21,228 outages in February - Here are the biggest:
There were 137 Shopify outages since January 2025 which are summarized below, including incident details, duration, and resolution information.
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Shopify reported a temporary issue affecting Shop Pay Installments within Checkout, with some customers experiencing payments not processing as expected. The incident began at and was resolved by , lasting about 35 minutes.
Shopify experienced a brief outage affecting Live Chat support in the Help Center. The incident began on and was resolved by , lasting about 30 minutes. Users attempting to access Live Chat during this period may have been unable to receive live assistance. The change was reflected on Shopify's status page with the Support component moving from a degraded state to up, and the provider issued two status updates during the incident.
Shopify reported that some POS-only staff accounts were being marked as inactive, preventing those users from accessing their POS accounts and processing sales. The issue affected the Point of Sale workflow for retailers using Shopify's POS, with the status moving from up to a warning on and remaining unresolved until . The outage lasted about 63 hours and 55 minutes.
During the incident, Shopify's Status Page published two updates: an initial note that investigators were looking into the inactive POS accounts, and a follow up indicating restoration as the Point of Sale component returned to normal on . The issue appeared to affect multiple merchants, as reflected by ongoing user reports across different regions and times.
Impact included login problems for POS staff and an inability to process in-store sales for affected accounts. With the incident resolved, Shopify advised merchants to verify POS access and monitor for any residual issues.
Shopify reported a partial outage affecting the Point of Sale (POS) system, with some stores experiencing issues processing payments or seeing errors on POS devices. The incident began at and Shopify listed the POS component as degraded while teams investigated the cause. The outage lasted roughly an hour before POS functionality returned to normal.
Shopify experienced a temporary issue affecting checkout when customers selected the Bulgarian lev (BGN). The Checkout component entered a degraded state, potentially preventing successful checkouts for users choosing BGN. The incident began at and was resolved by , lasting roughly 15 hours and 35 minutes.
Shopify's status page documented the investigation and subsequent restoration. The incident was tracked with two official updates: an initial warning that checkout with BGN could fail, followed by a resolution update confirming service restoration. The impact appeared limited to the checkout flow for BGN currency rather than a broader outage across Shopify.
Shopify experienced a disruption affecting Checkout Blocks App functions, with some merchants unable to access or apply Checkout Blocks features. The issue impacted the API & Mobile and Checkout components, disrupting checkout workflows and admin dashboards for a substantial period. The outage lasted from to .
Shopify published four official status updates detailing progress and ongoing restoration efforts, including work to restore function data from the Checkout Blocks app. Updates were posted at , , , and . User reports from across regions included issues such as admin dashboards being down and checkout blocks not functioning.
Shopify experienced a platform-wide outage on after an upstream Cloudflare network disruption. The incident affected nine Shopify components, including Storefront, Admin, Checkout, Point of Sale, Oxygen, Third party services, API & Mobile, Reports and Dashboards, and Support, causing storefronts and back-office tools to be unavailable. A large volume of user reports from multiple regions indicated a global impact. The outage lasted about 55 minutes and most services had recovered by .
Shopify published three official status updates during the incident, documenting the investigation and progression toward resolution. As Cloudflare addressed the upstream issue, several components moved from down to degraded or up, with Storefront and Admin regaining access while others followed.
By , the major components were back to up or normal status, and the platform was largely recovered. The incident highlights how upstream network disruptions can cascade across multiple Shopify channels across regions.
Shopify storefronts and admin dashboards loaded slowly for users in the North America East region, indicating a regional latency issue rather than a complete outage. This affected both Storefront and Admin components and users experienced slower page loads during the incident, which was confined to a specific region. The outage began at and was resolved by , lasting about 50 minutes. A user reported latency earlier at prior to Shopify's acknowledgment.
Shopify coordinated with Cloudflare to resolve the issue, with the status page issuing two updates during the incident. The problem was regional, with impact limited to North America East, and performance returned to normal after the final update.
The Shopify Admin dashboard, Point of Sale, API & Mobile, Support, and Checkout were affected by a broad outage that prevented many merchants from accessing key parts of their stores. The incident began on with admin login issues and expanded over several hours to impact multiple components. Shopify issued six status updates during the incident and applied mitigations, with services restored and all components listed as up by . The outage lasted roughly 13 hours and 40 minutes.
A high volume of user reports during 2025-12-01 indicated a widespread impact, with merchants unable to login, access admin pages, or process orders. Shopify advised affected users to remain logged in on devices that were already connected to help avoid further complications while engineers applied mitigations. By all listed components were back to normal and operations resumed.
Shopify experienced a backend issue that caused storefront access problems and slow performance. Users in Germany reported login failures, server errors, and partial page loading beginning around . The impact affected storefronts, authentication, and backend services, with the disruption lasting about 1 hour 21 minutes—from to UTC.
StatusGator logged an Early Warning Signal when the issue started at , providing visibility ahead of public acknowledgment. Shopify did not publish official status updates during the incident. The event appeared regionally focused in Germany, with reports across multiple cities indicating widespread impact on storefronts and admin surfaces.
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