Zoom Outage History

Zoom reported a brief issue affecting Zoom AI Companion for a subset of customers in the EU. The incident impacted Zoom Chat / Zoom AIC and Zoom Meetings / Zoom AIC and lasted about 45 minutes, beginning at 5:44 PM UTC and ending at 6:29 PM UTC. The provider issued 2 status updates during the incident.

The issue was resolved and the affected components returned to normal (up) by the end of the window. The EU-wide scope was limited to a subset of users, with no global impact reported.

Zoom Meetings experienced degraded connectivity affecting a subset of users. The outage began at 11:59 AM UTC and lasted until 12:34 PM UTC, approximately 35 minutes.

Zoom's status page showed two updates during the incident: an initial notification that investigators were looking into degraded connectivity for some users, followed by a confirmation that the issue had been resolved. The incident involved the Zoom Meetings component and was communicated through official status updates. A small number of user reports appeared prior to the acknowledgement, indicating real but limited impact across meetings.

A subset of Zoom customers experienced issues with Live Transcription and Voice Recognition during the incident window. This affected automated transcription and voice recognition in Zoom Meetings, with some users also affected by intermittent behavior in the Zoom Virtual Agent. The incident lasted about 50 minutes, from 12:44 PM UTC to 1:34 PM UTC.

Zoom's status updates documented the progression: the initial alert at 12:44 PM UTC noted issues with Live Transcription; a follow-up at 1:29 PM UTC expanded the scope to include Voice Recognition and ZVA and confirmed intermittent impact; a final update at 1:34 PM UTC indicated the services had returned to normal. The incident affected two components: Zoom Meetings / Live Transcription and the Zoom Virtual Agent.

An issue affected a subset of Zoom Team Chat users relying on AI Companion for message composition and chat summaries. The problem was detected by Zoom's monitoring and shown as a degraded experience, with the status page initiating an investigation and providing updates as they became available. The incident began at 4:04 AM UTC and was resolved by 5:44 AM UTC, lasting approximately 1 hour 40 minutes. The Zoom status page noted the affected component as Zoom Chat / Zoom AIC and published two updates during the incident.

The outage began on Apr 14, 2025 3:24 AM UTC with a subset of Zoom users in China experiencing issues with inbound and outbound Zoom Phone calls. The Zoom status page listed the affected components as Zoom Phone - APAC / Zoom Phone and Zoom Phone - APAC / Calling (Inbound/Outbound), signaling a regional degradation to Zoom Phone services.

On Apr 16, 2025 7:19 PM UTC, Zoom reported a broader problem affecting multiple services due to domain name resolution issues on the zoom.us domain. The incident impacted six components across Zoom Phone, Meetings, Contact Center, and Website. User reports surged around late 16 April UTC, indicating widespread impact across regions before the service began recovering.

By 8:59 PM UTC, Zoom indicated that services had been restored and provided a DNS cache flush instruction. The affected components were returned to normal by Apr 17, 2025 12:34 AM UTC. Zoom published 4 status updates during the incident, reflecting the evolving scope and eventual recovery of the outage.

Zoom conducted a scheduled maintenance window affecting three components: Zoom Phone - Global / Web Portal (Admin/Users/Provisioning/Dashboard & Reporting), Zoom Phone - Global / Zoom Phone, and Zoom Workforce Management. The maintenance lasted about 9 hours, from Apr 13, 2025 12:04 AM UTC to Apr 13, 2025 9:04 AM UTC. Zoom stated there was no operational impact during the window and updates were provided as the maintenance progressed, with services restored to normal after the maintenance.

Zoom ran a scheduled maintenance window affecting multiple components across APAC and Global regions. The maintenance began for Zoom Phone APAC at Apr 11, 2025 2:34 PM UTC. The scope expanded to include Zoom Virtual Agent and Zoom Contact Center Global components, with those services listed as undergoing maintenance through Apr 12, 2025 12:04 AM UTC and again at Apr 12, 2025 12:34 AM UTC. All affected components were returned to the up state by Apr 12, 2025 9:04 AM UTC. The maintenance window lasted about 18 hours and 30 minutes. Zoom issued four status updates documenting the progress and restoration.

Two component issues affected Zoom users on 2025-04-09. First, Zoom Chat / User Profiles and Presence had problems with presence status not updating when using Zoom Interop for Microsoft Teams, impacting users' presence indicators. Separately, a subset of users in Japan experienced connectivity problems with international dial-in numbers for Zoom Meetings. The incident began at Apr 9, 2025 2:34 AM UTC and was resolved by Apr 9, 2025 9:09 AM UTC, lasting about 6 hours and 35 minutes. The Japan dial-in issue was noted at Apr 9, 2025 4:49 AM UTC and fixed by Apr 9, 2025 8:09 AM UTC.

Zoom reported a presence integration issue affecting Zoom Chat / User Profiles and Presence, where Zoom presence status did not update in Microsoft Teams for users with presence interop enabled. The impact was limited to cross‑platform presence updates, with some users experiencing stale or missing presence indicators within Teams.

Zoom Phone in the APAC Hyderabad datacenter entered a scheduled maintenance window beginning at Apr 5, 2025 11:34 AM UTC and completing at Apr 5, 2025 11:49 PM UTC. The Hyderabad APAC component was placed in maintenance during the window and returned to normal after the work concluded. The provider issued two status updates during the incident, marking the start and the end of the maintenance, with the activity lasting about 12 hours and 15 minutes and affecting the Zoom Phone service for the APAC region.