Shopify Outage History

An issue in the Shopify Admin interface prevented staff accounts from adding or editing product images on product pages, hindering updates to product media. The problem affected only the Admin component and did not indicate a broader storefront outage. The incident began around Oct 10, 2025 3:44 PM UTC and was resolved about Oct 10, 2025 4:29 PM UTC, lasting roughly 45 minutes. Shopify posted two status updates during the incident: an initial notification of investigation and impact to image management, followed by a resolution confirming the Admin was functioning normally again.

Shopify reported a partial outage impacting the Checkout component, with some customers unable to access the Shop App or complete purchases using Shop Pay. The outage began at Oct 9, 2025 12:04 AM UTC and was resolved by Oct 9, 2025 12:24 AM UTC, lasting about 20 minutes.

The Shopify status page posted two updates during the incident: an initial acknowledgment of the issue and ongoing investigation, followed by a confirmation of restoration.

The Shopify Shop App and Shop Pay experienced a brief checkout degradation. Users could encounter intermittent errors during checkout, affecting the Shop App and Shop Pay workflows. The incident impacted the API & Mobile and Checkout components. The outage began at Oct 1, 2025 4:29 PM UTC and was resolved by Oct 1, 2025 5:04 PM UTC, lasting about 35 minutes. The Shopify status page posted two updates as the issue progressed, and a small number of user reports were observed during the window.

Shopify experienced a brief outage that disrupted access to the storefront and login for a short window. User-facing symptoms included 502 Bad Gateway errors and login failures, with some users reporting being unable to access the storefront or admin and complete purchases. The outage began at 7:45 AM UTC and was resolved by 7:50 AM UTC, lasting approximately 5 minutes. StatusGator detected the issue at Oct 1, 2025 7:45 AM UTC.

Shopify did not publish public status updates during the incident. Reports originated from multiple European locations (France, United Kingdom, Denmark, Scotland), suggesting a regional pattern rather than a global outage. The incident appears to have been brief and localized, with service returning to normal after a short window.

Some merchants and customers experienced issues accessing Shopify storefronts, with pages loading slowly or showing errors for a short period. The incident began at Sep 30, 2025 9:34 AM UTC when Shopify reported an investigation, and was resolved by Sep 30, 2025 10:19 AM UTC with a total duration of about 45 minutes. Shopify issued 2 status updates during the incident detailing the ongoing investigation and the eventual resolution. The impact appeared limited to the Storefront component and did not indicate a broader outage.

Shop Pay Instalments experienced a temporary outage that caused checkout errors for merchants using Shopify. The issue affected the API & Mobile component and was listed as degraded during the incident, lasting about 4 hours and 30 minutes. The outage began at Sep 29, 2025 2:29 AM UTC and was resolved by Sep 29, 2025 6:59 AM UTC.

Shopify users experienced intermittent errors when accessing checkout, storefronts, and admin areas, affecting the Admin, Storefront, and Checkout components. The outage began on 4:14 PM UTC and was resolved by 4:59 PM UTC, lasting about 45 minutes.

Shopify's status page documented the incident as an investigation starting at Sep 24, 2025 4:14 PM UTC and included two official updates, noting the affected components and later confirming that services had returned to normal.

Shopify Flow workflows that used the run code action encountered errors on some stores, causing automated tasks to fail or not run as expected. The issue began at Sep 20, 2025 2:04 PM UTC and impacted the API & Mobile component. The outage lasted about 1 hour and 15 minutes, with Shopify noting ongoing investigation during the period.

Shopify's status updates showed the API & Mobile component moving from a degraded state to normal after the issue was resolved, with the incident concluding by Sep 20, 2025 3:19 PM UTC.

Some Shopify merchants were unable to purchase Canada Post shipping labels from the admin during a brief incident. Shipping options at checkout remained functional, so customers could still place orders. The outage began at 9:44 PM UTC and was resolved by 11:04 PM UTC, lasting about 1 hour 20 minutes. Shopify posted two status updates during the incident, noting that Canada Post label purchasing was temporarily unavailable while the admin labeling flow recovered. The issue involved the Third party services component and was resolved once the integration stabilized.

An outage affected the Shopify Admin page and backend, preventing merchants from logging in and managing stores. Merchants worldwide reported admin dashboard errors, login failures, and backend unavailability with gateway timeouts and 502/504 responses. The incident began at 7:40 PM UTC and was resolved by 7:52 PM UTC, lasting about 12 minutes. Shopify did not publish an official status update during the event. StatusGator detected the issue at Sep 15, 2025 7:40 PM UTC, providing early visibility ahead of any public acknowledgement. The reports indicate a global impact across regions including North America, Europe, Asia, and beyond, suggesting the admin portal and backend were intermittently unavailable during the window.