Zoom Outage History

Zoom conducted scheduled maintenance to deprecate the CDN endpoint d11yldzmag5yn.cloudfront.net, impacting the Zoom Website / Download Center & Clients during the window. Access to the Zoom site and downloads could be affected while the endpoint was deprecated. The maintenance began at 1:00 AM UTC and concluded at 6:04 AM UTC, lasting about 5 hours. The Zoom status page published two updates during the incident, and the affected components returned to normal after completion.

Zoom conducted scheduled EU regional maintenance from Feb 21, 2025 10:09 PM UTC to Feb 21, 2025 11:09 PM UTC. During this window, Zoom Support / Ticketing and Zoom Support / Knowledge Base were listed as maintenance, signaling temporary limitations for the EU-based support portals.

Both components returned to normal after the maintenance window, with the status page moving from maintenance back to normal operation. The provider issued 2 status updates during the incident, confirming the completion of maintenance and the restoration of service.

Zoom Phone in North America experienced a brief disruption affecting inbound and outbound calls, with degraded calling for about 25 minutes. The incident was region-specific and did not indicate a global service impact. The event began at Feb 20, 2025 9:44 PM UTC and was resolved by Feb 20, 2025 10:09 PM UTC. Zoom's status page listed Zoom Phone - NORTH AMERICA / Calling (Inbound/Outbound) as the affected component, and the provider issued 2 status updates during the incident.

Zoom experienced a brief regional outage in Singapore affecting a subset of users of Zoom Meetings and Zoom Conference Room Connector. The incident began at Feb 20, 2025 5:09 PM UTC and was resolved by Feb 20, 2025 5:19 PM UTC, lasting about 10 minutes. The provider issued two status updates during the incident, noting an investigation and restoration, with impact limited to the Singapore region and to the Zoom Meetings and Conference Room Connector components.

Zoom reported a regional degradation affecting a subset of users in China with issues in Zoom Meetings. The impact was localized to China, with some users potentially experiencing intermittent access to meetings during the window.

The incident began at 8:39 AM UTC and was resolved by 9:59 AM UTC, lasting about 1 hour 20 minutes. The Zoom status page posted two updates: first noting an investigation into degraded performance and later confirming the issue was resolved and service was restored.

The Zoom Outlook calendar add-in experienced an outage that prevented users from adding Zoom meetings via the Outlook integration. The issue affected the Zoom Website / Integrations/Calendar/Plug-In/Add-In component and caused degraded scheduling functionality for Outlook users. The outage began on 4:24 PM UTC and was resolved by 5:24 PM UTC, lasting about 1 hour. The provider issued 2 status updates during the incident and a workaround was available: users could add Zoom meetings through the add-in setting tab.

Zoom conducted scheduled maintenance at the Hyderabad Data Center from Feb 16, 2025 5:34 AM UTC to Feb 16, 2025 11:34 AM UTC, affecting three components: Zoom Meetings, Zoom Conference Room Connector, and Zoom Phone APAC. Users in the APAC region could have experienced interruptions or degraded performance for meetings, conference room connectivity, and Zoom Phone during the maintenance window. The incident lasted about 6 hours.

Zoom posted two official updates during the incident: one to note the maintenance was in progress and another to confirm restoration of services for the listed components. After completion, Zoom Meetings, Zoom Conference Room Connector, and Zoom Phone APAC returned to normal, with full service resumed by Feb 16, 2025 11:34 AM UTC.

Zoom Conference Room Connector in Australia experienced an intermittent issue that degraded Zoom Meetings for affected users. The incident began at Feb 14, 2025 11:49 AM UTC when Zoom flagged the Zoom Meetings / Zoom Conference Room Connector as degraded in Australia. The provider issued two status updates during the incident, and service was restored by Feb 14, 2025 1:24 PM UTC.

The Zoom Mail / Mail service experienced email delivery failures and messages flagged as spam for a subset of users, starting around 5:04 AM UTC. Zoom explained the issue involved their email delivery and spam filtering, and that engineers were working with the third-party provider to resolve it.

The incident was resolved by 10:44 AM UTC, with the Zoom Mail / Mail component returning to normal. The provider issued two status updates during the incident and the outage lasted about 5 hours and 40 minutes. A single user report around 9:00 AM UTC described an issue loading Zoom on the website, indicating limited but notable impact on user workflows.

An outage affected Zoom Meetings In-Meeting Chat and Polling for users in the European region, disrupting in-meeting chat and polling functionality. The incident began on Feb 9, 2025 6:04 PM UTC and was resolved by Feb 9, 2025 6:39 PM UTC, lasting about 35 minutes. The Zoom status page posted two updates during the event, noting an issue with Meeting Chat and later confirming restoration of the service.