Shopify Outage History

Shopify reported a brief disruption in the Checkout flow affecting Finnish buyers, who could not select payment methods at the final step of checkout. The issue appeared to be limited to the Checkout component and lasted about 20 minutes, from Sep 12, 2025 12:04 AM UTC to Sep 12, 2025 12:24 AM UTC. The problem did not indicate broader service impact beyond Checkout for Finnish customers. The Shopify Status Page posted two updates during the incident, first noting that the issue had been identified and a fix was in progress, and then that the service had returned to normal.

Shopify experienced an outage affecting Admin login for a portion of merchants. The incident began on Sep 8, 2025 10:54 AM UTC when Shopify announced investigations into reports of users having trouble logging in to the admin. The Admin component showed degraded status during the incident, preventing login to the Shopify admin while stores and storefronts generally remained accessible. The outage lasted until Sep 8, 2025 7:04 PM UTC, lasting about 8 hours and 10 minutes. Shopify issued two status updates during the incident, outlining progress and eventual recovery. By the time the incident was resolved, the Admin login path had returned to normal and the status page showed the Admin component as up. A large volume of user reports indicated widespread login issues across multiple regions, underscoring the impact on merchant operations during the window.

The Shopify status page reported a brief disruption to payment processing within the Checkout component, affecting customers attempting to complete purchases using multiple payment methods. The incident began at 3:19 PM UTC and was resolved by 3:29 PM UTC, lasting roughly 10 minutes. Shopify issued two status updates during the incident: an initial investigation and a subsequent resolution as the service returned to normal. The impact was confined to checkout payments and did not indicate broader issues with other Shopify services.

Shopify experienced a brief degradation in the Admin login flow that prevented merchants from signing in. Merchants reported that the 'Continue with email' button was disabled, blocking login on both mobile and desktop. The incident began at Aug 29, 2025 3:49 PM UTC when the Admin component was marked as degraded, with initial user reports appearing around 3:30 PM UTC and continuing through 3:45 PM UTC. The outage lasted roughly 20 minutes.

Shopify experienced a brief disruption to checkout functionality when checkout URLs provided by the GraphQL API started returning 404 errors, impacting the Buy Now flow for some stores. The issue was identified at 4:54 PM UTC and a fix was implemented, with full recovery by 5:09 PM UTC. The outage lasted about 15 minutes, and Shopify issued three status updates during the incident. User reports were limited, indicating only a small portion of stores were affected. The problem affected the Checkout component.

An incident affected buyers and merchants in Brazil who could not access Shopify storefronts. Page loads were failing and interactions such as checkout could be unreliable, with domain A records resolving to IP 23.227.38.65. The issue impacted two components, Checkout and Storefront, and appeared to be regional to Brazil based on status updates and user reports. The outage began at Aug 21, 2025 1:29 AM UTC and lasted until Aug 21, 2025 3:04 PM UTC, lasting roughly 13 hours and 35 minutes before recovery. Shopify posted two status updates during the incident, first indicating an investigation and later confirming restoration of the affected components.

The Shopify Admin theme editor experienced permission errors that prevented editing theme sections for a subset of stores. Users reported not authorized errors when attempting to edit themes. The issue affected the Admin component and lasted about 35 minutes, from 1:49 AM UTC to 2:24 AM UTC.

Shopify communicated via their status page, noting that the theme editor was returning a permission error for some stores and that they were investigating. The incident was addressed with a return to normal status around 2:24 AM UTC after two official updates were posted. Reports from multiple locations indicated a broad impact on theme editing, with users in the United States and Peru reporting issues.

Shopify storefronts were briefly inaccessible, impacting merchants and customers trying to access online stores. The outage began at Aug 7, 2025 9:49 PM UTC and was resolved by Aug 7, 2025 10:34 PM UTC, lasting roughly 45 minutes. During the incident, storefronts loaded with errors or did not load at all, disrupting shopping and store management.

Shopify experienced a brief storefront access issue affecting a subset of merchants and customers. The Storefront component was listed as degraded and the team began investigating at Aug 7, 2025 9:24 PM UTC; the issue was resolved by Aug 7, 2025 9:34 PM UTC after about 10 minutes of impact. A single user reported symptoms around 9:15 PM UTC. Shopify issued two status updates during the incident, outlining the investigation and restoration. The disruption was limited to storefront access with no broader Shopify services disrupted.

Shopify experienced intermittent issues affecting buyers attempting to sign in via the Sign in with Shop option in Checkout. The disruption was linked to an SMS provider outage and impacted the checkout experience for a subset of users.

The incident began at 7:24 AM UTC and was resolved by 10:09 AM UTC, lasting about 2 hours and 45 minutes. Shopify issued 2 status updates during the incident as the SMS provider recovered, and the Checkout component returned to normal after service stabilization. User reports were limited, suggesting a small-scale impact.