Shopify Outage History

The Shopify Admin theme editor experienced permission errors that prevented editing theme sections for a subset of stores. Users reported not authorized errors when attempting to edit themes. The issue affected the Admin component and lasted about 35 minutes, from 1:49 AM UTC to 2:24 AM UTC.

Shopify communicated via their status page, noting that the theme editor was returning a permission error for some stores and that they were investigating. The incident was addressed with a return to normal status around 2:24 AM UTC after two official updates were posted. Reports from multiple locations indicated a broad impact on theme editing, with users in the United States and Peru reporting issues.

Shopify storefronts were briefly inaccessible, impacting merchants and customers trying to access online stores. The outage began at Aug 7, 2025 9:49 PM UTC and was resolved by Aug 7, 2025 10:34 PM UTC, lasting roughly 45 minutes. During the incident, storefronts loaded with errors or did not load at all, disrupting shopping and store management.

Shopify experienced a brief storefront access issue affecting a subset of merchants and customers. The Storefront component was listed as degraded and the team began investigating at Aug 7, 2025 9:24 PM UTC; the issue was resolved by Aug 7, 2025 9:34 PM UTC after about 10 minutes of impact. A single user reported symptoms around 9:15 PM UTC. Shopify issued two status updates during the incident, outlining the investigation and restoration. The disruption was limited to storefront access with no broader Shopify services disrupted.

Shopify experienced intermittent issues affecting buyers attempting to sign in via the Sign in with Shop option in Checkout. The disruption was linked to an SMS provider outage and impacted the checkout experience for a subset of users.

The incident began at 7:24 AM UTC and was resolved by 10:09 AM UTC, lasting about 2 hours and 45 minutes. Shopify issued 2 status updates during the incident as the SMS provider recovered, and the Checkout component returned to normal after service stabilization. User reports were limited, suggesting a small-scale impact.

The outage began on 3:49 AM UTC with intermittent errors in the US Central region, impacting storefronts, checkout flows, and admin access due to Google Cloud network connectivity problems. This partial outage touched multiple Shopify components including Storefront, Reports & Dashboards, Admin, Checkout, and API & Mobile, resulting in disrupted merchant operations and customer storefront experiences.

A follow-up update at Aug 6, 2025 5:29 AM UTC noted intermittent issues with the Sign in with Shop flow caused by an OTP SMS provider outage. The provider issued three official status updates during the incident, and by 7:04 AM UTC all affected components had returned to normal. The outage lasted approximately 3 hours and 15 minutes.

Some Shopify merchants experienced blank pages when accessing the Online Store area in the Shopify Admin, including editors for themes and theme code. Pages failed to load fully, impacting the ability to manage and customize stores. The incident began at 4:19 PM UTC and lasted about 1 hour and 30 minutes, with normal operation restored by 5:49 PM UTC. The issue appeared limited to the Admin interface and did not indicate a broader platform outage.

An outage impacted Shopify merchants as PayPal payment processing errors prevented some transactions from being completed. PayPal's interruption affected PayPal-based payments and Shopify Checkout, with Shopify Payments in France also affected but recovering. The incident started at 1:19 PM UTC and was resolved by 3:29 PM UTC, lasting about 2 hours and 10 minutes. Shopify issued 3 status updates during the incident, describing the PayPal-related interruption and later signaling recovery for the two affected components: Third party services and Checkout. The disruption appeared regionally limited, with France explicitly named as affected in the status messages; user reports described checkout errors and PayPal error messages.

Shopify experienced a partial outage affecting the Partner Dashboard's public apps section, preventing some partners from loading or accessing their public partner apps. The issue began at 9:04 PM UTC and was resolved by 9:44 PM UTC, lasting about 40 minutes. The incident affected two components: Admin and API & Mobile, indicating disruptions in both the dashboard interface and underlying services.

Shopify's status page indicated an investigation and subsequent restoration, with two official updates issued during the incident. User reports were limited, suggesting the impact was localized to a subset of partners rather than a global outage.

Shopify Admin interface experienced a brief outage with some merchants seeing 500 loading errors when accessing the admin area. The outage began at Jul 29, 2025 8:14 PM UTC and was resolved by Jul 29, 2025 8:44 PM UTC, lasting about 30 minutes. The Admin component was affected and user reports showed rising activity as merchants attempted to login and load admin pages. The Shopify status page documented the incident and issued two updates during the event describing the investigation and eventual restoration.

Shopify experienced a brief PayPal Express activation issue as a third-party payment gateway. Activation messages for PayPal Express could appear as errors, though payments continued to process, indicating the issue was PayPal-related and tied to the PayPal Express integration. The outage began on Jul 29, 2025 12:14 AM UTC and was resolved by Jul 29, 2025 1:04 AM UTC, lasting about 50 minutes. The Shopify status page logged two updates and noted the Third party services component moved from up to warn and back to up during the incident.