue was identified by Shopify and monitoring Cloudflare's status page for resolution, with updates indicating the third-party service was the source of the disruption. The incident affected activities dependent on Cloudflare and persisted during the degradation period.

Shopify experienced an outage affecting Gmail-based one-time password sign-ins for buyers and merchants. The issue caused login failures or delays as OTP codes were not delivered promptly. Shopify indicated the problem was related to Google services and said it was coordinating with Google to resolve it. The outage began at 3:24 PM UTC and lasted about 3 hours and 20 minutes, until 6:44 PM UTC.

During the incident, Shopify posted two updates on its status page. The first at Jan 24, 2026 3:24 PM UTC noted an investigation into Gmail OTP sign-in failures, with Google services involved; the second at Jan 24, 2026 6:44 PM UTC confirmed the issue was resolved and sign-ins were returning to normal.

Shopify reported issues with creating orders for a subset of Marketplace Partners, potentially affecting the ability to place new orders. The Admin and API & Mobile components were affected, with users experiencing failures or delays when attempting to create orders.

The incident began on Jan 23, 2026 4:09 PM UTC and was resolved by Jan 24, 2026 2:04 AM UTC, lasting roughly 9 hours and 55 minutes. Shopify stated it was investigating the issue and later restored normal operation. The incident included two official status updates before resolution.

Shopify reported a temporary issue affecting Shop Pay Installments within Checkout, with some customers experiencing payments not processing as expected. The incident began at Jan 22, 2026 3:59 PM UTC and was resolved by Jan 22, 2026 4:34 PM UTC, lasting about 35 minutes.

Shopify experienced a brief outage affecting Live Chat support in the Help Center. The incident began on 5:04 PM UTC and was resolved by 5:34 PM UTC, lasting about 30 minutes. Users attempting to access Live Chat during this period may have been unable to receive live assistance. The change was reflected on Shopify's status page with the Support component moving from a degraded state to up, and the provider issued two status updates during the incident.

Shopify reported that some POS-only staff accounts were being marked as inactive, preventing those users from accessing their POS accounts and processing sales. The issue affected the Point of Sale workflow for retailers using Shopify's POS, with the status moving from up to a warning on Jan 14, 2026 6:39 PM UTC and remaining unresolved until Jan 17, 2026 10:34 AM UTC. The outage lasted about 63 hours and 55 minutes.

During the incident, Shopify's Status Page published two updates: an initial note that investigators were looking into the inactive POS accounts, and a follow up indicating restoration as the Point of Sale component returned to normal on Jan 17, 2026 10:34 AM UTC. The issue appeared to affect multiple merchants, as reflected by ongoing user reports across different regions and times.

Impact included login problems for POS staff and an inability to process in-store sales for affected accounts. With the incident resolved, Shopify advised merchants to verify POS access and monitor for any residual issues.

Shopify reported a partial outage affecting the Point of Sale (POS) system, with some stores experiencing issues processing payments or seeing errors on POS devices. The incident began at Jan 13, 2026 11:49 PM UTC and Shopify listed the POS component as degraded while teams investigated the cause. The outage lasted roughly an hour before POS functionality returned to normal.