Zoom Outage History

Zoom experienced a brief degradation of the English live transcription and translation service for Zoom Meetings in Australia, which may have affected real-time captions for a short window. The outage began at 7:19 AM UTC and was resolved by 7:44 AM UTC, lasting about 25 minutes. The Zoom status page indicated an initial investigation into the degradation and later confirmed recovery as the Zoom Meetings / Live Transcription component returned to normal; two official status updates were provided during the incident.

A subset of Zoom users in the Australia region experienced issues with Zoom Surveys, where surveys created were not appearing on the survey page. Zoom Clips also showed intermittent issues during the incident. The outage was localized to Australia and affected two components: Zoom Surveys and Zoom Clips.

According to Zoom's status updates, investigation began at Mar 22, 2025 5:39 AM UTC and the affected components were restored by Mar 22, 2025 6:29 AM UTC. The incident lasted about 50 minutes, and Zoom issued three status updates during its course.

The Zoom Phone service in the APAC region underwent a scheduled maintenance window starting at 1:34 PM UTC for Hyderabad Zoom Phone Maintenance. The APAC Zoom Phone component transitioned to maintenance and was expected to be partly unavailable during the window. The maintenance lasted roughly 8 hours and the service returned to up at 9:34 PM UTC.

User activity during the window was limited, with 1 report logged at 4:00 PM UTC, including a note from Krakow, Poland at 4:02 PM UTC. The Zoom status page issued two updates as the maintenance progressed and following the restoration.

Zoom conducted a data center consolidation with related maintenance affecting Zoom Contact Center Global / Web Portal and Zoom Phone Global / Web Portal beginning at Mar 13, 2025 5:09 AM UTC. The work touched multiple components, including Zoom Contact Center - Global / Web Portal (Admin/Users/Provisioning) and Zoom Phone - Global / Web Portal (Admin/Users/Provisioning/Dashboard & Reporting). Over the following days, the status page posted updates as maintenance progressed. On 8:29 AM UTC, a subset of users began experiencing inbound call issues with Zoom Phone; a subsequent update noted that inbound and outbound calling issues had been resolved for those users by 8:54 AM UTC and that monitoring would continue.

The incident was characterized by partial disruption rather than a full outage, with user reports coming from multiple regions and across several components. As maintenance continued, most affected services gradually returned to normal across the days that followed, with Zoom Contact Center Web Portal restored by Mar 19, 2025 10:34 PM UTC and other Zoom Phone and Contact Center components returning to operation in the ensuing updates. The events encompassed multiple maintenance windows and a broader data center consolidation, culminating in a return to normal service for the affected areas by late March 19.

The Hong Kong region experienced a brief connectivity issue affecting Zoom Meetings and the Zoom Website. Some users reported trouble joining meetings and accessing the web portal. The outage began on 1:34 AM UTC and was resolved by 2:09 AM UTC, lasting about 35 minutes. The incident affected two components: Zoom Meetings and Zoom Website, with a small number of user reports during the event. Zoom published an update noting they were investigating connectivity issues in Hong Kong and later confirmed the services had returned to normal.

The issue appeared localized to the Hong Kong region and did not indicate a wider global impact. The provider issued two status updates during the incident, reflecting initial investigation and subsequent restoration of services.

The Zoom Website / Web Portal experienced degraded performance for a subset of users in the Ohio region, with slower page loads when accessing Zoom web pages. The incident began at 7:19 AM UTC and was resolved by 7:24 AM UTC, lasting roughly 5 minutes and localized to Ohio. Zoom indicated an ongoing investigation in their status updates, and service returned to normal after the brief disruption. The provider issued 2 status updates during the incident, describing the investigation and eventual restoration of access to the Zoom Website / Web Portal.

Geographic impact was limited to the Ohio region, with no broader service outage indicated for Zoom users.

A subset of Zoom Website / Web Portal users in the Ohio region experienced slow loading times when accessing Zoom web pages, resulting in degraded performance for affected users. Zoom categorized the incident as a degraded state and began investigating. The outage began at 6:49 AM UTC and was resolved by 7:14 AM UTC, lasting about 25 minutes.

Zoom performed a scheduled maintenance window affecting Zoom Support / Knowledge Base and Zoom Support / Ticketing. The maintenance began at 1:04 AM UTC and concluded at 3:04 AM UTC, during which the two components were listed as in maintenance on Zoom's status page. The incident involved two status updates documenting the maintenance progress and completion, with services returning to normal after the window.

Zoom experienced a brief issue where voicemail recording was delayed in Zoom Phone and Zoom Contact Center in North America. The incident began at Mar 7, 2025 12:59 AM UTC and was resolved by Mar 7, 2025 1:19 AM UTC, lasting about 20 minutes. The affected components were Zoom Phone - NORTH AMERICA / Recording Service and Zoom Contact Center - NORTH AMERICA / Recording Service, and Zoom provided updates noting an investigation and later restoration of normal service as the situation was resolved. The provider issued two status updates during the incident before services returned to full operation.

Zoom conducted scheduled maintenance at the Mumbai Data Center that impacted Zoom Meetings, the Zoom Conference Room Connector, and Zoom Phone APAC. The maintenance window lasted about 6 hours, beginning at Feb 23, 2025 5:34 AM UTC and ending at Feb 23, 2025 11:34 AM UTC. During the window, the affected components were listed as in maintenance and later returned to normal as the maintenance completed. The Zoom status page recorded two updates: the in-progress maintenance notice and the restoration to service for the APAC components.