Zoom Outage History

Zoom conducted scheduled maintenance for Zoom Phone in the APAC region, focusing on Singapore. The maintenance window began at May 8, 2025 3:04 PM UTC and ended at May 8, 2025 7:04 PM UTC, lasting about four hours. During this period the Zoom Phone - APAC / Calling (Inbound/Outbound) component was listed as in maintenance, which may have caused interruptions or degraded calling for users in Singapore and nearby APAC locations. The provider issued two status updates during the incident and confirmed a return to normal after the maintenance window.

On May 7, 2025 4:39 AM UTC, Zoom Meetings / Zoom AIC experienced a brief degraded experience due to an issue with the AI companion's web search functionality. The incident was acknowledged by the Zoom status page, with ongoing investigation noted in the update. The problem was limited to the Zoom AI Companion within Zoom Meetings, with no broader service impact reported. The issue was resolved by May 7, 2025 6:14 AM UTC, after about 1 hour and 35 minutes and two official status updates.

Zoom conducted a scheduled maintenance window from May 3, 2025 6:04 PM UTC to May 3, 2025 8:04 PM UTC, impacting Zoom Support / Knowledge Base and Zoom Support / Ticketing. The Zoom status page showed 'In progress - Scheduled maintenance is currently in progress' during the window and indicated that updates would be provided as necessary. The maintenance lasted about 2 hours and was confined to the Zoom Support components.

With the maintenance completed, the affected components returned to normal operation at May 3, 2025 8:04 PM UTC. No broader platform issues were reported beyond this maintenance window.

Zoom experienced a service degradation impacting multiple Zoom services, including Zoom Meetings / Zoom Whiteboard, Zoom Clips, Zoom Docs, Zoom Survey, Zoom AIC, and Zoom Phone recordings and call logs. Users reported trouble joining meetings, accessing documents, and using collaborative features during the incident. Zoom's status page indicated ongoing investigation and later outlined the scope of impacted components as remediation progressed. The outage lasted from 11:49 AM UTC to 3:49 PM UTC, with four official updates issued during the incident.

Zoom performed scheduled maintenance on the Zoom Contact Center globally, resulting in a brief disruption. The maintenance window began at May 3, 2025 2:04 AM UTC and ended at May 3, 2025 4:04 AM UTC, with the Zoom Status Page showing the Zoom Contact Center - Global component transitioning from maintenance back to up. The incident included two official updates from Zoom to inform users of the maintenance and its completion. The impact was limited to the Zoom Contact Center and was resolved once the maintenance concluded.

Zoom experienced intermittent timeouts in the AI Companion feature Ask AIC, impacting Zoom Meetings / Zoom AIC and degrading the user experience for US-based meetings. The incident began at 12:29 AM UTC and lasted for approximately 5 hours and 40 minutes, with services returning to normal by 6:09 AM UTC.

The Zoom status page documented 2 updates during the incident, noting the intermittent timeouts and later confirming resolution. The issue was isolated to the Zoom Meetings / Zoom AIC component and did not indicate broader regional impact.

Zoom reported a brief issue affecting Zoom AI Companion for a subset of customers in the EU. The incident impacted Zoom Chat / Zoom AIC and Zoom Meetings / Zoom AIC and lasted about 45 minutes, beginning at 5:44 PM UTC and ending at 6:29 PM UTC. The provider issued 2 status updates during the incident.

The issue was resolved and the affected components returned to normal (up) by the end of the window. The EU-wide scope was limited to a subset of users, with no global impact reported.

Zoom Meetings experienced degraded connectivity affecting a subset of users. The outage began at 11:59 AM UTC and lasted until 12:34 PM UTC, approximately 35 minutes.

Zoom's status page showed two updates during the incident: an initial notification that investigators were looking into degraded connectivity for some users, followed by a confirmation that the issue had been resolved. The incident involved the Zoom Meetings component and was communicated through official status updates. A small number of user reports appeared prior to the acknowledgement, indicating real but limited impact across meetings.

A subset of Zoom customers experienced issues with Live Transcription and Voice Recognition during the incident window. This affected automated transcription and voice recognition in Zoom Meetings, with some users also affected by intermittent behavior in the Zoom Virtual Agent. The incident lasted about 50 minutes, from 12:44 PM UTC to 1:34 PM UTC.

Zoom's status updates documented the progression: the initial alert at 12:44 PM UTC noted issues with Live Transcription; a follow-up at 1:29 PM UTC expanded the scope to include Voice Recognition and ZVA and confirmed intermittent impact; a final update at 1:34 PM UTC indicated the services had returned to normal. The incident affected two components: Zoom Meetings / Live Transcription and the Zoom Virtual Agent.

An issue affected a subset of Zoom Team Chat users relying on AI Companion for message composition and chat summaries. The problem was detected by Zoom's monitoring and shown as a degraded experience, with the status page initiating an investigation and providing updates as they became available. The incident began at 4:04 AM UTC and was resolved by 5:44 AM UTC, lasting approximately 1 hour 40 minutes. The Zoom status page noted the affected component as Zoom Chat / Zoom AIC and published two updates during the incident.