Zoom Outage History

Zoom Rooms experienced a partial connectivity issue affecting a subset of users. The outage began on 6:09 AM UTC and was resolved by 7:34 AM UTC, lasting about 1 hour and 25 minutes. The Zoom status page indicated an investigation into degraded connectivity for Zoom Rooms, followed by a resolution as engineers addressed the issue. The incident involved the Zoom Rooms component and the status page issued 2 updates during the incident.

The Zoom status page reported a brief degradation impacting Zoom Rooms, Zoom Workspace Reservation, and Zoom Mail / Calendar. The issue began on Apr 1, 2025 5:24 PM UTC and was resolved by Apr 1, 2025 5:59 PM UTC, lasting roughly 35 minutes. Users scheduling meetings or booking rooms may have experienced intermittent problems during the window.

The provider issued 2 official updates during the incident, describing the identified issue and later confirming restoration across the affected components.

An investigation into a regional connectivity issue in the Melbourne area caused a brief outage impacting Zoom Meetings and Zoom Phone Australia. Users attempting to join meetings or place calls in the region may have experienced intermittent connectivity. The outage began at 3:14 PM UTC and was resolved by 3:49 PM UTC, lasting about 35 minutes. Zoom issued 2 status updates during the incident, first acknowledging the investigation and later confirming restoration. The impact was localized to the Melbourne region with no widespread outages reported.

The outage affected inbound SMS and MMS traffic from T-Mobile subscribers to a subset of Zoom Contact Center (ZP) and Zoom Phone (ZCC) customers, causing message delivery failures and temporary unavailability notices for affected users. The issue involved two components: Zoom Contact Center - Global / SMS and Zoom Phone - Global / SMS.

The outage began on Mar 26, 2025 8:39 PM UTC and was resolved by Mar 28, 2025 10:39 PM UTC, lasting a little over two days. Zoom's status page indicated an initial investigation and ongoing remediation, with updates as the incident progressed. User reports came from multiple regions, including the United States and Kenya, indicating broad geographic reach.

Zoom experienced a brief degradation of the English live transcription and translation service for Zoom Meetings in Australia, which may have affected real-time captions for a short window. The outage began at 7:19 AM UTC and was resolved by 7:44 AM UTC, lasting about 25 minutes. The Zoom status page indicated an initial investigation into the degradation and later confirmed recovery as the Zoom Meetings / Live Transcription component returned to normal; two official status updates were provided during the incident.

A subset of Zoom users in the Australia region experienced issues with Zoom Surveys, where surveys created were not appearing on the survey page. Zoom Clips also showed intermittent issues during the incident. The outage was localized to Australia and affected two components: Zoom Surveys and Zoom Clips.

According to Zoom's status updates, investigation began at Mar 22, 2025 5:39 AM UTC and the affected components were restored by Mar 22, 2025 6:29 AM UTC. The incident lasted about 50 minutes, and Zoom issued three status updates during its course.

The Zoom Phone service in the APAC region underwent a scheduled maintenance window starting at 1:34 PM UTC for Hyderabad Zoom Phone Maintenance. The APAC Zoom Phone component transitioned to maintenance and was expected to be partly unavailable during the window. The maintenance lasted roughly 8 hours and the service returned to up at 9:34 PM UTC.

User activity during the window was limited, with 1 report logged at 4:00 PM UTC, including a note from Krakow, Poland at 4:02 PM UTC. The Zoom status page issued two updates as the maintenance progressed and following the restoration.

Zoom conducted a data center consolidation with related maintenance affecting Zoom Contact Center Global / Web Portal and Zoom Phone Global / Web Portal beginning at Mar 13, 2025 5:09 AM UTC. The work touched multiple components, including Zoom Contact Center - Global / Web Portal (Admin/Users/Provisioning) and Zoom Phone - Global / Web Portal (Admin/Users/Provisioning/Dashboard & Reporting). Over the following days, the status page posted updates as maintenance progressed. On 8:29 AM UTC, a subset of users began experiencing inbound call issues with Zoom Phone; a subsequent update noted that inbound and outbound calling issues had been resolved for those users by 8:54 AM UTC and that monitoring would continue.

The incident was characterized by partial disruption rather than a full outage, with user reports coming from multiple regions and across several components. As maintenance continued, most affected services gradually returned to normal across the days that followed, with Zoom Contact Center Web Portal restored by Mar 19, 2025 10:34 PM UTC and other Zoom Phone and Contact Center components returning to operation in the ensuing updates. The events encompassed multiple maintenance windows and a broader data center consolidation, culminating in a return to normal service for the affected areas by late March 19.

The Hong Kong region experienced a brief connectivity issue affecting Zoom Meetings and the Zoom Website. Some users reported trouble joining meetings and accessing the web portal. The outage began on 1:34 AM UTC and was resolved by 2:09 AM UTC, lasting about 35 minutes. The incident affected two components: Zoom Meetings and Zoom Website, with a small number of user reports during the event. Zoom published an update noting they were investigating connectivity issues in Hong Kong and later confirmed the services had returned to normal.

The issue appeared localized to the Hong Kong region and did not indicate a wider global impact. The provider issued two status updates during the incident, reflecting initial investigation and subsequent restoration of services.

The Zoom Website / Web Portal experienced degraded performance for a subset of users in the Ohio region, with slower page loads when accessing Zoom web pages. The incident began at 7:19 AM UTC and was resolved by 7:24 AM UTC, lasting roughly 5 minutes and localized to Ohio. Zoom indicated an ongoing investigation in their status updates, and service returned to normal after the brief disruption. The provider issued 2 status updates during the incident, describing the investigation and eventual restoration of access to the Zoom Website / Web Portal.

Geographic impact was limited to the Ohio region, with no broader service outage indicated for Zoom users.