Square Outage History

Square experienced a brief degradation of Payment Acceptance across eight regions including United Kingdom, France, Japan, United States, Australia, Canada, Ireland, and Spain. The outage began at 3:12 AM UTC and disrupted payment processing for a subset of transactions during the incident.

According to Square's status updates, the incident progressed with three official updates: the initial warning at 3:12 AM UTC, a follow-up at 3:26 AM UTC, and full recovery by 3:31 AM UTC. The outage lasted about 19 minutes, with all affected regions returning to normal by 3:31 AM UTC.

Square transfers across United States, Australia, and Canada experienced a brief degradation, with merchants reporting payment processing delays and weekend deposits not appearing in bank accounts. The issue began at 8:46 AM UTC and was resolved by 8:16 PM UTC, lasting roughly 11 hours and 30 minutes. Customers described difficulty accessing funds and delays in deposits during the affected period.

The incident began with degraded Square Transfers in Australia on Apr 24, 2025 6:56 AM UTC, marking a regional impact that expanded over the next day to include Square Card in the United States and Canada. By 8:01 PM UTC and 8:11 PM UTC respectively, card payments and transfer processing in those regions were affected, with Card services remaining degraded before being restored by 8:42 PM UTC. On 4:36 AM UTC additional transfer components in the United States and Canada entered a degraded state, before transfers in Australia, the United States, and Canada were back to normal by 8:41 AM UTC. The overall window spanned roughly four days.

Square Marketing components across seven regions experienced a brief degraded state lasting approximately 1 hour and 20 minutes, beginning at 12:26 AM UTC and ending at 1:46 AM UTC. Regions affected included United States, United Kingdom, Australia, Canada, France, Ireland, and Spain, potentially causing slower access to marketing pages and related content for users.

Two official status updates were issued during the incident. The issue was isolated to Marketing components and did not indicate a broader impact on Square services.

Square's United States Payroll service briefly entered a degraded state starting at 10:41 PM UTC and was fully restored by 10:56 PM UTC. The incident caused a short period of reduced reliability for payroll processing in the United States, with no confirmed customer impact beyond the temporary degradation. The provider posted two status updates documenting the issue and the quick recovery.

Square experienced a multi-region degradation beginning at Apr 17, 2025 5:31 AM UTC when Australia transfers entered a degraded state, followed by widespread issues affecting Point of Sale and related services across the United States, United Kingdom, Canada, Ireland, France, Spain, Japan, and Australia. Users reported being unable to open the app, login problems, and payments failing to process or reconcile. The initial degraded period lasted until Apr 19, 2025 1:36 AM UTC when most components recovered to normal.

A second wave affected Marketing and additional services in several regions starting at Apr 21, 2025 8:21 PM UTC and continuing through Apr 22, 2025 4:47 PM UTC, with a mix of up and degraded statuses for elements including Square Card, Square Messages, Developer Payments, and Marketing. By Apr 22, 2025 4:47 PM UTC, Marketing across major regions had recovered and most core payments and POS services were available again.

The Square Online service experienced a brief degradation affecting storefronts in multiple regions. The incident began at Apr 4, 2025 7:21 PM UTC and lasted until Apr 4, 2025 10:27 PM UTC, for an approximate duration of 3 hours. Regions impacted included France, Japan, Ireland, Canada, the United Kingdom, Spain, the United States, and Australia, with experiences likely including slower page loads, intermittent checkout issues, or other degraded storefront functionality. The incident was logged on Square's status page as a transition from up to warn and back to up as services were restored.

The provider issued 2 status updates documenting the degradation and subsequent recovery.

An outage-like degradation began on Apr 2, 2025 2:06 AM UTC affecting Square Point of Sale across eight regions (US, UK, Ireland, France, Spain, Japan, Australia, and Canada). Users reported issues taking card payments, terminal errors, and problems accessing the Square Dashboard and terminals. Invoices and Payment Links also degraded later in the day, expanding the impact to those product areas and leading to intermittent payment processing delays and sign-in issues.

Over the next two days, the provider issued multiple status updates as POS, Invoices, and Payment Links fluctuated between degraded and normal. By Apr 4, 2025 2:52 AM UTC the Point of Sale components were back to normal, with Invoices and Payment Links largely recovered as well. The incident affected users across multiple regions including North America, Europe, Asia-Pacific, and the United Kingdom, evidenced by reports of failed payments, dashboard errors, and sign-in problems.

Square's Payment Acceptance services experienced a regional outage that prevented card payments from processing in several regions. Users in the United States, United Kingdom, Ireland, Australia, Canada, France, Japan, and Spain reported payments failing or taking long to process, with some transactions remaining pending or not appearing at all. The outage began around 3:30 PM UTC and lasted about 1 hour and 26 minutes, with most regions returning to normal by 4:56 PM UTC. The incident generated a notable spike in user reports across multiple geographies as the issue progressed.

Square Online experienced a brief degradation affecting merchants across eight regions (United States, Australia, Canada, France, Ireland, Spain, United Kingdom, and Japan). The outage began at 3:41 PM UTC and was resolved by 4:11 PM UTC, lasting about 30 minutes. The Square status page listed the impact as degraded and issued three updates during the incident before services returned to normal.