Shopify Outage History

Shopify reported that its live chat support was temporarily unavailable due to a tooling issue with Twilio. The problem affected the live chat channel while Shopify and Twilio worked to resolve the disruption, and the service returned to normal after about 30 minutes. The incident began at 3:19 AM UTC and was resolved by 3:49 AM UTC, with Shopify providing updates as the situation developed and noting that Twilio was tracking the incident on their status page.

Shopify experienced an outage affecting shipping rate calculations at checkout and FedEx label purchases. Calculated FedEx shipping rates were not displayed at checkout, and FedEx label purchases were unavailable. Shopify attributed the disruption to an outage between FedEx and Microsoft Azure and noted that backup shipping rate configurations would be used during the incident. The outage began at 4:39 PM UTC and impacted the checkout flow across stores using FedEx.

Shopify issued two status updates during the incident. The issue was resolved by 12:44 AM UTC, after approximately 8 hours and 5 minutes. Reports from multiple regions indicated the issue affected the checkout experience and prevented FedEx options and label purchases during the event.

The outage began at 9:11 AM UTC, knocking Shopify and Shopify Admin CLI offline and causing login failures, storefront loading issues, and HTTP errors for users across Europe through 9:29 AM UTC. Regions including the United Kingdom, Germany, Austria, and Romania reported problems, indicating a broad impact on both storefronts and admin tools.

Official Shopify status updates were not posted during the incident. StatusGator detected the issue at Oct 28, 2025 9:11 AM UTC, with the alert ending at Oct 28, 2025 9:29 AM UTC. The reports suggest a Europe-wide disruption affecting multiple components such as storefront access and Shopify Admin CLI, with users experiencing login or loading errors across several countries.

Shopify Oxygen storefronts experienced loading issues, with some storefronts becoming inaccessible for a portion of users. The Oxygen component was impacted, causing slower load times or errors when accessing affected stores. The outage began at 12:54 PM UTC and was resolved by 1:44 PM UTC, lasting roughly 50 minutes.

Shopify's status updates showed Oxygen moving from a normal state to degraded (warn) and back to normal as services recovered. The Oxygen component was briefly listed as degraded, and two official status updates were posted during the incident. User reports described errors loading storefronts and site access issues, reflecting the partial impact across affected stores.

Shopify experienced an outage affecting Email OTP login for Shop Pay, preventing some customers from signing in and completing purchases. The problem appeared to be isolated to the Checkout component, causing disruption during checkout for affected users.

The incident began at Oct 21, 2025 3:49 PM UTC and was resolved by Oct 21, 2025 6:14 PM UTC, lasting 2 hours and 25 minutes. Shopify issued 2 official status updates during the incident. Overall user report volume was low.

Shopify experienced a partial outage affecting Live Support connectivity. Some users were unable to connect with Live Support while other Help Center resources remained available. The incident began at Oct 20, 2025 5:19 PM UTC and was resolved by Oct 20, 2025 10:24 PM UTC, lasting about 5 hours and 5 minutes. The Shopify status page shows two updates during the event, with the Support component moving from up to warn and back to up as the issue was addressed. In the meantime, customers were directed to use Help Center documentation and the automated assistant for assistance.

An AWS outage caused Shopify services to experience outages affecting Checkout, Third party services, and Shopify Support. In particular, Buy Now, Pay Later at checkout via Affirm was impacted for users in the US and Canada, and some payment methods and support access were degraded during the incident. The event involved multiple components and showed broader service impact across the platform.

Shopify experienced a brief, multi-component incident affecting Flow automations and PayPal payments. The issue began at Oct 16, 2025 2:54 PM UTC with Flow workflow runs delayed, impacting admin automation. Merchants reported PayPal payment failures, and Shopify Payments cards were down in France. Affected components included Admin, Checkout, and Third party services.

Over the course of the incident, Shopify issued four status updates. By Oct 16, 2025 4:14 PM UTC, PayPal had identified the problem and third party services were in a degraded state. All services resumed normal operation by Oct 16, 2025 4:49 PM UTC.

Shopify users experienced a brief disruption in purchasing UPS shipping labels from the admin panel. Merchants could not buy or print UPS labels in the admin workflow, while checkout shipping options remained available to customers. The issue involved the third-party UPS integration and did not affect other Shopify shipping features.

The outage began at Oct 13, 2025 2:39 PM UTC and was resolved by Oct 13, 2025 4:49 PM UTC, lasting about 2 hours and 10 minutes. Shopify issued 2 status updates during the incident, and user reports (including at least one from Ocala, Florida around 3:38 PM UTC) corroborated the impact.

Shopify experienced a partial outage tied to a third-party domain provider, OpenSRS. Some users were unable to purchase new domains or update existing domains' Name Server records, disrupting domain-related workflows across Shopify stores. The outage began at 10:59 PM UTC and was resolved by 12:44 AM UTC. The outage lasted approximately 1 hour and 45 minutes.

Status communications: Shopify issued 2 official updates during the incident, confirming issues with OpenSRS and later stating that domain services had resumed as OpenSRS resolved the outage.