Zoom Outage History

Zoom's status page indicated a degradation impacting a subset of users in Saudi Arabia, where voicemail was missing from the agent inbox within Zoom Contact Center - APAC / Voicemail. The issue was described as a service degradation with limited geographic impact, and the team began investigating to determine the root cause. The outage began around Jul 9, 2025 5:24 AM UTC and affected the Zoom Contact Center - APAC / Voicemail component.

The incident lasted about 15 minutes, with the service returning to normal after Jul 9, 2025 5:39 AM UTC. The provider issued two status updates during the event and confirmed the APAC voicemail component recovered, after which the status returned to up. The impact remained regional, with no widespread or global outages reported.

Zoom conducted a scheduled maintenance window affecting Zoom Support / Ticketing and Zoom Support / Knowledge Base. The window began at Jul 6, 2025 6:49 AM UTC and lasted about four hours, during which these components were shown as under maintenance on the Zoom status page.

The services returned to normal at Jul 6, 2025 10:49 AM UTC UTC. The provider posted two status updates during the incident: one noting that maintenance was in progress, and another confirming restoration.

Zoom conducted a scheduled maintenance window for Zoom Phone in Australia (Sydney). The maintenance began at Jun 28, 2025 2:04 PM UTC and concluded at Jun 28, 2025 5:04 PM UTC, lasting about 3 hours. The maintenance affected Zoom Phone - AUSTRALIA / Zoom Phone and Zoom Phone - AUSTRALIA / BYOC - Premises.

The provider issued 2 status updates on the Zoom Status Page, reflecting the maintenance in progress and the subsequent return to service. The geographic impact was Australia, specifically the Sydney region.

Zoom Website / Web Portal was briefly unavailable during a scheduled maintenance window for the gstatic.zoom.us migration. The maintenance began at Jun 28, 2025 1:04 AM UTC and concluded at Jun 28, 2025 2:04 AM UTC, lasting about 1 hour. The Zoom status page posted two updates to communicate progress, and the service returned to normal after the window.

Zoom conducted scheduled maintenance on Zoom Support components, including the Knowledge Base and Ticketing systems. The maintenance window ran from Jun 21, 2025 12:34 PM UTC to Jun 21, 2025 2:04 PM UTC, lasting about 1 hour and 30 minutes. During the window, access to support articles and ticket submission could be limited while updates were applied. The incident involved two official status updates from Zoom while the maintenance proceeded, then the systems returned to normal after completion.

The issue affected Zoom Phone integration and caused delays for a subset of customers using the Zoom Phone API/Webhook. The outage began at Jun 18, 2025 7:39 PM UTC and was resolved by Jun 18, 2025 8:04 PM UTC, lasting about 25 minutes. Zoom's status page indicated the Zoom Phone integration was experiencing delays and that the incident was under investigation, with updates posted as the situation progressed. The affected component was Zoom Phone - Global / Integration (API/Webhook), and the status progressed from initial notification to a degraded state before returning to normal after two updates.

Zoom conducted a scheduled maintenance window affecting Zoom Phone (Global / Zoom Phone), Zoom Phone Global Web Portal (Admin/Users/Provisioning/Dashboard & Reporting), and Zoom Workforce Management. The status page indicated no operational impact to users during the window. The maintenance began at Jun 15, 2025 12:01 AM UTC and was completed by Jun 15, 2025 9:04 AM UTC, lasting about 9 hours. The Zoom status page published 2 updates documenting the maintenance progress and restoration of services.

Zoom conducted scheduled maintenance titled 'Decommissioning Numbers for Zoom Audio-Conferencing' beginning at 12:04 AM UTC and lasting roughly 9 hours, with services restored by 9:04 AM UTC. The affected components—Zoom Contact Center - Global / Zoom Contact Center and Zoom Virtual Agent—were placed in maintenance during the window and returned to normal once the work completed. The provider issued 2 status updates documenting the maintenance window.

An outage briefly degraded access to the Zoom Clinical Notes component, impacting users for about 45 minutes. The incident began at Jun 12, 2025 9:29 PM UTC and was resolved by Jun 12, 2025 10:14 PM UTC. Zoom identified an issue with Clinical Notes and stated they were working with the vendor, issuing two status updates during the window. The impact appeared isolated to Clinical Notes, with no broader regional patterns reported, and service returned to full operation after the incident.

The Zoom Contact Center experienced a brief service interruption affecting voice bot and chat bot integrations that rely on Google services. Users reported connectivity issues during the incident. The outage began at Jun 12, 2025 8:14 PM UTC and was resolved by Jun 12, 2025 8:39 PM UTC, lasting about 25 minutes. The Zoom status page posted two updates as the issue was investigated and subsequently resolved, with services returning to normal afterwards.