Shopify Outage History

The outage began at 3:39 PM UTC with Checkout and Point of Sale reporting errors, preventing customers from completing checkouts and processing payments. Merchants reported orders not appearing, payments declined, and POS transactions not registering across devices and surfaces. A follow-up update at 3:54 PM UTC indicated Admin and Storefront were also affected, expanding the impact to four components: Checkout, Point of Sale, Admin, and Storefront. The incident included three official status updates and lasted about 2 hours and 45 minutes, ending by 6:24 PM UTC. Reports from North America and Europe suggested broad merchant disruption during the outage. All components were restored by the time of final update.

Shopify reported that some merchants were served unexpected API versions, potentially affecting apps, integrations, and admin experiences. The issue impacted the API & Mobile component and led to degraded functionality across merchant-facing features. User reports surged during the incident window, signaling broad impact across multiple regions and devices. The outage began on 7:09 PM UTC and was resolved by 1:14 AM UTC.

During the incident, Shopify published two official updates outlining investigation and remediation efforts. The API & Mobile component was returned to normal by the end of the incident, marking the start of a full recovery period and the return of services to normal operation.

Shopify reported a degraded checkout experience for Japanese stores eligible for Bot Protection due to an issue with the hCaptcha Draw a box challenge not responding to user interaction. Buyers could not interact with the challenge in the normal window, potentially delaying or preventing purchases. As a workaround, the alternative hCaptcha challenge (Select the correct image from a set) functioned as expected.

The incident began at 10:29 AM UTC and was resolved by 11:59 AM UTC, lasting approximately 1 hour and 30 minutes. Shopify communicated updates indicating an investigation and later confirmed the issue was resolved, with the Checkout component returning to normal operation. The impact was isolated to the Checkout flow for affected stores and did not indicate wider service disruption.

Shopify reported a brief outage affecting Live Support connectivity for some users. The incident began at Jul 14, 2025 5:14 PM UTC when the Support component transitioned from up to down, causing some customers to be unable to connect to Live Support. The status message noted the root cause as an ongoing issue with Twilio, per Twilio's status page: https://status.twilio.com/.

The problem was resolved about two hours later, with the Support component returning to the up state by Jul 14, 2025 7:14 PM UTC. Shopify issued two official status updates during the incident, and reports suggested isolated connectivity issues rather than a platform-wide outage.

Shopify experienced a short incident affecting publishing and storefront previews. Merchants attempting to publish changes or view previews reported publishing errors and pages loading in a loop. The issue appeared platform-wide with reports from multiple regions, including New York, London, and Houston. The outage began at 1:10 PM UTC and was resolved by 1:31 PM UTC, lasting about 21 minutes. StatusGator detected the issue at Jul 11, 2025 1:10 PM UTC ahead of any official acknowledgment; Shopify did not publish status updates during the incident.

Shopify experienced a brief degradation in the Admin Plan management area, impacting merchants attempting to change subscription plans. The Subscribe button could display a continuous loading indicator, preventing successful plan changes. The outage began at Jul 5, 2025 2:29 PM UTC and was resolved by Jul 5, 2025 4:24 PM UTC. Shopify issued two status updates during the incident as they investigated and then resolved the issue.

Shopify experienced a brief outage impacting access to the backend editor and theme admin. The issue lasted about 20 minutes, starting at 14:31 UTC and resolving by 14:51 UTC, during which users could not reach the editor or make theme changes. Reports from multiple regions indicate the problem affected store owners and developers attempting to access admin tooling.

Shopify merchants using apps that rely on managed pricing experienced an outage that manifested as 500 errors when accessing newly installed apps utilizing managed pricing. Some checkout flows also redirected to broken app links from certain US locations. The incident began at Jul 1, 2025 5:44 AM UTC and was resolved by Jul 1, 2025 8:19 AM UTC, lasting about 2 hours and 35 minutes, with user reports starting around 6:30 AM UTC.

Shop Pay was briefly unavailable, causing disruptions to the Checkout flow for Shopify customers. Transactions attempted with Shop Pay could fail or experience delays, effectively making the checkout experience unreliable for a short period.

The incident affected Shopify's Point of Sale service, with some iOS transactions failing to complete for merchants. The outage began at Jun 24, 2025 5:49 PM UTC and lasted about 3 hours and 5 minutes, with service restored by Jun 24, 2025 8:54 PM UTC. Users attempting to finalize sales on iOS devices experienced errors or stalled checkout during the window.

Shopify's status page documented the issue as an investigation and subsequently confirmed recovery. The provider issued 2 status updates during the incident, first noting the investigation and then confirming restoration of the Point of Sale service. Across the outage period, multiple user reports indicated merchant impact.