Zoom Outage History

Zoom conducted a scheduled maintenance window affecting Zoom Support / Knowledge Base and Zoom Support / Ticketing from 12:34 AM UTC to 6:04 AM UTC, lasting about 5 hours and 30 minutes. Access to the support tooling was briefly impacted as updates were applied. The incident was communicated via two official status updates: one noting maintenance in progress and another confirming services were restored. Affected components were Zoom Support / Knowledge Base and Zoom Support / Ticketing.

A subset of Zoom users in Saudi Arabia experienced degraded performance across multiple Zoom services. Affected components included Zoom Meetings / Zoom AIC, Zoom Chat / File Transfers (File, Video, Pictures, Voice), Zoom Meetings / Live Transcription, Zoom Meetings / Zoom Conference Room Connector, Zoom Meetings / Zoom Whiteboard, Zoom Chat / Zoom AIC, Zoom Rooms / Zoom Rooms, Zoom Website / Web Client, and Zoom Notes. Users may have faced issues with meetings, messaging, and related features during the incident. The outage began at Jul 17, 2025 4:49 AM UTC and was resolved by Jul 17, 2025 5:24 AM UTC, lasting roughly 35 minutes.

Zoom's status page documented an investigation and degradation for the Saudi Arabia region, with updates provided as engineers worked to identify the root cause. The incident involved nine components and was regional in scope, with Zoom posting two official updates during the ordeal.

Zoom Phone users in the Sydney region experienced intermittent connectivity issues affecting inbound and outbound calls. The outage began at 8:19 AM UTC and was resolved by 9:39 AM UTC, lasting about 1 hour 20 minutes. The issue was listed on Zoom's status page as a degraded service affecting Zoom Phone in AUSTRALIA, with Zoom engineers investigating and providing updates as the situation developed. The impact was localized to Sydney, with affected users seeing intermittent call quality and connectivity.

Zoom carried out a scheduled maintenance window affecting three components: Zoom Phone - Global / Web Portal (Admin/Users/Provisioning/Dashboard & Reporting), Zoom Workforce Management, and Zoom Phone - Global / Zoom Phone. The maintenance began at Jul 13, 2025 12:00 AM UTC and concluded by Jul 13, 2025 9:04 AM UTC, lasting about 9 hours and 4 minutes. Zoom indicated there would be no operational impact. The incident involved two official status updates posted during the window, one announcing the maintenance in progress and another confirming restoration. There were no user reports and no regional outages; the maintenance affected Zoom Phone globally with all listed components returned to normal after completion.

Zoom conducted a scheduled maintenance window on the Zoom Contact Center (Zoom CX - Global) from Jul 12, 2025 12:04 AM UTC to Jul 12, 2025 9:04 AM UTC, lasting about 9 hours. The status page indicated no operational impact during the window, and Zoom CX services were restored by the end of the maintenance. The affected component was Zoom CX - Global / Zoom Contact Center.

During the window, a UK user reported Zoom not working around 7:40 AM UTC. Zoom posted two updates during the incident, noting that maintenance was in progress and later confirming that services had returned to normal.

A subset of Zoom users in Saudi Arabia experienced service degradation across nine Zoom components, including Zoom Chat, Zoom Meetings, Live Transcription, Clips, Docs, Events, and Workforce Management. Users reported connectivity issues and degraded feature access. The outage began at Jul 10, 2025 12:34 PM UTC and was resolved by Jul 10, 2025 2:54 PM UTC, lasting about 2 hours and 20 minutes, with the impact concentrated in the Saudi Arabia region.

Zoom's status page documented two updates during the incident: initially noting degradation affecting a subset of users and ongoing investigation, and later confirming service restoration.

Zoom's status page indicated a degradation impacting a subset of users in Saudi Arabia, where voicemail was missing from the agent inbox within Zoom Contact Center - APAC / Voicemail. The issue was described as a service degradation with limited geographic impact, and the team began investigating to determine the root cause. The outage began around Jul 9, 2025 5:24 AM UTC and affected the Zoom Contact Center - APAC / Voicemail component.

The incident lasted about 15 minutes, with the service returning to normal after Jul 9, 2025 5:39 AM UTC. The provider issued two status updates during the event and confirmed the APAC voicemail component recovered, after which the status returned to up. The impact remained regional, with no widespread or global outages reported.

Zoom conducted a scheduled maintenance window affecting Zoom Support / Ticketing and Zoom Support / Knowledge Base. The window began at Jul 6, 2025 6:49 AM UTC and lasted about four hours, during which these components were shown as under maintenance on the Zoom status page.

The services returned to normal at Jul 6, 2025 10:49 AM UTC UTC. The provider posted two status updates during the incident: one noting that maintenance was in progress, and another confirming restoration.

Zoom conducted a scheduled maintenance window for Zoom Phone in Australia (Sydney). The maintenance began at Jun 28, 2025 2:04 PM UTC and concluded at Jun 28, 2025 5:04 PM UTC, lasting about 3 hours. The maintenance affected Zoom Phone - AUSTRALIA / Zoom Phone and Zoom Phone - AUSTRALIA / BYOC - Premises.

The provider issued 2 status updates on the Zoom Status Page, reflecting the maintenance in progress and the subsequent return to service. The geographic impact was Australia, specifically the Sydney region.

Zoom Website / Web Portal was briefly unavailable during a scheduled maintenance window for the gstatic.zoom.us migration. The maintenance began at Jun 28, 2025 1:04 AM UTC and concluded at Jun 28, 2025 2:04 AM UTC, lasting about 1 hour. The Zoom status page posted two updates to communicate progress, and the service returned to normal after the window.