Shopify Outage History

Shopify experienced a brief outage impacting access to the backend editor and theme admin. The issue lasted about 20 minutes, starting at 14:31 UTC and resolving by 14:51 UTC, during which users could not reach the editor or make theme changes. Reports from multiple regions indicate the problem affected store owners and developers attempting to access admin tooling.

Shopify merchants using apps that rely on managed pricing experienced an outage that manifested as 500 errors when accessing newly installed apps utilizing managed pricing. Some checkout flows also redirected to broken app links from certain US locations. The incident began at Jul 1, 2025 5:44 AM UTC and was resolved by Jul 1, 2025 8:19 AM UTC, lasting about 2 hours and 35 minutes, with user reports starting around 6:30 AM UTC.

Shop Pay was briefly unavailable, causing disruptions to the Checkout flow for Shopify customers. Transactions attempted with Shop Pay could fail or experience delays, effectively making the checkout experience unreliable for a short period.

The incident affected Shopify's Point of Sale service, with some iOS transactions failing to complete for merchants. The outage began at Jun 24, 2025 5:49 PM UTC and lasted about 3 hours and 5 minutes, with service restored by Jun 24, 2025 8:54 PM UTC. Users attempting to finalize sales on iOS devices experienced errors or stalled checkout during the window.

Shopify's status page documented the issue as an investigation and subsequently confirmed recovery. The provider issued 2 status updates during the incident, first noting the investigation and then confirming restoration of the Point of Sale service. Across the outage period, multiple user reports indicated merchant impact.

The Shopify Customizer and checkout functionality experienced a brief outage caused by server errors. Users reported issues such as server errors and inability to modify products or complete purchases, with activity observed from the United States and United Kingdom around 14:30–14:50 UTC. The disruption ended by 2:59 PM UTC, lasting about 18 minutes.

An outage affecting Shopify began at 6:29 PM UTC after a Google Cloud Platform issue. The incident impacted eight Shopify components, including API & Mobile, Admin, Checkout, Storefront, Oxygen, Reports and Dashboards, Third party services, and Support, with the initial signs showing API & Mobile degraded and Third party services down. Over the next hours, related services progressed through degraded or partial outages as Google Cloud Platform work continued. The outage lasted roughly 3 hours, and Shopify posted six updates during the incident to communicate impact and recovery progress.

Shopify experienced a service disruption affecting multiple components, including the Admin panel, Storefront product searches, Point of Sale, and the Shop App. Merchants may have encountered errors accessing the Shopify admin, issues with searching products on storefronts, degraded POS customer and order search functionality, and some storefront shoppers unable to add items to their cart. The primary impact window spanned from 11:03 PM UTC to 12:38 AM UTC, lasting about 1 hour 35 minutes, after an initial status change to outage at Jun 6, 2025 5:59 PM UTC. A follow-up update indicated recovery for several components as the incident progressed.

Shopify experienced a platform-wide outage beginning on 11:39 PM UTC that impacted Admin, Checkout, Storefront, POS, and the Shop App. Merchants reported admin access issues, checkout failures, and 500 errors loading orders or admin pages, with global reports from regions including North America, Europe, and Australia. The outage lasted about 1 hour and 40 minutes and was resolved by 1:19 AM UTC.

Shopify Payments checkout issues in France briefly affected a limited set of merchants, causing failed transactions at checkout. The Incident involved the Checkout component and resulted in a partial disruption of the checkout experience. The outage began at 8:54 PM UTC and was resolved by 10:59 PM UTC, lasting about 2 hours and 5 minutes. Shopify posted two status updates during the incident, noting that mitigation with third-party vendors was underway and that checkout errors were being addressed before the component returned to normal.

Shopify Point of Sale experienced a temporary outage that disrupted order processing and payment handling for some stores. The incident began at Jun 3, 2025 2:59 PM UTC and was resolved by Jun 3, 2025 3:44 PM UTC, lasting about 45 minutes. During this window, some POS transactions could fail or not complete as expected, affecting checkout flows for affected stores.

Shopify communicated about the incident via its status updates, noting the Point of Sale component went down and later returned to normal. The provider issued two updates during the incident and restored standard operation after the fix.