Shopify Outage History

Shopify Admin access was disrupted beginning at 2:15 PM UTC, with users reporting an inability to log into and connect to the Shopify Admin. The interruption appeared to be global, affecting store owners and staff across multiple regions including North America and Europe, as shown by reports from cities in the United States, Canada, Italy, Kosovo, and France. The incident lasted approximately 19 minutes, with access restored by 2:34 PM UTC.

StatusGator documented an Early Warning Signal at Jul 28, 2025 2:15 PM UTC based on user reports, indicating issues appeared in the community prior to any official Shopify status updates. Shopify did not publish public status updates during the event on their status page, leaving users to rely on incident notices from third-party monitors.

The Shopify Help Center support channel was briefly unavailable for some merchants. The incident began at 5:14 PM UTC when the Help Center transitioned to a degraded state and ended at 5:59 PM UTC, lasting about 45 minutes. There was at least one user report around 5:00 PM UTC during the outage, indicating customer-reported impact prior to the official acknowledgment.

Shopify’s status page indicated an ongoing investigation into the Help Center access issue, with the Support channel temporarily affected. The Help Center returned to normal by 5:59 PM UTC, restoring access for merchants and returning the Support component to its usual state.

Shopify merchants experienced degraded performance across admin and storefront interfaces starting in the late afternoon UTC. Users reported admin pages loading slowly, storefront pages taking minutes to load, and checkout issues including shipping unavailability for some addresses. CDN-hosted assets occasionally returned 502 errors, and login redirects were observed. This activity indicated a broad impact on merchant workflows and customer storefronts.

The incident lasted about 1 hour and 27 minutes, from 5:46 PM UTC to 7:13 PM UTC. StatusGator detected the issue at Jul 22, 2025 5:46 PM UTC ahead of Shopify acknowledging, but Shopify did not publish any official status updates during the incident.

Shopify Payments experienced an outage that prevented payments from being processed for some stores, with Shop Pay Instalments temporarily disabled and Checkout operations impacted. The incident began at 9:34 AM UTC and lasted until 3:24 PM UTC (roughly 5 hours and 50 minutes), affecting checkout workflows for affected merchants.

Shopify documented the issue on its status page as an investigation with the Checkout component affected. The company issued 2 status updates during the incident to inform users of ongoing efforts to restore service, and payment processing returned to normal after the outage.

The outage began at 3:39 PM UTC with Checkout and Point of Sale reporting errors, preventing customers from completing checkouts and processing payments. Merchants reported orders not appearing, payments declined, and POS transactions not registering across devices and surfaces. A follow-up update at 3:54 PM UTC indicated Admin and Storefront were also affected, expanding the impact to four components: Checkout, Point of Sale, Admin, and Storefront. The incident included three official status updates and lasted about 2 hours and 45 minutes, ending by 6:24 PM UTC. Reports from North America and Europe suggested broad merchant disruption during the outage. All components were restored by the time of final update.

Shopify reported that some merchants were served unexpected API versions, potentially affecting apps, integrations, and admin experiences. The issue impacted the API & Mobile component and led to degraded functionality across merchant-facing features. User reports surged during the incident window, signaling broad impact across multiple regions and devices. The outage began on 7:09 PM UTC and was resolved by 1:14 AM UTC.

During the incident, Shopify published two official updates outlining investigation and remediation efforts. The API & Mobile component was returned to normal by the end of the incident, marking the start of a full recovery period and the return of services to normal operation.

Shopify reported a degraded checkout experience for Japanese stores eligible for Bot Protection due to an issue with the hCaptcha Draw a box challenge not responding to user interaction. Buyers could not interact with the challenge in the normal window, potentially delaying or preventing purchases. As a workaround, the alternative hCaptcha challenge (Select the correct image from a set) functioned as expected.

The incident began at 10:29 AM UTC and was resolved by 11:59 AM UTC, lasting approximately 1 hour and 30 minutes. Shopify communicated updates indicating an investigation and later confirmed the issue was resolved, with the Checkout component returning to normal operation. The impact was isolated to the Checkout flow for affected stores and did not indicate wider service disruption.

Shopify reported a brief outage affecting Live Support connectivity for some users. The incident began at Jul 14, 2025 5:14 PM UTC when the Support component transitioned from up to down, causing some customers to be unable to connect to Live Support. The status message noted the root cause as an ongoing issue with Twilio, per Twilio's status page: https://status.twilio.com/.

The problem was resolved about two hours later, with the Support component returning to the up state by Jul 14, 2025 7:14 PM UTC. Shopify issued two official status updates during the incident, and reports suggested isolated connectivity issues rather than a platform-wide outage.

Shopify experienced a short incident affecting publishing and storefront previews. Merchants attempting to publish changes or view previews reported publishing errors and pages loading in a loop. The issue appeared platform-wide with reports from multiple regions, including New York, London, and Houston. The outage began at 1:10 PM UTC and was resolved by 1:31 PM UTC, lasting about 21 minutes. StatusGator detected the issue at Jul 11, 2025 1:10 PM UTC ahead of any official acknowledgment; Shopify did not publish status updates during the incident.

Shopify experienced a brief degradation in the Admin Plan management area, impacting merchants attempting to change subscription plans. The Subscribe button could display a continuous loading indicator, preventing successful plan changes. The outage began at Jul 5, 2025 2:29 PM UTC and was resolved by Jul 5, 2025 4:24 PM UTC. Shopify issued two status updates during the incident as they investigated and then resolved the issue.