Square Outage History

Square Online experienced a brief degradation across eight regions (Australia, Canada, France, Ireland, Japan, Spain, United Kingdom, United States), affecting storefront performance and access for merchants. The incident began at Jun 9, 2025 5:41 PM UTC and was resolved by Jun 9, 2025 5:46 PM UTC, lasting roughly 5 minutes. The provider issued two status updates during the event describing the degraded experience and the subsequent restoration, with no explicit root cause disclosed in the updates. The service returned to normal after the brief outage.

The Square platform in the United States experienced a brief degraded performance affecting three services: Point of Sale (POS), Square for Restaurants, and the Kitchen Display System (KDS). The incident began at 9:02 PM UTC and was resolved by 9:36 PM UTC, lasting approximately 34 minutes. Some users reported checkout issues, including a payment that did not go through in Sturgeon Bay, Wisconsin (ZIP 53963).

During the incident, Square issued four status updates detailing the affected components and the progression toward restoration. The issues appeared confined to the United States, with services returning to normal after the updates.

Square Online storefronts in France, Japan, the United Kingdom, the United States, Australia, Canada, Spain, and Ireland experienced a brief degradation starting at 7:51 PM UTC and returning to normal at 10:46 PM UTC UTC. Users could have faced difficulties accessing storefronts and processing transactions during the incident, which lasted about 2 hours and 55 minutes. The issue affected multiple regions, indicating a geographically distributed impact rather than a global outage.

An outage affected Square's card payment processing, causing debit and credit transactions to fail across multiple regions. Merchants reported that card payments could not be completed at terminals or via Square apps and wallets, with some unable to authorize transactions. The disruption impacted in-person and online card payments and persisted from 4:05 PM UTC to 4:55 PM UTC. User reports surged during the event, with activity concentrated in North America and portions of Europe.

StatusGator logged an Early Warning Signal beginning at 4:05 PM UTC, indicating reports were received before any official acknowledgment. The outage was resolved by 4:55 PM UTC and appeared to be widespread across the United States, Canada, and the United Kingdom, reflecting cross-regional impact on Square's payment processing ecosystem.

Square experienced a degradation in payment acceptance across eight regional components (United States, Canada, United Kingdom, France, Ireland, Japan, Spain, and Australia), with customers reporting debit and card payments being declined during the incident. The issue affected both in-person and online payment flows, causing merchants to see failed transactions for a substantial period. The outage began at May 17, 2025 3:21 PM UTC and lasted about 1 hour 40 minutes, with service returning to normal by May 17, 2025 5:01 PM UTC.

An incident impacted multiple Square products, including Square Online, Square for Restaurants, and Point of Sale, across North America, Europe, and Asia-Pacific. Users reported connectivity issues and degraded checkout experiences as the issue began at 12:41 AM UTC with United States and Canada Square Online entering a degraded state, followed by broader regional impact by 12:46 AM UTC affecting additional regions and products. In total, many components across 12+ regions were affected, hindering transactions and order updates for a period of time.

Square issued several status updates during the incident, describing the degraded performance and ongoing recovery efforts. Recovery began around 9:46 AM UTC for US POS, Square Online, and Square for Restaurants, with remaining regions returning to normal by 9:51 AM UTC. The outage lasted roughly 9 hours and 10 minutes, after which services largely returned to normal operation.

Square's United States Dashboard experienced a brief degraded performance starting at May 13, 2025 7:36 PM UTC and was fully restored by May 13, 2025 8:01 PM UTC, lasting about 25 minutes. The incident affected the US Dashboard component, with users likely seeing slower UI or intermittent access during the outage. The Square status page documented two updates during the event, first noting the degraded state and later confirming restoration. The issue appeared isolated to the US Dashboard and did not indicate a broader impact on other Square services.

Square's United States Payment Acceptance briefly experienced degraded performance. The status page shows the component moving from up to warning at 10:51 PM UTC and returning to up at 11:06 PM UTC, for a total duration of about 15 minutes. This was a localized incident with transient impact to payment processing in the United States, after which services returned to normal with subsequent updates.

The Square Online storefront experienced a brief degradation affecting customers across eight regions: Canada, Japan, United States, United Kingdom, Australia, France, Ireland, and Spain. The incident began at 9:26 PM UTC and was resolved by 10:07 PM UTC, lasting about 41 minutes. During the event, the Square Online status page listed a degraded service for the affected regions before returning to normal. The provider issued two status updates describing the degradation and the subsequent restoration.

Square experienced a brief degradation of Payment Acceptance across eight regions including United Kingdom, France, Japan, United States, Australia, Canada, Ireland, and Spain. The outage began at 3:12 AM UTC and disrupted payment processing for a subset of transactions during the incident.

According to Square's status updates, the incident progressed with three official updates: the initial warning at 3:12 AM UTC, a follow-up at 3:26 AM UTC, and full recovery by 3:31 AM UTC. The outage lasted about 19 minutes, with all affected regions returning to normal by 3:31 AM UTC.