Zoom Outage History

Zoom experienced a service degradation affecting the Clinical Notes feature, impacting a subset of users who could not load notes or access Clinical Notes in the app or web interface. The issue began on Feb 10, 2026 1:54 PM UTC and persisted for about five hours.

Zoom issued three status updates during the incident. The degradation started at Feb 10, 2026 1:54 PM UTC with the Clinical Notes component moving to a degraded state, was listed as resolved at Feb 10, 2026 6:59 PM UTC, and full restoration to up status was confirmed at Feb 10, 2026 7:14 PM UTC.

Geographic pattern and user report activity: Reports clustered from Ohio and Kentucky in the United States, with many users reporting issues between 4:30 PM UTC and 6:15 PM UTC UTC, indicating regional impact rather than a global outage.

Zoom Docs sharing inside Zoom Meetings experienced a glitch for a subset of users in the United States, Canada, and Singapore, limiting the ability to share documents during meetings and hindering collaboration in those regions. The incident began at 10:59 AM UTC and was resolved by 12:54 PM UTC, lasting about 1 hour and 55 minutes. The provider issued two status updates noting the degraded Zoom Docs sharing and ongoing investigation into the impact and root cause, with the Zoom Docs component returning to normal after remediation. User reports were limited during the event.

Zoom conducted a planned maintenance window affecting Zoom Meetings and related services, from Feb 9, 2026 2:04 AM UTC to Feb 9, 2026 6:04 AM UTC. The window impacted multiple components including Zoom Meetings Recording, Zoom Webinars, Live Transcription, Live Streaming, Meeting Dial-in/Telephony, Zoom Conference Room Connector, Zoom Rooms, Zoom AIC, Zoom Phone, and Zoom Contact Center. Users may have experienced temporary interruptions or degraded functionality during the maintenance period.

According to Zoom's status page, the transition from up to maintenance occurred at Feb 9, 2026 2:04 AM UTC and services were restored at Feb 9, 2026 6:04 AM UTC, with two status updates issued during the incident.

Zoom conducted a scheduled maintenance window affecting Zoom Phone APAC, Zoom CX APAC, Zoom Meetings, and Zoom Conference Room Connector. The maintenance began at 4:34 PM UTC and ended at 7:09 PM UTC, lasting 2 hours 35 minutes, after which the affected components returned to normal. Zoom issued 2 updates on its status page during the window to communicate the maintenance and its completion.

Zoom experienced an issue affecting the Microsoft OneDrive for Organizations App, impacting a subset of users during Zoom sessions between 6:05 AM UTC and 8:30 AM UTC UTC. The incident lasted about 2 hours and 25 minutes before resolution. The Zoom status page documented the problem and subsequently transitioned to a warning at Feb 5, 2026 9:14 AM UTC, with the status returning to normal by Feb 5, 2026 9:35 AM UTC after monitoring. Two official status updates were issued during the incident.

Zoom Phone outbound call services were disrupted for users in the Australia region, affecting a subset of Provider Exchange Partners. Inbound calls were not affected. The issue affected outbound calls from 6:00 PM UTC to 10:09 PM UTC UTC, with customers experiencing failed or degraded outbound calls during that window.

During the incident, Zoom issued 2 status updates: first noting the issue and mitigation at 10:49 PM UTC and then confirming restoration by 11:04 PM UTC. The incident lasted roughly 5 hours, with full service restored by 11:04 PM UTC and ongoing monitoring recommended.

A subset of Zoom users in Australia experienced issues with inbound and outbound SMS, disrupting SMS delivery from 4:25 AM UTC to 8:20 AM UTC (roughly 3 hours and 55 minutes).

The issue was resolved by Zoom's carrier partner and services were restored. Zoom's status page noted the degraded SMS condition at Feb 4, 2026 11:19 AM UTC and the outage was officially resolved by Feb 4, 2026 11:34 AM UTC, with two status updates issued during the incident.

Zoom Virtual Agent services in the Saudi Arabia region experienced a brief degradation affecting the Zoom Virtual Agent - EMEA / Voice Agent and Zoom Virtual Agent - EMEA / Chat Agent. Users in the region may have encountered partial outages or reduced functionality during the incident. The issue began at 1:14 AM UTC and was resolved by 1:44 AM UTC, with full recovery by 1:49 AM UTC, lasting roughly 35 minutes. The provider issued 3 status updates to communicate the incident and resolution.

Zoom experienced a service degradation affecting inbound and outbound toll-free calls in the Japan region. The issue impacted two Zoom CX components: Zoom CX - JAPAN / Zoom Contact Center and Zoom CX - JAPAN / Voice (Inbound/Outbound). The outage began at 12:49 AM UTC and was resolved by 1:39 AM UTC, lasting roughly 50 minutes. Users attempting toll-free calls in Japan may have experienced failures or degraded call quality.

The provider issued two status updates during the incident, detailing the degradation and restoration of services. All affected components returned to normal after the final update.

Zoom experienced multiple regional degradations between Jan 30 and Jan 31, impacting Zoom Phone outbound calls in the United Kingdom, Zoom Contact Center inbound/outbound calls in Saudi Arabia, and later a Pardot integration issue. The UK outage began at Jan 30, 2026 12:44 PM UTC and lasted about 17 hours and 50 minutes, with the affected UK component restored by Jan 31, 2026 6:34 AM UTC. Separately, Zoom Contact Center degradation in Saudi Arabia started around Jan 30, 2026 7:52 PM UTC and was resolved roughly 29 minutes later at Jan 30, 2026 8:21 PM UTC. On Jan 31, 2026 1:19 AM UTC, Pardot integration degradation was reported, with ongoing investigation as of Jan 31, 2026 4:09 AM UTC and no final resolution in the latest update.