Square Outage History

Square experienced partial degradation of its customer support channels, affecting 16 regional Phone Support and Messaging Support components. The issue began at Oct 20, 2025 2:31 PM UTC and impacted users trying to contact Square support in Australia, Canada, France, Ireland, Japan, Spain, the United Kingdom, and the United States, potentially causing longer wait times or unreachable support. The incident was resolved later the same day after the affected components were restored to normal operation.

The provider issued 2 status updates during the incident, and the outage lasted approximately 5 hours and 50 minutes, from the initial degradation at Oct 20, 2025 2:31 PM UTC to full restoration at Oct 20, 2025 8:21 PM UTC.

From Oct 20, 2025 7:51 AM UTC to Oct 20, 2025 9:58 AM UTC, Square experienced broad degradation affecting Payment Acceptance and multiple support channels across eight regions, including the United States, Canada, Australia, France, Ireland, Spain, the United Kingdom, and Japan. The outage impacted 26 components across Payment Acceptance, Messaging Support, Phone Support, and Square Messages, hampering transactions and customer assistance. The provider issued three status updates during the incident, and the outage lasted about 2 hours and 7 minutes before services returned to normal. The incident also showed widespread activity across regional channels, with payments and support tools degraded until full restoration.

During the incident, user reports indicated widespread impact across multiple regions and channels, with payments and support tools intermittently unavailable or degraded. Recovery began as updates progressed, and all affected components returned to normal by the time the status changed back to up.

Square experienced payment processing errors that prevented card and cash transactions from being completed, impacting merchants across the United Kingdom and Ireland. Users reported being unable to take payments and receiving errors during the incident. The issue began at 7:15 AM UTC and was resolved by 7:41 AM UTC, lasting about 26 minutes. StatusGator detected an Early Warning Signal for this event starting at 7:15 AM UTC ahead of Square's public acknowledgment.

Square did not publish status updates on their status page during the incident. The issue appeared to be limited to payment processing rather than a full service outage, with reports from multiple locations across the United Kingdom and Ireland indicating customers could not complete card payments or cash transactions.

Eight regional Messaging Support components across Square experienced a brief degradation starting at 8:41 AM UTC and resolved by 12:36 PM UTC, lasting about 3 hours and 55 minutes. Affected regions included Ireland, United States, United Kingdom, France, Spain, Australia, Canada, and Japan. Users may have encountered delays or intermittent messaging-related features during this period. The provider issued two status updates during the incident, first noting degraded performance and later confirming restoration.

Square's United States Payment Acceptance experienced a brief degradation, with payment processing intermittently impacted for about 15 minutes. The incident began at Oct 14, 2025 8:06 PM UTC and was resolved by Oct 14, 2025 8:21 PM UTC, lasting roughly 15 minutes. The status page listed the United States Payment Acceptance component as degraded during this window, and Square issued 2 official status updates before returning to normal. The impact was localized to the United States region, with users in that area potentially noticing delays or temporary failures when processing payments.

From Oct 8, 2025 2:01 PM UTC to Oct 8, 2025 2:36 PM UTC, Square Point of Sale experienced degraded performance across eight regions: Australia, Canada, France, Japan, Spain, United Kingdom, United States, and Ireland. Users likely faced intermittent payment processing issues and transaction flow disruptions during this window. The outage lasted roughly 35 minutes before services returned to normal across the affected regions.

Square's Australia Transfers service experienced a brief degradation. The Australia region's Transfers component transitioned from normal operation to a degraded state at 5:36 AM UTC and was restored to full operation by 7:36 AM UTC, lasting about two hours. The incident was limited to the Australia region and could have caused delays for users initiating transfers during the window. Square's status page recorded the issue with two updates as the service returned to normal.

Square reported a brief degradation in Payment Acceptance across eight regional components (Japan, Spain, Australia, Canada, France, United Kingdom, Ireland, and the United States). The incident began at Oct 2, 2025 6:16 PM UTC with Japan listed as degraded and expanded to additional regions by Oct 2, 2025 6:21 PM UTC before being resolved by Oct 2, 2025 6:26 PM UTC. Users may have experienced payment processing delays or failures during this window.

The status page shows three updates during the incident, documenting the progression from degraded acceptance to full restoration across the affected regions.

The Square US Dashboard and Square Messages experienced a brief degraded performance affecting users in the United States. The incident began at 3:51 PM UTC and was resolved by 4:01 PM UTC, lasting about 10 minutes. The provider listed two affected components and issued 2 status updates during the event before services returned to normal.

Square's Australia Transfers component experienced a brief degraded state, with the status moving from up to warn before recovery. The incident began at 12:26 AM UTC and ended at 1:31 AM UTC, lasting about 1 hour and 5 minutes. The issue was limited to the Australia region and impacted transfers in that locale. Square published two status updates during the incident describing the degraded condition and the subsequent restoration of service.