Zoom Outage History

Zoom conducted a scheduled maintenance window affecting Zoom Support / Knowledge Base and Zoom Support / Ticketing. Access to these components was limited during the window. The maintenance ran from Feb 8, 2025 6:04 AM UTC to Feb 8, 2025 7:04 AM UTC, lasting about 1 hour. The Zoom status page posted two updates, one to indicate the maintenance started and another to confirm services were restored.

Zoom experienced regional degradation in the Saudi Arabia region, intermittently affecting multiple services. Users in the area encountered issues with Zoom Meetings, Zoom Phone, Zoom Contact Center, and related tools such as the dashboard and reporting. The incident began with an official update noting an ongoing investigation into possible network problems in Saudi Arabia, with the first status change at Feb 4, 2025 3:59 PM UTC.

Zoom experienced a regional issue affecting the live meeting dashboard in the Saudi Arabia region, impacting the Zoom Website / Zoom Dashboard & Reporting component. Users in this locale may have seen degraded visibility of live meeting data during the incident. The outage began at 1:14 PM UTC and was resolved by 1:54 PM UTC, lasting about 40 minutes. The provider issued 2 status updates during the incident.

Zoom Meetings / Live Streaming experienced a brief disruption affecting streaming meetings to YouTube. The issue began at 10:54 PM UTC and was resolved by 11:19 PM UTC, lasting about 25 minutes. The incident appeared limited to the Live Streaming feature within Zoom Meetings.

The Zoom status page documented ongoing investigation and posted two updates during the incident, ultimately confirming restoration of the Live Streaming service.

Zoom completed a scheduled maintenance window affecting the Zoom Website, Download Center, and Clients. The maintenance ran for about 1 hour, beginning at Feb 2, 2025 1:04 AM UTC and ending at Feb 2, 2025 2:04 AM UTC. During this period, access to downloads and client components may have been limited. Zoom posted two official status updates—one noting the maintenance in progress and a follow-up confirming the service was restored. There were no user reports observed during the window. The status page described the event as a Scheduled Zoom Software Quarterly Lifecycle Update (2/1/2025).

Zoom experienced a brief degradation affecting search and dashboard-related services, impacting multiple components including Zoom Clips, Zoom Meetings / Recording, Zoom Contact Center - Global / Reporting Service, Zoom Rooms, and Zoom Rooms / Zoom Workspace Reservation. The incident began at Feb 1, 2025 4:29 PM UTC and was resolved by Feb 1, 2025 5:04 PM UTC, lasting roughly 35 minutes. Users may have encountered slower searches and limited access to dashboards during the window.

Zoom published two status updates during the incident. The initial update indicated investigation and degraded performance across the affected services, and a follow-up confirmed that the listed components had returned to normal by the end of the window.

Zoom Phone in the United Kingdom experienced degraded calling for inbound and outbound calls, impacting users in the UK. The issue was isolated to Zoom Phone - EMEA / Calling (Inbound/Outbound) and persisted from Jan 23, 2025 9:39 AM UTC to Jan 23, 2025 11:04 AM UTC for roughly 1 hour and 25 minutes. Users could have experienced call quality issues or failures during this period.

Zoom's status page indicated that engineers were investigating and monitoring the impact, with updates provided as information became available. The incident involved two official status updates, and service was restored by Jan 23, 2025 11:04 AM UTC.

Zoom Phone experienced regional calling issues affecting LATAM and the United States. In LATAM, users reported degraded one way audio quality for outbound calls, while in the US a subset of customers using a specific carrier faced inbound call failures. The incident began at 6:59 PM UTC and involved Zoom Phone components across LATIN AMERICA and NORTH AMERICA.

Zoom's status page documented the progression through four updates: the initial investigation for LATAM at 6:59 PM UTC, the inbound call failures in US at 8:09 PM UTC, the LATAM outbound audio issue being monitored for resolution at 9:54 PM UTC, and the North America components returning to normal by 10:54 PM UTC.

Overall, the outage spanned about 6:59 PM UTC to 10:54 PM UTC, or roughly 3 hours and 55 minutes. By the end of the window, all affected Zoom Phone components in LATAM and North America were reported to be up.

Zoom conducted a scheduled maintenance window for data center consolidations, impacting the Zoom Meetings and Zoom Conference Room Connector. The maintenance began at Jan 21, 2025 1:04 AM UTC and ran until Jan 21, 2025 8:04 AM UTC, during which the affected components were listed as in maintenance. Users may have experienced intermittent access or limited functionality for these services during the window. The Zoom status page posted two updates during the incident, confirming the ongoing maintenance and its eventual completion, with the component returning to normal operation after the maintenance window.

Zoom reported an issue with Enable Nested app authentication for Outlook Add-in SSO, causing the authentication flow to malfunction. The team identified the problem and planned a deployment to remediate the issue that evening, with no impact to end users. The affected component was Zoom Website / Integrations/Calendar/Plug-In/Add-In. The outage began at 8:59 PM UTC and was resolved by 7:39 AM UTC.