Zoom Outage History

Zoom scheduled a planned maintenance window on 2026-02-21 that affected a broad set of services, including Zoom Meetings (and related features), Live Streaming, Zoom CX North America / Zoom Contact Center, Live Transcription, Meeting Dial-in/Telephony, Zoom Conference Room Connector, Recording, Zoom Webinars, Zoom AIC, Zoom Phone, and Zoom Rooms. The maintenance began at Feb 21, 2026 5:04 AM UTC and concluded at Feb 21, 2026 9:04 AM UTC, lasting roughly 4 hours. During the window these components were placed in maintenance mode, which may have caused temporary unavailability or limited functionality for users.

Zoom experienced a regional service degradation in Sao Paulo, Brazil, affecting Zoom Meetings, the Zoom Conference Room Connector, and Zoom Phone inbound/outbound in LATAM. Users in the area faced interruptions and degraded experience when joining meetings, hosting calls, or using conferencing features. The degradation began at Feb 20, 2026 6:34 PM UTC and persisted as teams investigated the impact across 3 affected components.

The provider issued 4 status updates during the incident. The root cause was identified at Feb 20, 2026 7:14 PM UTC, and a fix was implemented shortly after. Services were progressively restored and fully returned to normal by Feb 20, 2026 8:04 PM UTC. All affected components returned to up status by that time.

Zoom reported a degradation of the AIC Web Search feature for a subset of users in the United States. The issue was tied to a third‑party vendor and affected the Zoom Meetings / Zoom AIC component. The incident began at 10:04 PM UTC and was resolved by 10:34 PM UTC, with full service restored by 10:44 PM UTC. Three status updates were issued during the incident to keep users informed.

Impact was limited to the AIC Web Search feature for US users; other Zoom services remained functioning. After the third‑party vendor addressed the issue, the AIC Web Search function returned to normal and monitoring continued.

Zoom conducted a scheduled maintenance window lasting about 4 hours, during which multiple components including Zoom CX North America / Zoom Contact Center, Zoom Meetings (and related features such as Live Transcription, Live Streaming, Dial-in/Telephony, and Conference Room Connector), Zoom Recording, Zoom Webinars, Zoom AIC, Zoom Phone North America, and Zoom Rooms were placed in maintenance. The window began at Feb 16, 2026 2:04 AM UTC and completed at Feb 16, 2026 6:04 AM UTC, with services returning to normal after the window. The provider issued two status updates during the incident and confirmed all affected components were restored by Feb 16, 2026 6:04 AM UTC.

Zoom conducted a scheduled maintenance window impacting multiple Zoom Meetings services. The maintenance began at Feb 15, 2026 6:04 AM UTC and concluded at Feb 15, 2026 10:04 AM UTC. The window listed 12 affected components, including Zoom Meetings, Zoom CX North America, Zoom Phone, Zoom Rooms, Live Transcription, Live Streaming, Meeting Dial-in/Telephony, Recording, Zoom Webinars, and Zoom AIC. Users may have experienced intermittent access or degraded features across meetings and related services during the maintenance, with North America components specifically noted.

Zoom conducted a brief maintenance window starting at Feb 14, 2026 9:09 AM UTC and ending at Feb 14, 2026 9:14 AM UTC, impacting 11 components across the Zoom Meetings ecosystem. Affected areas include Zoom CX - NORTH AMERICA / Zoom Contact Center; Zoom Meetings / Zoom Meetings; Meeting Dial-in/Telephony; Zoom Meetings / Zoom Conference Room Connector; Zoom Meetings / Recording; Zoom Meetings / Zoom Webinars; Zoom Meetings / Zoom AIC; Zoom Phone - NORTH AMERICA / Zoom Phone; Zoom Rooms / Zoom Rooms; Zoom Meetings / Live Transcription; and Zoom Meetings / Live Streaming. Users may have experienced temporary interruptions or degraded access to these features during the maintenance window.

The provider issued two official status updates during the event, at Feb 14, 2026 9:09 AM UTC and Feb 14, 2026 9:14 AM UTC. All affected components returned to normal by Feb 14, 2026 9:14 AM UTC.

Zoom initiated a scheduled maintenance window affecting multiple services, including Zoom Rooms, Zoom Meetings, Zoom Phone, Zoom Webinars, and related components. During the window, these services were placed in maintenance mode, and users may have experienced limited access or interruptions.

The maintenance window began at Feb 14, 2026 5:04 AM UTC and concluded at Feb 14, 2026 9:04 AM UTC. The Zoom status page posted two updates during the incident, confirming the maintenance and later noting that all listed components had returned to normal.

Zoom experienced a regional service degradation affecting the Zoom Virtual Agent for a subset of users in the North America region. The issue impacted the Virtual Agent component, with degraded performance observed from 2:32 PM UTC to 8:14 PM UTC.

The service was restored and returned to normal by 9:54 PM UTC. Zoom issued two official status updates during the incident to communicate the degradation and recovery, and monitoring continued to ensure stability.

Zoom reported a brief service degradation affecting SMS delivery for a subset of Twilio Long Codes to AT&T in the US and Canada region. Affected users may have experienced SMS messages not being delivered during the window of the issue. The issue began at 11:07 PM UTC and ended by 11:15 PM UTC.

The Zoom status page listed the incident as a service degradation at 11:54 PM UTC and confirmed resolution by 12:29 AM UTC after the status returned to up. The incident involved two official updates from Zoom and appeared limited in scope with low user-reported activity. The problem was localized to the SMS delivery pathway and did not indicate a broader outage.

Zoom experienced a regional outage affecting a subset of users routing through Cleveland, Ohio. Customers reported connection issues and meetings failing to start due to network timeouts. The incident lasted from 3:13 PM UTC to 6:25 PM UTC, after which traffic returned to normal levels.

Zoom's status page documented the issue and updates. The provider issued two status updates during the incident, noting the regional disruption and confirming that a fix had been applied, with traffic restored to normal levels.