Zoom Outage History

A subset of Zoom users experienced degraded service across Zoom Phone (Global / Voicemail/Recording/Call Log), Zoom Mail, and Zoom Chat (File Transfers). Users encountered issues with calling, email delivery, and file transfers during the incident window. The outage began at 1:49 PM UTC and was resolved by 2:49 PM UTC, lasting about 1 hour.

The Zoom status page posted 2 updates during the incident: the first acknowledged degradation and indicated engineers were working on a fix, and the second confirmed that services had returned to normal.

Zoom Support portals (Knowledge Base and Ticketing) were under scheduled maintenance from Jun 8, 2025 6:19 AM UTC to Jun 8, 2025 10:19 AM UTC, likely affecting access to self-service help and the ability to submit support requests. The maintenance lasted approximately four hours and affected 2 components: Zoom Support / Knowledge Base and Zoom Support / Ticketing. The provider issued two status updates during the incident, and service returned to normal at Jun 8, 2025 10:19 AM UTC. No user reports were recorded during the incident.

Zoom Phone push notifications on Android devices did not arrive when the Zoom app was running in the background, affecting alert delivery. The incident began at Jun 7, 2025 11:34 AM UTC and was resolved by Jun 7, 2025 2:59 PM UTC, lasting about 3 hours and 25 minutes. Zoom issued two status updates during the incident to acknowledge the issue and confirm the fix, with the impact limited to background push delivery within Zoom Chat / Push Notifications for Zoom Phone on Android.

Zoom conducted a scheduled maintenance window from 3:59 PM UTC to 4:59 PM UTC during which Zoom Support / Knowledge Base and Zoom Support / Ticketing were placed in maintenance. The components returned to normal after the window, and the provider posted two status updates during the incident to communicate progress and completion.

During the incident, Zoom reported degraded performance for Zoom Meetings / Live Streaming, with intermittent errors specifically when streaming to YouTube Live. The impact appeared limited to a subset of users rather than a full service outage. The outage began on May 29, 2025 3:44 AM UTC and was resolved by May 29, 2025 8:14 AM UTC, lasting approximately 4 hours and 30 minutes.

Zoom's status page listed Zoom Meetings / Live Streaming as degraded and noted that engineers were investigating the impact and root cause, with updates as more information became available. The incident included two official status updates before the issue was resolved.

A subset of Zoom users in Saudi Arabia experienced issues across multiple Zoom services, including Zoom Contact Center - EMEA, Zoom Rooms, Zoom Clips, and Zoom Meetings (AIC). The outage began at May 27, 2025 10:44 AM UTC and was resolved by May 27, 2025 11:44 AM UTC after Zoom stated they were investigating the problem. Services returned to normal once the issue was addressed.

During a scheduled EU maintenance window, Zoom Support Knowledge Base and Ticketing services were temporarily unavailable. The maintenance began at May 23, 2025 9:09 PM UTC and completed at May 23, 2025 10:04 PM UTC, lasting about 55 minutes. Zoom's status updates indicated in-progress maintenance and later restoration of services, with no user-reported issues observed during the incident. The maintenance was regional to Europe and affected Zoom Support resources, including knowledge base access and ticketing, during the window.

Zoom experienced a regional service degradation impacting Zoom Meetings and Zoom Phone in the Hong Kong/China region. The incident began at 8:14 PM UTC and was resolved by 8:54 PM UTC, lasting about 40 minutes. The provider issued two status updates during the incident as they investigated and then restored services.

Zoom conducted a scheduled maintenance window on status.zoom.us and status.zoom.com, with no operational impact to users. The maintenance began at 1:04 AM UTC and concluded at 2:04 AM UTC, lasting about 1 hour. During the incident, Zoom's status page posted two updates—one announcing the maintenance in progress and a follow-up noting that services were back to normal once the window completed. The maintenance affected the Zoom Website / Web Portal component and did not impact other services.

Zoom reported a brief issue affecting the Zoom Phone call history display, with delays in updating the call history visible to users. The outage began at 4:49 PM UTC and was resolved by 4:54 PM UTC, lasting about 5 minutes. The Zoom status page indicated the problem started with Zoom Phone and included two updates during the incident, with the issue isolated to the call history display.