Zoom Outage History

During the incident, Zoom reported degraded performance for Zoom Meetings / Live Streaming, with intermittent errors specifically when streaming to YouTube Live. The impact appeared limited to a subset of users rather than a full service outage. The outage began on May 29, 2025 3:44 AM UTC and was resolved by May 29, 2025 8:14 AM UTC, lasting approximately 4 hours and 30 minutes.

Zoom's status page listed Zoom Meetings / Live Streaming as degraded and noted that engineers were investigating the impact and root cause, with updates as more information became available. The incident included two official status updates before the issue was resolved.

A subset of Zoom users in Saudi Arabia experienced issues across multiple Zoom services, including Zoom Contact Center - EMEA, Zoom Rooms, Zoom Clips, and Zoom Meetings (AIC). The outage began at May 27, 2025 10:44 AM UTC and was resolved by May 27, 2025 11:44 AM UTC after Zoom stated they were investigating the problem. Services returned to normal once the issue was addressed.

During a scheduled EU maintenance window, Zoom Support Knowledge Base and Ticketing services were temporarily unavailable. The maintenance began at May 23, 2025 9:09 PM UTC and completed at May 23, 2025 10:04 PM UTC, lasting about 55 minutes. Zoom's status updates indicated in-progress maintenance and later restoration of services, with no user-reported issues observed during the incident. The maintenance was regional to Europe and affected Zoom Support resources, including knowledge base access and ticketing, during the window.

Zoom experienced a regional service degradation impacting Zoom Meetings and Zoom Phone in the Hong Kong/China region. The incident began at 8:14 PM UTC and was resolved by 8:54 PM UTC, lasting about 40 minutes. The provider issued two status updates during the incident as they investigated and then restored services.

Zoom conducted a scheduled maintenance window on status.zoom.us and status.zoom.com, with no operational impact to users. The maintenance began at 1:04 AM UTC and concluded at 2:04 AM UTC, lasting about 1 hour. During the incident, Zoom's status page posted two updates—one announcing the maintenance in progress and a follow-up noting that services were back to normal once the window completed. The maintenance affected the Zoom Website / Web Portal component and did not impact other services.

Zoom reported a brief issue affecting the Zoom Phone call history display, with delays in updating the call history visible to users. The outage began at 4:49 PM UTC and was resolved by 4:54 PM UTC, lasting about 5 minutes. The Zoom status page indicated the problem started with Zoom Phone and included two updates during the incident, with the issue isolated to the call history display.

Zoom Phone users in Australia experienced a brief degradation in inbound SMS delivery. Australian numbers could not receive inbound SMS messages, which potentially affected verification codes and other notifications. The issue affected the Zoom Phone - AUSTRALIA / SMS/MMS (Inbound/Outbound) component and began at May 20, 2025 12:39 AM UTC.

The service returned to normal after about 1 hour 45 minutes, with the incident resolved by May 20, 2025 2:24 AM UTC. Zoom posted two updates to the status page during the incident, first noting that an investigation was underway and later reporting resolution. The impact was geographically limited to Australia.

Zoom conducted scheduled maintenance on the Zoom Contact Center, resulting in a brief service window from 2:04 AM UTC to 7:04 AM UTC. The status page noted the maintenance was in progress and that updates would be provided as necessary. The Zoom Contact Center service was restored after the maintenance window, with components returning to normal by 7:04 AM UTC.

Zoom carried out scheduled maintenance affecting Zoom Support Knowledge Base and Zoom Support Ticketing, with a related maintenance window for Zoom Contact Center. The maintenance began for Support components at May 10, 2025 12:09 AM UTC and continued through updates as the Contact Center window commenced at May 10, 2025 2:04 AM UTC. The Support components were brought back online by May 10, 2025 5:04 AM UTC, and the Zoom Contact Center component completed restoration by May 10, 2025 7:04 AM UTC. Status updates indicated ongoing maintenance across the affected components during this period.

Zoom Phone in the Mumbai region (APAC) underwent a scheduled maintenance window from 2:34 PM UTC to 6:34 PM UTC. During this period, Zoom Phone services in APAC could experience outages or degraded calling capabilities. The Zoom status page indicated that maintenance was in progress and that updates would be provided as necessary. The incident included two official status updates and was resolved when services returned to normal after the maintenance window.