Zoom Outage History

Zoom Phone users in Australia experienced a brief degradation in inbound SMS delivery. Australian numbers could not receive inbound SMS messages, which potentially affected verification codes and other notifications. The issue affected the Zoom Phone - AUSTRALIA / SMS/MMS (Inbound/Outbound) component and began at May 20, 2025 12:39 AM UTC.

The service returned to normal after about 1 hour 45 minutes, with the incident resolved by May 20, 2025 2:24 AM UTC. Zoom posted two updates to the status page during the incident, first noting that an investigation was underway and later reporting resolution. The impact was geographically limited to Australia.

Zoom conducted scheduled maintenance on the Zoom Contact Center, resulting in a brief service window from 2:04 AM UTC to 7:04 AM UTC. The status page noted the maintenance was in progress and that updates would be provided as necessary. The Zoom Contact Center service was restored after the maintenance window, with components returning to normal by 7:04 AM UTC.

Zoom carried out scheduled maintenance affecting Zoom Support Knowledge Base and Zoom Support Ticketing, with a related maintenance window for Zoom Contact Center. The maintenance began for Support components at May 10, 2025 12:09 AM UTC and continued through updates as the Contact Center window commenced at May 10, 2025 2:04 AM UTC. The Support components were brought back online by May 10, 2025 5:04 AM UTC, and the Zoom Contact Center component completed restoration by May 10, 2025 7:04 AM UTC. Status updates indicated ongoing maintenance across the affected components during this period.

Zoom Phone in the Mumbai region (APAC) underwent a scheduled maintenance window from 2:34 PM UTC to 6:34 PM UTC. During this period, Zoom Phone services in APAC could experience outages or degraded calling capabilities. The Zoom status page indicated that maintenance was in progress and that updates would be provided as necessary. The incident included two official status updates and was resolved when services returned to normal after the maintenance window.

Zoom conducted scheduled maintenance for Zoom Phone in the APAC region, focusing on Singapore. The maintenance window began at May 8, 2025 3:04 PM UTC and ended at May 8, 2025 7:04 PM UTC, lasting about four hours. During this period the Zoom Phone - APAC / Calling (Inbound/Outbound) component was listed as in maintenance, which may have caused interruptions or degraded calling for users in Singapore and nearby APAC locations. The provider issued two status updates during the incident and confirmed a return to normal after the maintenance window.

On May 7, 2025 4:39 AM UTC, Zoom Meetings / Zoom AIC experienced a brief degraded experience due to an issue with the AI companion's web search functionality. The incident was acknowledged by the Zoom status page, with ongoing investigation noted in the update. The problem was limited to the Zoom AI Companion within Zoom Meetings, with no broader service impact reported. The issue was resolved by May 7, 2025 6:14 AM UTC, after about 1 hour and 35 minutes and two official status updates.

Zoom conducted a scheduled maintenance window from May 3, 2025 6:04 PM UTC to May 3, 2025 8:04 PM UTC, impacting Zoom Support / Knowledge Base and Zoom Support / Ticketing. The Zoom status page showed 'In progress - Scheduled maintenance is currently in progress' during the window and indicated that updates would be provided as necessary. The maintenance lasted about 2 hours and was confined to the Zoom Support components.

With the maintenance completed, the affected components returned to normal operation at May 3, 2025 8:04 PM UTC. No broader platform issues were reported beyond this maintenance window.

Zoom experienced a service degradation impacting multiple Zoom services, including Zoom Meetings / Zoom Whiteboard, Zoom Clips, Zoom Docs, Zoom Survey, Zoom AIC, and Zoom Phone recordings and call logs. Users reported trouble joining meetings, accessing documents, and using collaborative features during the incident. Zoom's status page indicated ongoing investigation and later outlined the scope of impacted components as remediation progressed. The outage lasted from 11:49 AM UTC to 3:49 PM UTC, with four official updates issued during the incident.

Zoom performed scheduled maintenance on the Zoom Contact Center globally, resulting in a brief disruption. The maintenance window began at May 3, 2025 2:04 AM UTC and ended at May 3, 2025 4:04 AM UTC, with the Zoom Status Page showing the Zoom Contact Center - Global component transitioning from maintenance back to up. The incident included two official updates from Zoom to inform users of the maintenance and its completion. The impact was limited to the Zoom Contact Center and was resolved once the maintenance concluded.

Zoom experienced intermittent timeouts in the AI Companion feature Ask AIC, impacting Zoom Meetings / Zoom AIC and degrading the user experience for US-based meetings. The incident began at 12:29 AM UTC and lasted for approximately 5 hours and 40 minutes, with services returning to normal by 6:09 AM UTC.

The Zoom status page documented 2 updates during the incident, noting the intermittent timeouts and later confirming resolution. The issue was isolated to the Zoom Meetings / Zoom AIC component and did not indicate broader regional impact.