Zoom Outage History

During a scheduled maintenance window beginning at 1:04 AM UTC, a subset of Zoom users in Europe region experienced issues with sharing Zoom Web Clips and Zoom Notes. The affected components were Zoom Clips and Zoom Notes, impacting users’ ability to share content from these features. The incident was identified and a fix pursued promptly, with updates indicating the issue and ongoing resolution efforts. The problem was identified at Jan 17, 2026 3:09 AM UTC and resolved by 3:24 AM UTC, with services returning toward normal afterward and full operation restored by 10:04 AM UTC.

Zoom reported a brief service degradation affecting outbound SMS in the Australia region, impacting two components: Zoom Phone - AUSTRALIA / SMS/MMS (Inbound/Outbound) and Zoom CX - AUSTRALIA / SMS (Inbound/Outbound). Users attempting to send SMS in Australia may have experienced delays or failures.

The Zoom Developer Platform / Marketplace experienced a brief service degradation that affected the Google Workspace add-on integration. Users relying on Zoom within Google Workspace likely saw degraded functionality and interruptions during the incident, though the core Zoom service remained generally available. The issue impacted the Google Workspace integration components rather than the entire Zoom platform.

Zoom reported regional degradation impacting Zoom Phone inbound and outbound calling and Zoom Contact Center services in the South Africa region (EMEA). Users in the area experienced issues placing and receiving calls and handling contact-center interactions. The outage began at 11:29 AM UTC and was resolved by 2:44 PM UTC, lasting about 3 hours. Affected components included Zoom Phone - EMEA / Calling (Inbound/Outbound) and Zoom CX - EMEA / Zoom Contact Center. The geographic impact was regional to South Africa. The provider issued 3 status updates during the incident.

Zoom Whiteboard and Zoom Notes in the Europe region experienced degraded performance for about 45 minutes, limiting access to these features for users in that region. The issue was localized to Europe and involved Zoom Meetings / Zoom Whiteboard and Zoom Notes.

According to Zoom's status page, the degradation began at Jan 11, 2026 4:49 AM UTC and was resolved by 5:34 AM UTC after two status updates. The provider indicated an investigation at first and later confirmed resolution, with the incident affecting two components.

Zoom Chat's Continuous Meeting Chat Service in the Saudi Arabia region experienced degradation, causing delays for a subset of users during meetings. The issue began on Jan 10, 2026 6:19 AM UTC and was resolved by Jan 10, 2026 7:09 AM UTC, lasting about 50 minutes. Zoom posted two status updates during the incident while actively investigating the impact and working to restore normal service. The degradation was regional to Saudi Arabia and did not indicate a global service impact.

Zoom Clips and Zoom Chat experienced a brief service degradation affecting users in Saudi Arabia. The outage began at 7:24 AM UTC and was resolved by 7:44 AM UTC, lasting about 20 minutes. The impact was localized to Zoom Clips and Zoom Chat within the region. The Zoom status page indicated an initial investigation into the degradation followed by a return to normal as services recovered.

The Zoom Push Notification Service experienced transcription timeouts, affecting Zoom Contact Center and Zoom Phone. Users may have seen failures or delays in transcription for push notifications, which degraded workflows for these services. The outage began at Jan 5, 2026 9:29 AM UTC and was resolved by Jan 6, 2026 1:29 PM UTC, lasting about 28 hours. The issue impacted two components: Zoom CX - Global / Transcription and Zoom Phone - Global / Transcription.

Zoom’s status page documented an ongoing investigation into a service degradation, followed by a return to normal after the issue was resolved. The provider issued 2 status updates during the incident. User reports were limited, indicating sporadic experiences rather than a widespread outage.

Zoom Phone outbound SMS in the Australia region experienced a service degradation, impacting outbound SMS delivery for users in Australia. The outage began at 8:24 AM UTC and was resolved by 9:54 AM UTC, lasting about 1 hour 30 minutes. The affected component was Zoom Phone - AUSTRALIA / SMS/MMS (Inbound/Outbound).

Zoom's status page showed the issue as under investigation and then updated to indicate the issue had been resolved, with two status updates issued during the incident. The impact was limited to outbound SMS delivery in the Australia region; other Zoom Phone services were not indicated as affected.

Zoom conducted scheduled EU maintenance that placed Zoom Support Knowledge Base and Zoom Support Ticketing into maintenance mode. The EU maintenance window began at 10:04 PM UTC and completed by 1:04 AM UTC, lasting about 3 hours. Access to Zoom Support Knowledge Base and Ticketing services in the European region was affected during this window.

The provider issued two status updates during the incident: the first announced that the maintenance was in progress, and the second confirmed that services had returned to normal after the window. The affected components were Zoom Support / Knowledge Base and Zoom Support / Ticketing.