Zoom Outage History

Zoom reported regional degradation impacting Zoom Phone inbound and outbound calling and Zoom Contact Center services in the South Africa region (EMEA). Users in the area experienced issues placing and receiving calls and handling contact-center interactions. The outage began at 11:29 AM UTC and was resolved by 2:44 PM UTC, lasting about 3 hours. Affected components included Zoom Phone - EMEA / Calling (Inbound/Outbound) and Zoom CX - EMEA / Zoom Contact Center. The geographic impact was regional to South Africa. The provider issued 3 status updates during the incident.

Zoom Whiteboard and Zoom Notes in the Europe region experienced degraded performance for about 45 minutes, limiting access to these features for users in that region. The issue was localized to Europe and involved Zoom Meetings / Zoom Whiteboard and Zoom Notes.

According to Zoom's status page, the degradation began at Jan 11, 2026 4:49 AM UTC and was resolved by 5:34 AM UTC after two status updates. The provider indicated an investigation at first and later confirmed resolution, with the incident affecting two components.

Zoom Chat's Continuous Meeting Chat Service in the Saudi Arabia region experienced degradation, causing delays for a subset of users during meetings. The issue began on Jan 10, 2026 6:19 AM UTC and was resolved by Jan 10, 2026 7:09 AM UTC, lasting about 50 minutes. Zoom posted two status updates during the incident while actively investigating the impact and working to restore normal service. The degradation was regional to Saudi Arabia and did not indicate a global service impact.

Zoom Clips and Zoom Chat experienced a brief service degradation affecting users in Saudi Arabia. The outage began at 7:24 AM UTC and was resolved by 7:44 AM UTC, lasting about 20 minutes. The impact was localized to Zoom Clips and Zoom Chat within the region. The Zoom status page indicated an initial investigation into the degradation followed by a return to normal as services recovered.

The Zoom Push Notification Service experienced transcription timeouts, affecting Zoom Contact Center and Zoom Phone. Users may have seen failures or delays in transcription for push notifications, which degraded workflows for these services. The outage began at Jan 5, 2026 9:29 AM UTC and was resolved by Jan 6, 2026 1:29 PM UTC, lasting about 28 hours. The issue impacted two components: Zoom CX - Global / Transcription and Zoom Phone - Global / Transcription.

Zoom’s status page documented an ongoing investigation into a service degradation, followed by a return to normal after the issue was resolved. The provider issued 2 status updates during the incident. User reports were limited, indicating sporadic experiences rather than a widespread outage.

Zoom Phone outbound SMS in the Australia region experienced a service degradation, impacting outbound SMS delivery for users in Australia. The outage began at 8:24 AM UTC and was resolved by 9:54 AM UTC, lasting about 1 hour 30 minutes. The affected component was Zoom Phone - AUSTRALIA / SMS/MMS (Inbound/Outbound).

Zoom's status page showed the issue as under investigation and then updated to indicate the issue had been resolved, with two status updates issued during the incident. The impact was limited to outbound SMS delivery in the Australia region; other Zoom Phone services were not indicated as affected.

Zoom conducted scheduled EU maintenance that placed Zoom Support Knowledge Base and Zoom Support Ticketing into maintenance mode. The EU maintenance window began at 10:04 PM UTC and completed by 1:04 AM UTC, lasting about 3 hours. Access to Zoom Support Knowledge Base and Ticketing services in the European region was affected during this window.

The provider issued two status updates during the incident: the first announced that the maintenance was in progress, and the second confirmed that services had returned to normal after the window. The affected components were Zoom Support / Knowledge Base and Zoom Support / Ticketing.

Zoom reported a brief degradation in the Recording Transcriptions service, causing latency in transcription processing. The issue began on 7:34 AM UTC and lasted about 15 minutes, with the Recording Transcription component returning to full operation by 7:49 AM UTC. Zoom issued two status updates during the incident, noting an ongoing investigation and the eventual restoration. The impact was limited to the Recording Transcriptions capability; no other Zoom services were described as affected.

Zoom Clips experienced a brief service degradation that affected Zoom Clips functionality for a short period. Zoom began investigating the issue to determine impact and next steps.

The degradation started at 11:54 PM UTC and was resolved by 12:39 AM UTC, lasting about 45 minutes. The provider issued two status updates during the incident as they worked toward restoration of normal operation.

A subset of Zoom users on iOS devices using Zoom Client 6.7 experienced issues affecting Zoom Meetings. The issue appeared limited to that client version and platform, with no broader confirmation of impact.

According to Zoom's status page, the root cause was identified and a fix was being developed. The incident began at Dec 17, 2025 4:14 AM UTC when the status changed to warning, and service was restored at Dec 17, 2025 4:54 AM UTC, lasting about 40 minutes. The provider issued 2 status updates during the incident.