Zoom Outage History

An outage began in early August with Zoom Phone call failures affecting a subset of users in Guangzhou and Shenzhen, China. The issue impacted inbound and outbound calls for Zoom Phone in the APAC region, with Zoom reporting that they were working with their carrier partner to resolve it. Over the next days, Zoom issued several status updates as engineers identified the cause and outlined a recovery plan, including a tentative timeline tied to China Standard Time. By August 6, the APAC calling component had recovered and returned to normal operation.

On Jul 31, 2025 7:19 AM UTC, Zoom flagged a partial outage affecting Meeting Dashboards for a subset of users, indicating degraded functionality and that engineers were investigating. This impacted the Zoom Website / Zoom Dashboard & Reporting component, with affected users potentially unable to access or rely on Meeting Dashboards during the incident.

Over the course of the incident, Zoom issued 2 status updates detailing the ongoing investigation and the eventual remediation. The outage lasted approximately 5 hours, beginning at Jul 31, 2025 7:19 AM UTC and ending at Jul 31, 2025 12:24 PM UTC.

Zoom Meetings dial-in and dial-out features experienced issues for a subset of users in New York and San Jose, impacting the ability to join meetings via phone. The issue affected the Zoom Meetings / Meeting Dial-in/Telephony component and caused intermittent dial-in and dial-out problems for those regions during the incident window.

Zoom's EU region underwent a scheduled maintenance window that temporarily impacted Zoom Support / Knowledge Base and Zoom Support / Ticketing. The maintenance began at 11:19 AM UTC and completed at 12:49 PM UTC, lasting about 1 hour and 30 minutes. The incident affected 2 components and the provider posted 2 status updates during the window. Access to the affected support resources may have been degraded during maintenance, with services returning to normal after the window closed.

Zoom conducted a scheduled maintenance window affecting Zoom Support / Knowledge Base and Zoom Support / Ticketing from 12:34 AM UTC to 6:04 AM UTC, lasting about 5 hours and 30 minutes. Access to the support tooling was briefly impacted as updates were applied. The incident was communicated via two official status updates: one noting maintenance in progress and another confirming services were restored. Affected components were Zoom Support / Knowledge Base and Zoom Support / Ticketing.

A subset of Zoom users in Saudi Arabia experienced degraded performance across multiple Zoom services. Affected components included Zoom Meetings / Zoom AIC, Zoom Chat / File Transfers (File, Video, Pictures, Voice), Zoom Meetings / Live Transcription, Zoom Meetings / Zoom Conference Room Connector, Zoom Meetings / Zoom Whiteboard, Zoom Chat / Zoom AIC, Zoom Rooms / Zoom Rooms, Zoom Website / Web Client, and Zoom Notes. Users may have faced issues with meetings, messaging, and related features during the incident. The outage began at Jul 17, 2025 4:49 AM UTC and was resolved by Jul 17, 2025 5:24 AM UTC, lasting roughly 35 minutes.

Zoom's status page documented an investigation and degradation for the Saudi Arabia region, with updates provided as engineers worked to identify the root cause. The incident involved nine components and was regional in scope, with Zoom posting two official updates during the ordeal.

Zoom Phone users in the Sydney region experienced intermittent connectivity issues affecting inbound and outbound calls. The outage began at 8:19 AM UTC and was resolved by 9:39 AM UTC, lasting about 1 hour 20 minutes. The issue was listed on Zoom's status page as a degraded service affecting Zoom Phone in AUSTRALIA, with Zoom engineers investigating and providing updates as the situation developed. The impact was localized to Sydney, with affected users seeing intermittent call quality and connectivity.

Zoom carried out a scheduled maintenance window affecting three components: Zoom Phone - Global / Web Portal (Admin/Users/Provisioning/Dashboard & Reporting), Zoom Workforce Management, and Zoom Phone - Global / Zoom Phone. The maintenance began at Jul 13, 2025 12:00 AM UTC and concluded by Jul 13, 2025 9:04 AM UTC, lasting about 9 hours and 4 minutes. Zoom indicated there would be no operational impact. The incident involved two official status updates posted during the window, one announcing the maintenance in progress and another confirming restoration. There were no user reports and no regional outages; the maintenance affected Zoom Phone globally with all listed components returned to normal after completion.

Zoom conducted a scheduled maintenance window on the Zoom Contact Center (Zoom CX - Global) from Jul 12, 2025 12:04 AM UTC to Jul 12, 2025 9:04 AM UTC, lasting about 9 hours. The status page indicated no operational impact during the window, and Zoom CX services were restored by the end of the maintenance. The affected component was Zoom CX - Global / Zoom Contact Center.

During the window, a UK user reported Zoom not working around 7:40 AM UTC. Zoom posted two updates during the incident, noting that maintenance was in progress and later confirming that services had returned to normal.

A subset of Zoom users in Saudi Arabia experienced service degradation across nine Zoom components, including Zoom Chat, Zoom Meetings, Live Transcription, Clips, Docs, Events, and Workforce Management. Users reported connectivity issues and degraded feature access. The outage began at Jul 10, 2025 12:34 PM UTC and was resolved by Jul 10, 2025 2:54 PM UTC, lasting about 2 hours and 20 minutes, with the impact concentrated in the Saudi Arabia region.

Zoom's status page documented two updates during the incident: initially noting degradation affecting a subset of users and ongoing investigation, and later confirming service restoration.