Zoom Outage History

Zoom experienced a brief intermittent degradation affecting Zoom AI Companion features in the US and AU regions. The issue impacted Zoom Meetings / Zoom AI Companion and Zoom Chat / Zoom AI Companion, causing degraded AI-assisted functionality for a short period. The incident began at Jan 27, 2026 8:49 AM UTC and was resolved by Jan 27, 2026 9:04 AM UTC, lasting about 15 minutes. The provider issued 2 status updates during the incident.

Zoom Phone in the Japan region experienced degraded calling performance, impacting inbound and outbound calls. The issue affected two Zoom Phone components in Japan: Calling (Inbound/Outbound) and Provider Exchange. The outage began at 2:09 AM UTC and lasted for about 1 hour 35 minutes, with resolution at 3:44 AM UTC. The incident was accompanied by three official updates from Zoom during the outage, including ongoing investigation with the carrier and progress toward restoration. The impact was limited to Japan, with affected users experiencing calling issues during the window.

The provider's updates indicate a progression from initial investigation to remediation, ultimately restoring service. The incident highlights a region-specific degradation affecting Zoom Phone in Japan, with two components involved and multiple updates posted as the situation evolved.

In the United Kingdom region, Zoom reported a service degradation impacting MeetingAIC and Live Transcription features. This affected Zoom Meetings components including Live Transcription and Zoom AIC, leading to degraded transcript generation and AI-assisted meeting functionality for users in that region.

The incident began at Jan 23, 2026 11:39 PM UTC and was resolved by Jan 24, 2026 1:04 AM UTC, lasting approximately 1 hour 25 minutes. The provider issued 2 status updates during the incident while they investigated and worked toward recovery. The geographic impact appears regional to the UK.

Zoom Community experienced a scheduled maintenance window beginning at Jan 22, 2026 2:34 PM UTC and ending at Jan 22, 2026 6:04 PM UTC, during which access to Zoom Community features was temporarily unavailable. The maintenance lasted about 3 hours and 30 minutes. The Zoom status page indicated: 'In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.'

The service returned to normal after the window at Jan 22, 2026 6:04 PM UTC. The incident involved the Zoom Community component, with two official status updates issued during the event. The impact was limited to Zoom Community, with some users reporting issues during the maintenance window.

Zoom's Developer Platform / Marketplace experienced a brief service degradation affecting Zoom App Integration. This outage likely disrupted app integration functionality for developers relying on Zoom's app ecosystem for a short period. The incident began at 3:54 AM UTC and was resolved by 4:09 AM UTC, lasting roughly 15 minutes. The Zoom status page indicated an ongoing investigation into the degradation and later noted the component had returned to normal after the incident. The provider issued 2 status updates during the event.

The incident began during a scheduled maintenance window listed as having no operational impact Jan 18, 2026 1:04 AM UTC, but later a subset of users in the US region experienced short delays in email delivery and Zoom Meetings transcript degradation for Hebrew language across US and Europe. The disruption affected several components, including Zoom Mail, Zoom Meetings / Recording, Zoom Phone, and related admin/provisioning services. The provider issued six status updates over the course of the incident, which lasted about 29 hours before services began to restore.

By Jan 19, 2026 6:19 AM UTC, affected components were returning to normal; Zoom Mail / Mail moved from warn to up, with Zoom Phone services and related portals following in recovery. The geographic impact was primarily US with Hebrew transcripts showing degradation in US and Europe, indicating regional exposure but not a full global outage. Overall, users experienced degraded email delivery and limited Zoom Meeting Recording transcript functionality for a significant period before restoration.

Zoom conducted scheduled network maintenance at its Hyderabad Data Center in India, impacting APAC services. Affected components included Zoom Meetings, Zoom CX APAC (Contact Center), Zoom Meetings’ Conference Room Connector, and Zoom Phone APAC. Users experienced difficulties accessing scheduled meetings and other Zoom services during the maintenance window. The maintenance ran from 2:34 PM UTC to 11:34 PM UTC, a total duration of about 9 hours.

Zoom’s status page documented the in-progress maintenance and later the service restoration. There were 2 official status updates over the incident, and all listed components returned to normal after the window. The reported user activity during the window was limited, with at least one user report noting trouble entering a scheduled meeting.

During a scheduled maintenance window beginning at 1:04 AM UTC, a subset of Zoom users in Europe region experienced issues with sharing Zoom Web Clips and Zoom Notes. The affected components were Zoom Clips and Zoom Notes, impacting users’ ability to share content from these features. The incident was identified and a fix pursued promptly, with updates indicating the issue and ongoing resolution efforts. The problem was identified at Jan 17, 2026 3:09 AM UTC and resolved by 3:24 AM UTC, with services returning toward normal afterward and full operation restored by 10:04 AM UTC.

Zoom reported a brief service degradation affecting outbound SMS in the Australia region, impacting two components: Zoom Phone - AUSTRALIA / SMS/MMS (Inbound/Outbound) and Zoom CX - AUSTRALIA / SMS (Inbound/Outbound). Users attempting to send SMS in Australia may have experienced delays or failures.

The Zoom Developer Platform / Marketplace experienced a brief service degradation that affected the Google Workspace add-on integration. Users relying on Zoom within Google Workspace likely saw degraded functionality and interruptions during the incident, though the core Zoom service remained generally available. The issue impacted the Google Workspace integration components rather than the entire Zoom platform.