Shopify Outage History

An AWS outage caused Shopify services to experience outages affecting Checkout, Third party services, and Shopify Support. In particular, Buy Now, Pay Later at checkout via Affirm was impacted for users in the US and Canada, and some payment methods and support access were degraded during the incident. The event involved multiple components and showed broader service impact across the platform.

Shopify experienced a brief, multi-component incident affecting Flow automations and PayPal payments. The issue began at Oct 16, 2025 2:54 PM UTC with Flow workflow runs delayed, impacting admin automation. Merchants reported PayPal payment failures, and Shopify Payments cards were down in France. Affected components included Admin, Checkout, and Third party services.

Over the course of the incident, Shopify issued four status updates. By Oct 16, 2025 4:14 PM UTC, PayPal had identified the problem and third party services were in a degraded state. All services resumed normal operation by Oct 16, 2025 4:49 PM UTC.

Shopify users experienced a brief disruption in purchasing UPS shipping labels from the admin panel. Merchants could not buy or print UPS labels in the admin workflow, while checkout shipping options remained available to customers. The issue involved the third-party UPS integration and did not affect other Shopify shipping features.

The outage began at Oct 13, 2025 2:39 PM UTC and was resolved by Oct 13, 2025 4:49 PM UTC, lasting about 2 hours and 10 minutes. Shopify issued 2 status updates during the incident, and user reports (including at least one from Ocala, Florida around 3:38 PM UTC) corroborated the impact.

Shopify experienced a partial outage tied to a third-party domain provider, OpenSRS. Some users were unable to purchase new domains or update existing domains' Name Server records, disrupting domain-related workflows across Shopify stores. The outage began at 10:59 PM UTC and was resolved by 12:44 AM UTC. The outage lasted approximately 1 hour and 45 minutes.

Status communications: Shopify issued 2 official updates during the incident, confirming issues with OpenSRS and later stating that domain services had resumed as OpenSRS resolved the outage.

An issue in the Shopify Admin interface prevented staff accounts from adding or editing product images on product pages, hindering updates to product media. The problem affected only the Admin component and did not indicate a broader storefront outage. The incident began around Oct 10, 2025 3:44 PM UTC and was resolved about Oct 10, 2025 4:29 PM UTC, lasting roughly 45 minutes. Shopify posted two status updates during the incident: an initial notification of investigation and impact to image management, followed by a resolution confirming the Admin was functioning normally again.

Shopify reported a partial outage impacting the Checkout component, with some customers unable to access the Shop App or complete purchases using Shop Pay. The outage began at Oct 9, 2025 12:04 AM UTC and was resolved by Oct 9, 2025 12:24 AM UTC, lasting about 20 minutes.

The Shopify status page posted two updates during the incident: an initial acknowledgment of the issue and ongoing investigation, followed by a confirmation of restoration.

The Shopify Shop App and Shop Pay experienced a brief checkout degradation. Users could encounter intermittent errors during checkout, affecting the Shop App and Shop Pay workflows. The incident impacted the API & Mobile and Checkout components. The outage began at Oct 1, 2025 4:29 PM UTC and was resolved by Oct 1, 2025 5:04 PM UTC, lasting about 35 minutes. The Shopify status page posted two updates as the issue progressed, and a small number of user reports were observed during the window.

Shopify experienced a brief outage that disrupted access to the storefront and login for a short window. User-facing symptoms included 502 Bad Gateway errors and login failures, with some users reporting being unable to access the storefront or admin and complete purchases. The outage began at 7:45 AM UTC and was resolved by 7:50 AM UTC, lasting approximately 5 minutes. StatusGator detected the issue at Oct 1, 2025 7:45 AM UTC.

Shopify did not publish public status updates during the incident. Reports originated from multiple European locations (France, United Kingdom, Denmark, Scotland), suggesting a regional pattern rather than a global outage. The incident appears to have been brief and localized, with service returning to normal after a short window.

Some merchants and customers experienced issues accessing Shopify storefronts, with pages loading slowly or showing errors for a short period. The incident began at Sep 30, 2025 9:34 AM UTC when Shopify reported an investigation, and was resolved by Sep 30, 2025 10:19 AM UTC with a total duration of about 45 minutes. Shopify issued 2 status updates during the incident detailing the ongoing investigation and the eventual resolution. The impact appeared limited to the Storefront component and did not indicate a broader outage.

Shop Pay Instalments experienced a temporary outage that caused checkout errors for merchants using Shopify. The issue affected the API & Mobile component and was listed as degraded during the incident, lasting about 4 hours and 30 minutes. The outage began at Sep 29, 2025 2:29 AM UTC and was resolved by Sep 29, 2025 6:59 AM UTC.