Square Outage History

StatusGator detected a widespread Square issue starting around Feb 26, 2025 8:24 PM UTC, with official acknowledgment beginning at Feb 26, 2025 8:36 PM UTC. The outage affected payment acceptance and related services across many regions, including the United States, Canada, United Kingdom, Europe, Australia and parts of Asia. Merchants reported that payments could not be processed, POS devices and online checkout were unreliable, and dashboards and back-end tools showed degraded functionality. The incident lasted about 2 hours and 17 minutes, with connectivity gradually restoring by Feb 26, 2025 10:41 PM UTC. A sharp rise in user reports around the 21:00–22:00 UTC window indicated a broad impact on merchants during peak hours.

The Square platform experienced a brief degraded performance event affecting 18 components across Square Staff and Square for Restaurants in Ireland, United States, United Kingdom, Australia, France, Spain, Canada, and Japan. The incident began at Feb 26, 2025 6:41 PM UTC when the status page moved from up to a degraded state and was resolved by Feb 26, 2025 6:52 PM UTC as components returned to normal. The provider issued 2 status updates during the incident. There were no user reports observed during this period, and the outage lasted roughly 11 minutes before services fully recovered.

Square's Canada Payment Acceptance experienced a brief degradation impacting payment processing in Canada. The issue began at 3:46 AM UTC and was resolved by 4:26 AM UTC, lasting about 40 minutes. The incident was reflected on Square's status page with a degradation in the Canada Payment Acceptance component before service returned to normal.

During the incident, Square issued two official status updates to communicate the recovery progress and confirm the affected component. The geographic impact was limited to Canada, with only the Canada Payment Acceptance component affected.

Square's United States Point of Sale (POS) experienced a brief degradation starting on 2:41 AM UTC when the US POS component entered a degraded state. The issue persisted for about 23 hours and 20 minutes and was resolved on 2:01 AM UTC, with the POS returning to full operation. The incident was communicated via Square's status page as a temporary regional degradation affecting POS processing in the United States, and services returned to normal once the issue cleared.

Square experienced a brief degradation in the United States transfers service on 2025-02-22, affecting payment transfers. The United States Transfers component entered a degraded state at Feb 22, 2025 1:01 AM UTC and was restored at Feb 22, 2025 1:16 AM UTC, lasting approximately 15 minutes. User reports during the window included instances of payments being canceled, with a Tampa, Florida example around 1:04 AM UTC. The Square status page posted two updates during the incident to explain the degraded performance and recovery. The disruption appeared isolated to the United States region, with no indication of broader impact on other components.

Square's Dashboard in the United States, Australia, and Canada briefly degraded, potentially affecting access and response times for dashboard users. The outage began at 5:01 AM UTC when the regional Dashboard components transitioned to a degraded state and was resolved by 6:02 AM UTC, lasting about 1 hour and 1 minute. Square issued two status updates during the incident, and all dashboards returned to normal after the final update.

During the outage, users in the United States, Australia, and Canada would have seen slower responses or limited dashboard functionality; the issue was resolved once the dashboards returned to normal operation.

Square Online regions experienced brief degraded performance lasting about 25 minutes. Beginning at Feb 18, 2025 7:46 PM UTC and ending at Feb 18, 2025 8:11 PM UTC, eight regional storefronts in Australia, Canada, France, Ireland, Japan, Spain, United Kingdom, and United States faced slower storefronts and intermittent checkout issues during the window.

Square issued two status updates during the incident and confirmed restoration of services by Feb 18, 2025 8:11 PM UTC. The event was contained to Square Online across these regions with no broader impact to other Square services.

Square's Spain Transfers component experienced a brief degradation from 9:41 AM UTC to 8:01 PM UTC UTC, affecting transfer operations for users in Spain. The outage lasted about 10 hours and 20 minutes and appeared localized to the Spain transfers workflow; other regions and components did not show documented impact.

Status page updates show the Spain Transfers component moving from up to degraded and back to up. User observations were limited, with at least one report of offline status from Encinitas, California at 5:42 PM UTC, suggesting a small amount of activity outside Spain but not indicating a broader global outage.

The Square Dashboard experienced a brief degradation affecting access and performance across eight regions: Australia, Canada, France, Ireland, Japan, Spain, United States, and United Kingdom. The incident began at Jan 28, 2025 7:36 PM UTC and was resolved by Jan 28, 2025 7:46 PM UTC, lasting about 10 minutes. Square issued two status updates during the incident, noting the transition from a degraded state back to normal as dashboards returned to normal operation.

Square Online experienced a partial outage affecting dashboards and online ordering across eight regional services (Spain, United States, Ireland, Australia, Canada, France, Japan, and the United Kingdom). Users reported the dashboard not loading and errors on pages, with online ordering sometimes unavailable. StatusGator detected the issue at Jan 28, 2025 1:51 PM UTC via an Early Warning Signal, about 11 minutes before Square Online acknowledged it. The provider listed a degraded service starting at Jan 28, 2025 2:02 PM UTC, and the affected regions returned to normal at Jan 28, 2025 2:57 PM UTC after roughly 55 minutes of degraded performance.