Zoom Outage History

A subset of Zoom Website / Web Portal users in the Ohio region experienced slow loading times when accessing Zoom web pages, resulting in degraded performance for affected users. Zoom categorized the incident as a degraded state and began investigating. The outage began at 6:49 AM UTC and was resolved by 7:14 AM UTC, lasting about 25 minutes.

Zoom performed a scheduled maintenance window affecting Zoom Support / Knowledge Base and Zoom Support / Ticketing. The maintenance began at 1:04 AM UTC and concluded at 3:04 AM UTC, during which the two components were listed as in maintenance on Zoom's status page. The incident involved two status updates documenting the maintenance progress and completion, with services returning to normal after the window.

Zoom experienced a brief issue where voicemail recording was delayed in Zoom Phone and Zoom Contact Center in North America. The incident began at Mar 7, 2025 12:59 AM UTC and was resolved by Mar 7, 2025 1:19 AM UTC, lasting about 20 minutes. The affected components were Zoom Phone - NORTH AMERICA / Recording Service and Zoom Contact Center - NORTH AMERICA / Recording Service, and Zoom provided updates noting an investigation and later restoration of normal service as the situation was resolved. The provider issued two status updates during the incident before services returned to full operation.

Zoom conducted scheduled maintenance at the Mumbai Data Center that impacted Zoom Meetings, the Zoom Conference Room Connector, and Zoom Phone APAC. The maintenance window lasted about 6 hours, beginning at Feb 23, 2025 5:34 AM UTC and ending at Feb 23, 2025 11:34 AM UTC. During the window, the affected components were listed as in maintenance and later returned to normal as the maintenance completed. The Zoom status page recorded two updates: the in-progress maintenance notice and the restoration to service for the APAC components.

Zoom conducted scheduled maintenance to deprecate the CDN endpoint d11yldzmag5yn.cloudfront.net, impacting the Zoom Website / Download Center & Clients during the window. Access to the Zoom site and downloads could be affected while the endpoint was deprecated. The maintenance began at 1:00 AM UTC and concluded at 6:04 AM UTC, lasting about 5 hours. The Zoom status page published two updates during the incident, and the affected components returned to normal after completion.

Zoom conducted scheduled EU regional maintenance from Feb 21, 2025 10:09 PM UTC to Feb 21, 2025 11:09 PM UTC. During this window, Zoom Support / Ticketing and Zoom Support / Knowledge Base were listed as maintenance, signaling temporary limitations for the EU-based support portals.

Both components returned to normal after the maintenance window, with the status page moving from maintenance back to normal operation. The provider issued 2 status updates during the incident, confirming the completion of maintenance and the restoration of service.

Zoom Phone in North America experienced a brief disruption affecting inbound and outbound calls, with degraded calling for about 25 minutes. The incident was region-specific and did not indicate a global service impact. The event began at Feb 20, 2025 9:44 PM UTC and was resolved by Feb 20, 2025 10:09 PM UTC. Zoom's status page listed Zoom Phone - NORTH AMERICA / Calling (Inbound/Outbound) as the affected component, and the provider issued 2 status updates during the incident.

Zoom experienced a brief regional outage in Singapore affecting a subset of users of Zoom Meetings and Zoom Conference Room Connector. The incident began at Feb 20, 2025 5:09 PM UTC and was resolved by Feb 20, 2025 5:19 PM UTC, lasting about 10 minutes. The provider issued two status updates during the incident, noting an investigation and restoration, with impact limited to the Singapore region and to the Zoom Meetings and Conference Room Connector components.

Zoom reported a regional degradation affecting a subset of users in China with issues in Zoom Meetings. The impact was localized to China, with some users potentially experiencing intermittent access to meetings during the window.

The incident began at 8:39 AM UTC and was resolved by 9:59 AM UTC, lasting about 1 hour 20 minutes. The Zoom status page posted two updates: first noting an investigation into degraded performance and later confirming the issue was resolved and service was restored.

The Zoom Outlook calendar add-in experienced an outage that prevented users from adding Zoom meetings via the Outlook integration. The issue affected the Zoom Website / Integrations/Calendar/Plug-In/Add-In component and caused degraded scheduling functionality for Outlook users. The outage began on 4:24 PM UTC and was resolved by 5:24 PM UTC, lasting about 1 hour. The provider issued 2 status updates during the incident and a workaround was available: users could add Zoom meetings through the add-in setting tab.