Zoom Outage History

Zoom experienced a partial outage affecting the WhatsApp integration within Zoom CX - Global / 3rd Party Integration Clients. The issue disrupted WhatsApp-related messaging workflows for some users, with reports of problems connecting or initiating WhatsApp-based communications. The root cause was identified, and Zoom's team stated they were actively working on a resolution. Two status updates were issued during the incident.

The outage began on 6:44 PM UTC and was resolved by 9:59 PM UTC, lasting about 3 hours 15 minutes. Reports from across multiple regions indicated a global impact, though the incident was a partial outage rather than a complete service loss. After resolution, WhatsApp integration and related Zoom CX integrations returned to normal operation.

Zoom AI Companion degradation in the India region impacted meeting summaries for Zoom AI Companion in Zoom Meetings and Zoom Chat. The issue began at 4:44 PM UTC and was resolved by 5:39 PM UTC, lasting about 55 minutes. Users in the India region may have experienced incomplete or delayed AI-generated meeting summaries.

Zoom experienced a brief service degradation impacting Zoom Docs, Zoom CX - NORTH AMERICA / Zoom Contact Center, and Zoom Website / Web Portal. The issue began on 7:14 PM UTC with the status page noting an investigation and was resolved by 7:34 PM UTC, for an outage duration of roughly 20 minutes. The incident prompted an official status update indicating an investigation and subsequent restoration, after which all affected components returned to normal.

Zoom experienced a brief intermittent degradation affecting Zoom AI Companion features in the US and AU regions. The issue impacted Zoom Meetings / Zoom AI Companion and Zoom Chat / Zoom AI Companion, causing degraded AI-assisted functionality for a short period. The incident began at Jan 27, 2026 8:49 AM UTC and was resolved by Jan 27, 2026 9:04 AM UTC, lasting about 15 minutes. The provider issued 2 status updates during the incident.

Zoom Phone in the Japan region experienced degraded calling performance, impacting inbound and outbound calls. The issue affected two Zoom Phone components in Japan: Calling (Inbound/Outbound) and Provider Exchange. The outage began at 2:09 AM UTC and lasted for about 1 hour 35 minutes, with resolution at 3:44 AM UTC. The incident was accompanied by three official updates from Zoom during the outage, including ongoing investigation with the carrier and progress toward restoration. The impact was limited to Japan, with affected users experiencing calling issues during the window.

The provider's updates indicate a progression from initial investigation to remediation, ultimately restoring service. The incident highlights a region-specific degradation affecting Zoom Phone in Japan, with two components involved and multiple updates posted as the situation evolved.

In the United Kingdom region, Zoom reported a service degradation impacting MeetingAIC and Live Transcription features. This affected Zoom Meetings components including Live Transcription and Zoom AIC, leading to degraded transcript generation and AI-assisted meeting functionality for users in that region.

The incident began at Jan 23, 2026 11:39 PM UTC and was resolved by Jan 24, 2026 1:04 AM UTC, lasting approximately 1 hour 25 minutes. The provider issued 2 status updates during the incident while they investigated and worked toward recovery. The geographic impact appears regional to the UK.

Zoom Community experienced a scheduled maintenance window beginning at Jan 22, 2026 2:34 PM UTC and ending at Jan 22, 2026 6:04 PM UTC, during which access to Zoom Community features was temporarily unavailable. The maintenance lasted about 3 hours and 30 minutes. The Zoom status page indicated: 'In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.'

The service returned to normal after the window at Jan 22, 2026 6:04 PM UTC. The incident involved the Zoom Community component, with two official status updates issued during the event. The impact was limited to Zoom Community, with some users reporting issues during the maintenance window.

Zoom's Developer Platform / Marketplace experienced a brief service degradation affecting Zoom App Integration. This outage likely disrupted app integration functionality for developers relying on Zoom's app ecosystem for a short period. The incident began at 3:54 AM UTC and was resolved by 4:09 AM UTC, lasting roughly 15 minutes. The Zoom status page indicated an ongoing investigation into the degradation and later noted the component had returned to normal after the incident. The provider issued 2 status updates during the event.

The incident began during a scheduled maintenance window listed as having no operational impact Jan 18, 2026 1:04 AM UTC, but later a subset of users in the US region experienced short delays in email delivery and Zoom Meetings transcript degradation for Hebrew language across US and Europe. The disruption affected several components, including Zoom Mail, Zoom Meetings / Recording, Zoom Phone, and related admin/provisioning services. The provider issued six status updates over the course of the incident, which lasted about 29 hours before services began to restore.

By Jan 19, 2026 6:19 AM UTC, affected components were returning to normal; Zoom Mail / Mail moved from warn to up, with Zoom Phone services and related portals following in recovery. The geographic impact was primarily US with Hebrew transcripts showing degradation in US and Europe, indicating regional exposure but not a full global outage. Overall, users experienced degraded email delivery and limited Zoom Meeting Recording transcript functionality for a significant period before restoration.

Zoom conducted scheduled network maintenance at its Hyderabad Data Center in India, impacting APAC services. Affected components included Zoom Meetings, Zoom CX APAC (Contact Center), Zoom Meetings’ Conference Room Connector, and Zoom Phone APAC. Users experienced difficulties accessing scheduled meetings and other Zoom services during the maintenance window. The maintenance ran from 2:34 PM UTC to 11:34 PM UTC, a total duration of about 9 hours.

Zoom’s status page documented the in-progress maintenance and later the service restoration. There were 2 official status updates over the incident, and all listed components returned to normal after the window. The reported user activity during the window was limited, with at least one user report noting trouble entering a scheduled meeting.