Zoom Outage History

Zoom conducted a scheduled maintenance window affecting Zoom Phone APAC, Zoom CX APAC, Zoom Meetings, and Zoom Conference Room Connector. The maintenance began at 4:34 PM UTC and ended at 7:09 PM UTC, lasting 2 hours 35 minutes, after which the affected components returned to normal. Zoom issued 2 updates on its status page during the window to communicate the maintenance and its completion.

Zoom experienced an issue affecting the Microsoft OneDrive for Organizations App, impacting a subset of users during Zoom sessions between 6:05 AM UTC and 8:30 AM UTC UTC. The incident lasted about 2 hours and 25 minutes before resolution. The Zoom status page documented the problem and subsequently transitioned to a warning at Feb 5, 2026 9:14 AM UTC, with the status returning to normal by Feb 5, 2026 9:35 AM UTC after monitoring. Two official status updates were issued during the incident.

Zoom Phone outbound call services were disrupted for users in the Australia region, affecting a subset of Provider Exchange Partners. Inbound calls were not affected. The issue affected outbound calls from 6:00 PM UTC to 10:09 PM UTC UTC, with customers experiencing failed or degraded outbound calls during that window.

During the incident, Zoom issued 2 status updates: first noting the issue and mitigation at 10:49 PM UTC and then confirming restoration by 11:04 PM UTC. The incident lasted roughly 5 hours, with full service restored by 11:04 PM UTC and ongoing monitoring recommended.

A subset of Zoom users in Australia experienced issues with inbound and outbound SMS, disrupting SMS delivery from 4:25 AM UTC to 8:20 AM UTC (roughly 3 hours and 55 minutes).

The issue was resolved by Zoom's carrier partner and services were restored. Zoom's status page noted the degraded SMS condition at Feb 4, 2026 11:19 AM UTC and the outage was officially resolved by Feb 4, 2026 11:34 AM UTC, with two status updates issued during the incident.

Zoom Virtual Agent services in the Saudi Arabia region experienced a brief degradation affecting the Zoom Virtual Agent - EMEA / Voice Agent and Zoom Virtual Agent - EMEA / Chat Agent. Users in the region may have encountered partial outages or reduced functionality during the incident. The issue began at 1:14 AM UTC and was resolved by 1:44 AM UTC, with full recovery by 1:49 AM UTC, lasting roughly 35 minutes. The provider issued 3 status updates to communicate the incident and resolution.

Zoom experienced a service degradation affecting inbound and outbound toll-free calls in the Japan region. The issue impacted two Zoom CX components: Zoom CX - JAPAN / Zoom Contact Center and Zoom CX - JAPAN / Voice (Inbound/Outbound). The outage began at 12:49 AM UTC and was resolved by 1:39 AM UTC, lasting roughly 50 minutes. Users attempting toll-free calls in Japan may have experienced failures or degraded call quality.

The provider issued two status updates during the incident, detailing the degradation and restoration of services. All affected components returned to normal after the final update.

Zoom experienced multiple regional degradations between Jan 30 and Jan 31, impacting Zoom Phone outbound calls in the United Kingdom, Zoom Contact Center inbound/outbound calls in Saudi Arabia, and later a Pardot integration issue. The UK outage began at Jan 30, 2026 12:44 PM UTC and lasted about 17 hours and 50 minutes, with the affected UK component restored by Jan 31, 2026 6:34 AM UTC. Separately, Zoom Contact Center degradation in Saudi Arabia started around Jan 30, 2026 7:52 PM UTC and was resolved roughly 29 minutes later at Jan 30, 2026 8:21 PM UTC. On Jan 31, 2026 1:19 AM UTC, Pardot integration degradation was reported, with ongoing investigation as of Jan 31, 2026 4:09 AM UTC and no final resolution in the latest update.

Zoom experienced a partial outage affecting the WhatsApp integration within Zoom CX - Global / 3rd Party Integration Clients. The issue disrupted WhatsApp-related messaging workflows for some users, with reports of problems connecting or initiating WhatsApp-based communications. The root cause was identified, and Zoom's team stated they were actively working on a resolution. Two status updates were issued during the incident.

The outage began on 6:44 PM UTC and was resolved by 9:59 PM UTC, lasting about 3 hours 15 minutes. Reports from across multiple regions indicated a global impact, though the incident was a partial outage rather than a complete service loss. After resolution, WhatsApp integration and related Zoom CX integrations returned to normal operation.

Zoom AI Companion degradation in the India region impacted meeting summaries for Zoom AI Companion in Zoom Meetings and Zoom Chat. The issue began at 4:44 PM UTC and was resolved by 5:39 PM UTC, lasting about 55 minutes. Users in the India region may have experienced incomplete or delayed AI-generated meeting summaries.

Zoom experienced a brief service degradation impacting Zoom Docs, Zoom CX - NORTH AMERICA / Zoom Contact Center, and Zoom Website / Web Portal. The issue began on 7:14 PM UTC with the status page noting an investigation and was resolved by 7:34 PM UTC, for an outage duration of roughly 20 minutes. The incident prompted an official status update indicating an investigation and subsequent restoration, after which all affected components returned to normal.