Zoom Outage History

The outage began on Apr 14, 2025 3:24 AM UTC with a subset of Zoom users in China experiencing issues with inbound and outbound Zoom Phone calls. The Zoom status page listed the affected components as Zoom Phone - APAC / Zoom Phone and Zoom Phone - APAC / Calling (Inbound/Outbound), signaling a regional degradation to Zoom Phone services.

On Apr 16, 2025 7:19 PM UTC, Zoom reported a broader problem affecting multiple services due to domain name resolution issues on the zoom.us domain. The incident impacted six components across Zoom Phone, Meetings, Contact Center, and Website. User reports surged around late 16 April UTC, indicating widespread impact across regions before the service began recovering.

By 8:59 PM UTC, Zoom indicated that services had been restored and provided a DNS cache flush instruction. The affected components were returned to normal by Apr 17, 2025 12:34 AM UTC. Zoom published 4 status updates during the incident, reflecting the evolving scope and eventual recovery of the outage.

Zoom conducted a scheduled maintenance window affecting three components: Zoom Phone - Global / Web Portal (Admin/Users/Provisioning/Dashboard & Reporting), Zoom Phone - Global / Zoom Phone, and Zoom Workforce Management. The maintenance lasted about 9 hours, from Apr 13, 2025 12:04 AM UTC to Apr 13, 2025 9:04 AM UTC. Zoom stated there was no operational impact during the window and updates were provided as the maintenance progressed, with services restored to normal after the maintenance.

Zoom ran a scheduled maintenance window affecting multiple components across APAC and Global regions. The maintenance began for Zoom Phone APAC at Apr 11, 2025 2:34 PM UTC. The scope expanded to include Zoom Virtual Agent and Zoom Contact Center Global components, with those services listed as undergoing maintenance through Apr 12, 2025 12:04 AM UTC and again at Apr 12, 2025 12:34 AM UTC. All affected components were returned to the up state by Apr 12, 2025 9:04 AM UTC. The maintenance window lasted about 18 hours and 30 minutes. Zoom issued four status updates documenting the progress and restoration.

Two component issues affected Zoom users on 2025-04-09. First, Zoom Chat / User Profiles and Presence had problems with presence status not updating when using Zoom Interop for Microsoft Teams, impacting users' presence indicators. Separately, a subset of users in Japan experienced connectivity problems with international dial-in numbers for Zoom Meetings. The incident began at Apr 9, 2025 2:34 AM UTC and was resolved by Apr 9, 2025 9:09 AM UTC, lasting about 6 hours and 35 minutes. The Japan dial-in issue was noted at Apr 9, 2025 4:49 AM UTC and fixed by Apr 9, 2025 8:09 AM UTC.

Zoom reported a presence integration issue affecting Zoom Chat / User Profiles and Presence, where Zoom presence status did not update in Microsoft Teams for users with presence interop enabled. The impact was limited to cross‑platform presence updates, with some users experiencing stale or missing presence indicators within Teams.

Zoom Phone in the APAC Hyderabad datacenter entered a scheduled maintenance window beginning at Apr 5, 2025 11:34 AM UTC and completing at Apr 5, 2025 11:49 PM UTC. The Hyderabad APAC component was placed in maintenance during the window and returned to normal after the work concluded. The provider issued two status updates during the incident, marking the start and the end of the maintenance, with the activity lasting about 12 hours and 15 minutes and affecting the Zoom Phone service for the APAC region.

Zoom Rooms experienced a partial connectivity issue affecting a subset of users. The outage began on 6:09 AM UTC and was resolved by 7:34 AM UTC, lasting about 1 hour and 25 minutes. The Zoom status page indicated an investigation into degraded connectivity for Zoom Rooms, followed by a resolution as engineers addressed the issue. The incident involved the Zoom Rooms component and the status page issued 2 updates during the incident.

The Zoom status page reported a brief degradation impacting Zoom Rooms, Zoom Workspace Reservation, and Zoom Mail / Calendar. The issue began on Apr 1, 2025 5:24 PM UTC and was resolved by Apr 1, 2025 5:59 PM UTC, lasting roughly 35 minutes. Users scheduling meetings or booking rooms may have experienced intermittent problems during the window.

The provider issued 2 official updates during the incident, describing the identified issue and later confirming restoration across the affected components.

An investigation into a regional connectivity issue in the Melbourne area caused a brief outage impacting Zoom Meetings and Zoom Phone Australia. Users attempting to join meetings or place calls in the region may have experienced intermittent connectivity. The outage began at 3:14 PM UTC and was resolved by 3:49 PM UTC, lasting about 35 minutes. Zoom issued 2 status updates during the incident, first acknowledging the investigation and later confirming restoration. The impact was localized to the Melbourne region with no widespread outages reported.

The outage affected inbound SMS and MMS traffic from T-Mobile subscribers to a subset of Zoom Contact Center (ZP) and Zoom Phone (ZCC) customers, causing message delivery failures and temporary unavailability notices for affected users. The issue involved two components: Zoom Contact Center - Global / SMS and Zoom Phone - Global / SMS.

The outage began on Mar 26, 2025 8:39 PM UTC and was resolved by Mar 28, 2025 10:39 PM UTC, lasting a little over two days. Zoom's status page indicated an initial investigation and ongoing remediation, with updates as the incident progressed. User reports came from multiple regions, including the United States and Kenya, indicating broad geographic reach.