Shopify Outage History

Shopify users experienced intermittent errors when accessing checkout, storefronts, and admin areas, affecting the Admin, Storefront, and Checkout components. The outage began on 4:14 PM UTC and was resolved by 4:59 PM UTC, lasting about 45 minutes.

Shopify's status page documented the incident as an investigation starting at Sep 24, 2025 4:14 PM UTC and included two official updates, noting the affected components and later confirming that services had returned to normal.

Shopify Flow workflows that used the run code action encountered errors on some stores, causing automated tasks to fail or not run as expected. The issue began at Sep 20, 2025 2:04 PM UTC and impacted the API & Mobile component. The outage lasted about 1 hour and 15 minutes, with Shopify noting ongoing investigation during the period.

Shopify's status updates showed the API & Mobile component moving from a degraded state to normal after the issue was resolved, with the incident concluding by Sep 20, 2025 3:19 PM UTC.

Some Shopify merchants were unable to purchase Canada Post shipping labels from the admin during a brief incident. Shipping options at checkout remained functional, so customers could still place orders. The outage began at 9:44 PM UTC and was resolved by 11:04 PM UTC, lasting about 1 hour 20 minutes. Shopify posted two status updates during the incident, noting that Canada Post label purchasing was temporarily unavailable while the admin labeling flow recovered. The issue involved the Third party services component and was resolved once the integration stabilized.

An outage affected the Shopify Admin page and backend, preventing merchants from logging in and managing stores. Merchants worldwide reported admin dashboard errors, login failures, and backend unavailability with gateway timeouts and 502/504 responses. The incident began at 7:40 PM UTC and was resolved by 7:52 PM UTC, lasting about 12 minutes. Shopify did not publish an official status update during the event. StatusGator detected the issue at Sep 15, 2025 7:40 PM UTC, providing early visibility ahead of any public acknowledgement. The reports indicate a global impact across regions including North America, Europe, Asia, and beyond, suggesting the admin portal and backend were intermittently unavailable during the window.

Shopify reported a brief disruption in the Checkout flow affecting Finnish buyers, who could not select payment methods at the final step of checkout. The issue appeared to be limited to the Checkout component and lasted about 20 minutes, from Sep 12, 2025 12:04 AM UTC to Sep 12, 2025 12:24 AM UTC. The problem did not indicate broader service impact beyond Checkout for Finnish customers. The Shopify Status Page posted two updates during the incident, first noting that the issue had been identified and a fix was in progress, and then that the service had returned to normal.

Shopify experienced an outage affecting Admin login for a portion of merchants. The incident began on Sep 8, 2025 10:54 AM UTC when Shopify announced investigations into reports of users having trouble logging in to the admin. The Admin component showed degraded status during the incident, preventing login to the Shopify admin while stores and storefronts generally remained accessible. The outage lasted until Sep 8, 2025 7:04 PM UTC, lasting about 8 hours and 10 minutes. Shopify issued two status updates during the incident, outlining progress and eventual recovery. By the time the incident was resolved, the Admin login path had returned to normal and the status page showed the Admin component as up. A large volume of user reports indicated widespread login issues across multiple regions, underscoring the impact on merchant operations during the window.

The Shopify status page reported a brief disruption to payment processing within the Checkout component, affecting customers attempting to complete purchases using multiple payment methods. The incident began at 3:19 PM UTC and was resolved by 3:29 PM UTC, lasting roughly 10 minutes. Shopify issued two status updates during the incident: an initial investigation and a subsequent resolution as the service returned to normal. The impact was confined to checkout payments and did not indicate broader issues with other Shopify services.

Shopify experienced a brief degradation in the Admin login flow that prevented merchants from signing in. Merchants reported that the 'Continue with email' button was disabled, blocking login on both mobile and desktop. The incident began at Aug 29, 2025 3:49 PM UTC when the Admin component was marked as degraded, with initial user reports appearing around 3:30 PM UTC and continuing through 3:45 PM UTC. The outage lasted roughly 20 minutes.

Shopify experienced a brief disruption to checkout functionality when checkout URLs provided by the GraphQL API started returning 404 errors, impacting the Buy Now flow for some stores. The issue was identified at 4:54 PM UTC and a fix was implemented, with full recovery by 5:09 PM UTC. The outage lasted about 15 minutes, and Shopify issued three status updates during the incident. User reports were limited, indicating only a small portion of stores were affected. The problem affected the Checkout component.

An incident affected buyers and merchants in Brazil who could not access Shopify storefronts. Page loads were failing and interactions such as checkout could be unreliable, with domain A records resolving to IP 23.227.38.65. The issue impacted two components, Checkout and Storefront, and appeared to be regional to Brazil based on status updates and user reports. The outage began at Aug 21, 2025 1:29 AM UTC and lasted until Aug 21, 2025 3:04 PM UTC, lasting roughly 13 hours and 35 minutes before recovery. Shopify posted two status updates during the incident, first indicating an investigation and later confirming restoration of the affected components.