Zoom Outage History

Zoom conducted scheduled maintenance on Zoom Support components, including the Knowledge Base and Ticketing systems. The maintenance window ran from Jun 21, 2025 12:34 PM UTC to Jun 21, 2025 2:04 PM UTC, lasting about 1 hour and 30 minutes. During the window, access to support articles and ticket submission could be limited while updates were applied. The incident involved two official status updates from Zoom while the maintenance proceeded, then the systems returned to normal after completion.

The issue affected Zoom Phone integration and caused delays for a subset of customers using the Zoom Phone API/Webhook. The outage began at Jun 18, 2025 7:39 PM UTC and was resolved by Jun 18, 2025 8:04 PM UTC, lasting about 25 minutes. Zoom's status page indicated the Zoom Phone integration was experiencing delays and that the incident was under investigation, with updates posted as the situation progressed. The affected component was Zoom Phone - Global / Integration (API/Webhook), and the status progressed from initial notification to a degraded state before returning to normal after two updates.

Zoom conducted a scheduled maintenance window affecting Zoom Phone (Global / Zoom Phone), Zoom Phone Global Web Portal (Admin/Users/Provisioning/Dashboard & Reporting), and Zoom Workforce Management. The status page indicated no operational impact to users during the window. The maintenance began at Jun 15, 2025 12:01 AM UTC and was completed by Jun 15, 2025 9:04 AM UTC, lasting about 9 hours. The Zoom status page published 2 updates documenting the maintenance progress and restoration of services.

Zoom conducted scheduled maintenance titled 'Decommissioning Numbers for Zoom Audio-Conferencing' beginning at 12:04 AM UTC and lasting roughly 9 hours, with services restored by 9:04 AM UTC. The affected components—Zoom Contact Center - Global / Zoom Contact Center and Zoom Virtual Agent—were placed in maintenance during the window and returned to normal once the work completed. The provider issued 2 status updates documenting the maintenance window.

An outage briefly degraded access to the Zoom Clinical Notes component, impacting users for about 45 minutes. The incident began at Jun 12, 2025 9:29 PM UTC and was resolved by Jun 12, 2025 10:14 PM UTC. Zoom identified an issue with Clinical Notes and stated they were working with the vendor, issuing two status updates during the window. The impact appeared isolated to Clinical Notes, with no broader regional patterns reported, and service returned to full operation after the incident.

The Zoom Contact Center experienced a brief service interruption affecting voice bot and chat bot integrations that rely on Google services. Users reported connectivity issues during the incident. The outage began at Jun 12, 2025 8:14 PM UTC and was resolved by Jun 12, 2025 8:39 PM UTC, lasting about 25 minutes. The Zoom status page posted two updates as the issue was investigated and subsequently resolved, with services returning to normal afterwards.

A subset of Zoom users experienced degraded service across Zoom Phone (Global / Voicemail/Recording/Call Log), Zoom Mail, and Zoom Chat (File Transfers). Users encountered issues with calling, email delivery, and file transfers during the incident window. The outage began at 1:49 PM UTC and was resolved by 2:49 PM UTC, lasting about 1 hour.

The Zoom status page posted 2 updates during the incident: the first acknowledged degradation and indicated engineers were working on a fix, and the second confirmed that services had returned to normal.

Zoom Support portals (Knowledge Base and Ticketing) were under scheduled maintenance from Jun 8, 2025 6:19 AM UTC to Jun 8, 2025 10:19 AM UTC, likely affecting access to self-service help and the ability to submit support requests. The maintenance lasted approximately four hours and affected 2 components: Zoom Support / Knowledge Base and Zoom Support / Ticketing. The provider issued two status updates during the incident, and service returned to normal at Jun 8, 2025 10:19 AM UTC. No user reports were recorded during the incident.

Zoom Phone push notifications on Android devices did not arrive when the Zoom app was running in the background, affecting alert delivery. The incident began at Jun 7, 2025 11:34 AM UTC and was resolved by Jun 7, 2025 2:59 PM UTC, lasting about 3 hours and 25 minutes. Zoom issued two status updates during the incident to acknowledge the issue and confirm the fix, with the impact limited to background push delivery within Zoom Chat / Push Notifications for Zoom Phone on Android.

Zoom conducted a scheduled maintenance window from 3:59 PM UTC to 4:59 PM UTC during which Zoom Support / Knowledge Base and Zoom Support / Ticketing were placed in maintenance. The components returned to normal after the window, and the provider posted two status updates during the incident to communicate progress and completion.