Square Outage History

Square reported a brief degradation in its Australia-based phone support, potentially affecting customers seeking phone assistance. The issue began at 2:01 AM UTC when the Australia Phone Support component transitioned to a degraded state and was resolved by 3:21 AM UTC, for a total duration of about 1 hour and 20 minutes. The status page published two updates during the incident, and the impact was limited to the Australia Phone Support component and did not indicate broader service disruption.

Square Transfers experienced degradation across eight regions (United States, Ireland, Japan, Australia, France, Spain, United Kingdom, and Canada), leading to payments not processing and balances not updating in affected accounts. Square Card also showed degraded performance in the United States and Canada. Users reported slow transactions, missing balance updates, and payments not appearing in their accounts, indicating a multi-region disruption affecting transfers and card operations.

The incident began at 5:45 PM UTC and was resolved by 12:26 AM UTC, lasting about 6 hours and 41 minutes. The provider issued five status updates during the incident, describing ongoing degradation and eventual restoration. By the end of the incident, transfers and card transactions were restored in all listed regions (Transfers in US, IE, JP, AU, FR, ES, UK, CA; Square Card in US and CA).

The outage began at 5:56 PM UTC and ended at 6:16 PM UTC, lasting about 20 minutes. The United States Transfers component experienced degraded performance during this window, with some users unable to access transactions needed for deposits, while others could still accept payments but faced deposit-related delays.

The provider issued 2 status updates during the incident. A small number of user reports from locations including Houston, TX; Oklahoma; and Tennessee described issues with deposits or accessing transactions, indicating the issue was localized to the US transfers flow.

On Mar 14, 2025 3:56 PM UTC, Square flagged a period of degraded performance affecting multiple services across regions, including Marketing, Payment Acceptance, Seller Community, and Transfers. The impact was broad but not a full outage, with users possibly experiencing slower operations or intermittent access. The degradation persisted for about 25 minutes, with partial recovery beginning by 4:16 PM UTC and most components back to up by Mar 14, 2025 4:21 PM UTC. The incident prompted three official status updates from Square during the window.

Square experienced a brief degradation affecting three components: UK Marketing, US Marketing, and US Square Card. Users in the United Kingdom and United States likely saw slower marketing pages and intermittent issues with Square Card features during the incident. The outage began at 1:47 PM UTC and was resolved by 1:56 PM UTC, lasting approximately 9 minutes. Square issued two status updates during the incident, and the affected components returned to normal after the resolution. This disruption was localized to the UK and US regions (Marketing pages and US Square Card).

Square experienced a brief degradation in the Japan Payment Acceptance component, potentially affecting payment processing for users in Japan. The issue began at 5:46 PM UTC when the component moved to a degraded state and was resolved by 6:11 PM UTC, lasting about 25 minutes. The incident was localized to the Japan region and involved the Payment Acceptance component, with the status returning to normal after two updates.

Square's Payment Acceptance service experienced regional degradation beginning at 7:46 AM UTC across eight regional endpoints: United States, Canada, France, Spain, Australia, Ireland, United Kingdom, and Japan. Users attempting card payments or completing checkout may have faced intermittent failures or delays as the systems processed transactions. The incident affected multiple regional payment endpoints and likely disrupted checkout experiences for merchants and customers in those markets.

The issue progressed with a series of status updates on Square's status page and all regions returned to normal by 9:56 AM UTC. The provider issued 5 status updates during the incident.

Square experienced a global degradation affecting Kitchen Display System (KDS), Point of Sale (POS), and related Square products across multiple regions, including the United States, United Kingdom, Ireland, Japan, Canada, France, Spain, and Australia. The outage disrupted checkout workflows and order management in restaurants and retail environments as displays, terminals, and associated components intermittently failed or performed poorly. The incident began at Mar 5, 2025 5:16 PM UTC with United States KDS entering a degraded state and expanded to additional regions by Mar 5, 2025 5:21 PM UTC.

Square Public Web in the United States experienced a brief degradation lasting about 45 minutes. The issue began at 5:01 PM UTC and was resolved by 5:46 PM UTC. The incident was localized to US users and was addressed after Square's status page transitioned from a degraded state back to normal following the brief disruption.

Square's Japan Payment Acceptance experienced a brief degraded performance starting at Mar 1, 2025 4:27 AM UTC and was fully restored by Mar 1, 2025 8:51 AM UTC. The issue affected payment processing in Japan for a few hours, with the component shown as degraded before returning to normal. The incident lasted roughly 4 hours and 24 minutes, and the status page reflected a quick recovery after investigation.