Shopify Outage History

Shopify experienced a brief outage affecting multiple components due to a networking incident with Cloudflare. Some customers may have seen error messages while using Shopify storefronts and related services. The outage impacted three components: Third party services, Storefront, and Oxygen. The incident began at Nov 18, 2025 5:34 PM UTC and lasted about 30 minutes, with full service restored by Nov 18, 2025 6:04 PM UTC. The provider posted two status updates during the incident.

An outage affected Shopify storefront access due to a networking incident involving Cloudflare. The issue began at 11:59 AM UTC, with initial updates noting storefronts loading errors caused by a third-party networking issue affecting Third party services and Oxygen components.

Over the next hours, the incident expanded to prevent merchants from contacting the Help Center; Shopify issued four status updates detailing recovery progress. By 3:39 PM UTC, remaining components had recovered and Help Center access was restored, marking the near-complete resolution of the incident. Reports from multiple regions indicated broad impact on storefronts and support channels.

Shopify experienced a partial outage affecting the ability to purchase shipping labels for some merchants. The incident began at Nov 17, 2025 5:34 PM UTC and lasted until Nov 18, 2025 2:14 AM UTC (about 8 hours 40 minutes), with the Third party services component degraded during the event. Updates from Shopify indicated they were investigating with the external shipping provider, and user reports described difficulties completing label purchases during the incident. The outage was resolved when the third-party service returned to normal and Shopify's status transitioned back to operational.

Shopify issued two status updates during the incident to communicate the degraded shipping label purchase flow and eventual restoration. The issue originated with a third-party provider, and service resumed once the external service stabilized.

Shopify experienced a brief outage affecting Analytics and the Admin Dashboard, making analytics data and admin tools temporarily unavailable for users. The issue began at 10:00 PM UTC and was resolved by 10:19 PM UTC. StatusGator detected the problem at Nov 12, 2025 10:00 PM UTC as an Early Warning Signal before official acknowledgments, and user reports from multiple regions (North America and Europe) indicate a cross-regional impact. Shopify did not publish official status updates during the incident window.

Shopify reported that its live chat support was temporarily unavailable due to a tooling issue with Twilio. The problem affected the live chat channel while Shopify and Twilio worked to resolve the disruption, and the service returned to normal after about 30 minutes. The incident began at 3:19 AM UTC and was resolved by 3:49 AM UTC, with Shopify providing updates as the situation developed and noting that Twilio was tracking the incident on their status page.

Shopify experienced an outage affecting shipping rate calculations at checkout and FedEx label purchases. Calculated FedEx shipping rates were not displayed at checkout, and FedEx label purchases were unavailable. Shopify attributed the disruption to an outage between FedEx and Microsoft Azure and noted that backup shipping rate configurations would be used during the incident. The outage began at 4:39 PM UTC and impacted the checkout flow across stores using FedEx.

Shopify issued two status updates during the incident. The issue was resolved by 12:44 AM UTC, after approximately 8 hours and 5 minutes. Reports from multiple regions indicated the issue affected the checkout experience and prevented FedEx options and label purchases during the event.

The outage began at 9:11 AM UTC, knocking Shopify and Shopify Admin CLI offline and causing login failures, storefront loading issues, and HTTP errors for users across Europe through 9:29 AM UTC. Regions including the United Kingdom, Germany, Austria, and Romania reported problems, indicating a broad impact on both storefronts and admin tools.

Official Shopify status updates were not posted during the incident. StatusGator detected the issue at Oct 28, 2025 9:11 AM UTC, with the alert ending at Oct 28, 2025 9:29 AM UTC. The reports suggest a Europe-wide disruption affecting multiple components such as storefront access and Shopify Admin CLI, with users experiencing login or loading errors across several countries.

Shopify Oxygen storefronts experienced loading issues, with some storefronts becoming inaccessible for a portion of users. The Oxygen component was impacted, causing slower load times or errors when accessing affected stores. The outage began at 12:54 PM UTC and was resolved by 1:44 PM UTC, lasting roughly 50 minutes.

Shopify's status updates showed Oxygen moving from a normal state to degraded (warn) and back to normal as services recovered. The Oxygen component was briefly listed as degraded, and two official status updates were posted during the incident. User reports described errors loading storefronts and site access issues, reflecting the partial impact across affected stores.

Shopify experienced an outage affecting Email OTP login for Shop Pay, preventing some customers from signing in and completing purchases. The problem appeared to be isolated to the Checkout component, causing disruption during checkout for affected users.

The incident began at Oct 21, 2025 3:49 PM UTC and was resolved by Oct 21, 2025 6:14 PM UTC, lasting 2 hours and 25 minutes. Shopify issued 2 official status updates during the incident. Overall user report volume was low.

Shopify experienced a partial outage affecting Live Support connectivity. Some users were unable to connect with Live Support while other Help Center resources remained available. The incident began at Oct 20, 2025 5:19 PM UTC and was resolved by Oct 20, 2025 10:24 PM UTC, lasting about 5 hours and 5 minutes. The Shopify status page shows two updates during the event, with the Support component moving from up to warn and back to up as the issue was addressed. In the meantime, customers were directed to use Help Center documentation and the automated assistant for assistance.