Shopify Outage History

The outage began on 3:49 AM UTC with intermittent errors in the US Central region, impacting storefronts, checkout flows, and admin access due to Google Cloud network connectivity problems. This partial outage touched multiple Shopify components including Storefront, Reports & Dashboards, Admin, Checkout, and API & Mobile, resulting in disrupted merchant operations and customer storefront experiences.

A follow-up update at Aug 6, 2025 5:29 AM UTC noted intermittent issues with the Sign in with Shop flow caused by an OTP SMS provider outage. The provider issued three official status updates during the incident, and by 7:04 AM UTC all affected components had returned to normal. The outage lasted approximately 3 hours and 15 minutes.

Some Shopify merchants experienced blank pages when accessing the Online Store area in the Shopify Admin, including editors for themes and theme code. Pages failed to load fully, impacting the ability to manage and customize stores. The incident began at 4:19 PM UTC and lasted about 1 hour and 30 minutes, with normal operation restored by 5:49 PM UTC. The issue appeared limited to the Admin interface and did not indicate a broader platform outage.

An outage impacted Shopify merchants as PayPal payment processing errors prevented some transactions from being completed. PayPal's interruption affected PayPal-based payments and Shopify Checkout, with Shopify Payments in France also affected but recovering. The incident started at 1:19 PM UTC and was resolved by 3:29 PM UTC, lasting about 2 hours and 10 minutes. Shopify issued 3 status updates during the incident, describing the PayPal-related interruption and later signaling recovery for the two affected components: Third party services and Checkout. The disruption appeared regionally limited, with France explicitly named as affected in the status messages; user reports described checkout errors and PayPal error messages.

Shopify experienced a partial outage affecting the Partner Dashboard's public apps section, preventing some partners from loading or accessing their public partner apps. The issue began at 9:04 PM UTC and was resolved by 9:44 PM UTC, lasting about 40 minutes. The incident affected two components: Admin and API & Mobile, indicating disruptions in both the dashboard interface and underlying services.

Shopify's status page indicated an investigation and subsequent restoration, with two official updates issued during the incident. User reports were limited, suggesting the impact was localized to a subset of partners rather than a global outage.

Shopify Admin interface experienced a brief outage with some merchants seeing 500 loading errors when accessing the admin area. The outage began at Jul 29, 2025 8:14 PM UTC and was resolved by Jul 29, 2025 8:44 PM UTC, lasting about 30 minutes. The Admin component was affected and user reports showed rising activity as merchants attempted to login and load admin pages. The Shopify status page documented the incident and issued two updates during the event describing the investigation and eventual restoration.

Shopify experienced a brief PayPal Express activation issue as a third-party payment gateway. Activation messages for PayPal Express could appear as errors, though payments continued to process, indicating the issue was PayPal-related and tied to the PayPal Express integration. The outage began on Jul 29, 2025 12:14 AM UTC and was resolved by Jul 29, 2025 1:04 AM UTC, lasting about 50 minutes. The Shopify status page logged two updates and noted the Third party services component moved from up to warn and back to up during the incident.

Shopify Admin access was disrupted beginning at 2:15 PM UTC, with users reporting an inability to log into and connect to the Shopify Admin. The interruption appeared to be global, affecting store owners and staff across multiple regions including North America and Europe, as shown by reports from cities in the United States, Canada, Italy, Kosovo, and France. The incident lasted approximately 19 minutes, with access restored by 2:34 PM UTC.

StatusGator documented an Early Warning Signal at Jul 28, 2025 2:15 PM UTC based on user reports, indicating issues appeared in the community prior to any official Shopify status updates. Shopify did not publish public status updates during the event on their status page, leaving users to rely on incident notices from third-party monitors.

The Shopify Help Center support channel was briefly unavailable for some merchants. The incident began at 5:14 PM UTC when the Help Center transitioned to a degraded state and ended at 5:59 PM UTC, lasting about 45 minutes. There was at least one user report around 5:00 PM UTC during the outage, indicating customer-reported impact prior to the official acknowledgment.

Shopify’s status page indicated an ongoing investigation into the Help Center access issue, with the Support channel temporarily affected. The Help Center returned to normal by 5:59 PM UTC, restoring access for merchants and returning the Support component to its usual state.

Shopify merchants experienced degraded performance across admin and storefront interfaces starting in the late afternoon UTC. Users reported admin pages loading slowly, storefront pages taking minutes to load, and checkout issues including shipping unavailability for some addresses. CDN-hosted assets occasionally returned 502 errors, and login redirects were observed. This activity indicated a broad impact on merchant workflows and customer storefronts.

The incident lasted about 1 hour and 27 minutes, from 5:46 PM UTC to 7:13 PM UTC. StatusGator detected the issue at Jul 22, 2025 5:46 PM UTC ahead of Shopify acknowledging, but Shopify did not publish any official status updates during the incident.

Shopify Payments experienced an outage that prevented payments from being processed for some stores, with Shop Pay Instalments temporarily disabled and Checkout operations impacted. The incident began at 9:34 AM UTC and lasted until 3:24 PM UTC (roughly 5 hours and 50 minutes), affecting checkout workflows for affected merchants.

Shopify documented the issue on its status page as an investigation with the Checkout component affected. The company issued 2 status updates during the incident to inform users of ongoing efforts to restore service, and payment processing returned to normal after the outage.