Is ThousandEyes Customer Success Chat down?
Current ThousandEyes Customer Success Chat status is UP

We checked the official ThousandEyes Customer Success Chat Status Page 2 min. 15 sec. ago. Learn more
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Recent ThousandEyes Customer Success Chat Outages and Issues

Follow the recent outages and downtime for ThousandEyes Customer Success Chat in the table below.

Start Time

Type

Length

Message

Details

November 13, 2023 17:04 UTC

MAINT

about 3 hours

Maintenance in the US region backend services

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Start Time

November 13, 2023 17:04 UTC

Type MAINT
Affected Components

ThousandEyes Platform and API - Reports and Dashboards

ThousandEyes Platform and API - Snapshots and Share Links

ThousandEyes Platform and API - Configuration and Management

ThousandEyes Platform and API - Embedded Widgets

ThousandEyes Platform and API - Customer Success Chat

Alerts and Notifications - Alert processing

Alerts and Notifications - Notification dispatching

Alerts and Notifications - Webhook and Integrations

Alerts and Notifications - Email notifications

ThousandEyes Platform and API - API Availability

ThousandEyes Platform and API - Test data availability

ThousandEyes Platform and API - SAML/SSO

ThousandEyes Platform and API - Platform Availability

Message

Maintenance in the US region backend services

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 13, 2023 - 17:00 UTC

October 31, 2023 15:04 UTC

MAINT

about 2 hours

Maintenance in the EU backend services

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Start Time

October 31, 2023 15:04 UTC

Type MAINT
Affected Components

ThousandEyes Platform and API - API Availability

ThousandEyes Platform and API - Test data availability

ThousandEyes Platform and API - Reports and Dashboards

ThousandEyes Platform and API - Snapshots and Share Links

ThousandEyes Platform and API - Configuration and Management

ThousandEyes Platform and API - Embedded Widgets

ThousandEyes Platform and API - Customer Success Chat

Alerts and Notifications - Alert processing

Alerts and Notifications - Notification dispatching

Alerts and Notifications - Webhook and Integrations

Alerts and Notifications - Email notifications

ThousandEyes Platform and API - SAML/SSO

ThousandEyes Platform and API - Platform Availability

Message

Maintenance in the EU backend services

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 31, 2023 - 15:00 UTC

February 21, 2023 13:19 UTC

MAINT

8 months

Support chat is experiencing connectivity issues

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Start Time

February 21, 2023 13:19 UTC

Type MAINT
Affected Components

ThousandEyes Platform and API - Customer Success Chat

Message

Support chat is experiencing connectivity issues

Details

Monitoring - A fix has been implemented and we are monitoring the results. Feb 21, 2023 - 13:15 UTC

February 21, 2023 11:49 UTC

WARN

about 2 hours

Support chat is experiencing connectivity issues

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Start Time

February 21, 2023 11:49 UTC

Type WARN
Affected Components

ThousandEyes Platform and API - Customer Success Chat

Message

Support chat is experiencing connectivity issues

Details

Investigating - Salesforce, the service on which we rely for chat services, is currently experiencing issues. Support chat is experiencing connectivity issues for customers. Therefore, we encourage all customers to reach out to support via the support email “support@thousandeyes.com”. Email support is still available. Customers may send support requests. Feb 21, 2023 - 11:44 UTC

October 27, 2022 12:29 UTC

MAINT

4 months

Hardware replacement in Chicago, IL (CenturyLink) (IPv4 and IPv6)

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Start Time

October 27, 2022 12:29 UTC

Type MAINT
Affected Components

ThousandEyes Platform and API - Customer Success Chat

Message

Hardware replacement in Chicago, IL (CenturyLink) (IPv4 and IPv6)

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 27, 2022 - 12:00 UTC

2024-04-11 11:37:48 UTC UTC

STATUS

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2024-04-11 11:37:48 UTC UTC

STATUS

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2024-04-11 11:37:48 UTC UTC

STATUS

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2024-04-11 11:37:48 UTC UTC

STATUS

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2024-04-11 11:37:48 UTC UTC

STATUS

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Sign Up for More ThousandEyes Customer Success Chat History

StatusGator has almost 3 years of ThousandEyes Customer Success Chat status history.

No outages or status changes in the last 24 hours

ThousandEyes Customer Success Chat status, last 24 hours:

12:00 PM
6:00 PM
12:00 AM
6:00 AM
12:00 PM
12:00 PM
12:00 AM
12:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

ThousandEyes Customer Success Chat Outage and Status History

We've been monitoring ThousandEyes Customer Success Chat outages since June 10, 2021.
Here's the history of service outages we've observed from the ThousandEyes Customer Success Chat Status Page:

April 2024

March 2024

February 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,580 status pages

About Our ThousandEyes Customer Success Chat Status Page Integration

ThousandEyes Customer Success Chat is a Cloud Infrastructure solution that StatusGator has been monitoring since June 2021. Over the past almost 3 years, we have collected data on on more than 878 outages that affected ThousandEyes Customer Success Chat users. When ThousandEyes Customer Success Chat publishes downtime on their status page, they do so across 46 components and 9 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor ThousandEyes Customer Success Chat to get notified when it's down, is under maintenance, or has an outage. We've sent more than 1,700 notifications to our users about ThousandEyes Customer Success Chat incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If ThousandEyes Customer Success Chat is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when ThousandEyes Customer Success Chat is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

ThousandEyes Customer Success Chat posts separate notifications for planned maintenance work. StatusGator will notify subscribers when ThousandEyes Customer Success Chat enters a pre-planned maintenance window, keeping you up to date.

Since ThousandEyes Customer Success Chat publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When ThousandEyes Customer Success Chat posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When ThousandEyes Customer Success Chat has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because ThousandEyes Customer Success Chat has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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