Zoom Outage History

A subset of Zoom users on iOS experienced issues with Zoom Client 6.7, affecting Zoom Meetings. The incident began at Dec 17, 2025 2:44 AM UTC and was resolved by Dec 17, 2025 3:49 AM UTC, lasting approximately 1 hour and 5 minutes. Zoom posted two status updates during the incident to communicate the issue and recovery. The problem was isolated to the Zoom Meetings component and did not indicate a service-wide outage.

The outage began at Dec 16, 2025 8:39 PM UTC with issues affecting Zoom Client 6.7 on iOS for devices under MDM or policy inspection, preventing some users from joining meetings. The impact quickly broadened to a broad degradation across Zoom services, including Zoom Meetings, Zoom Phone (global and regional), and Zoom CX, with reports of servers not responding and outbound SMS issues in AU. The incident affected 12+ components across Meetings, Phone, and CX, and user reports indicated a global pattern of connectivity and meeting-joining problems.

Zoom's status page documented ongoing investigation and recovery efforts through five updates, culminating in a return to normal for affected services by Dec 17, 2025 2:04 AM UTC. The outage lasted roughly 5 hours 25 minutes. User activity patterns showed spikes in reports between 12:15 AM UTC and 1:15 AM UTC UTC as services were being remediated. Overall, the incident impacted 12+ components across Zoom Meetings, Zoom Phone, and Zoom CX, with global disruption to meetings and real-time communications for several hours.

The Zoom Rooms Dashboard experienced degraded access for a subset of users in the US region. Users reported trouble loading or using the dashboard, impacting room management and scheduling workflows. The incident began at Dec 15, 2025 5:04 PM UTC after Zoom flagged a regional service degradation and continued for roughly 3 hours and 50 minutes, with access restored by Dec 15, 2025 8:54 PM UTC. Zoom issued two official status updates during the incident as investigators worked to identify the root cause and restore service.

Geographically, the impact was focused on the United States region, with the issue appearing to be regional rather than global. After the investigation, Zoom confirmed the dashboard was accessible again and operations returned to normal.

The Zoom Virtual Agent / Voice Agent experienced degraded performance impacting non-English language interactions. The outage began at Dec 15, 2025 7:29 AM UTC and was resolved by Dec 15, 2025 12:14 PM UTC, lasting roughly 4 hours and 45 minutes. Zoom identified the root cause for the issue and was actively working on a resolution.

Zoom CX global / Web Portal (Admin/Users/Provisioning) experienced a brief degradation due to an issue with Quality Management interaction services. The incident affected the Zoom CX global Web Portal component and may have caused limited functionality while teams investigated the impact.

The outage began at 4:09 AM UTC and was resolved by 5:14 AM UTC, lasting about 1 hour 5 minutes. The provider posted two status updates during the incident, announcing the investigation and later confirming restoration.

The outage affected four Zoom components—Zoom Meetings, Zoom Website, Zoom Docs, and Zoom Chat—causing login and access issues for users attempting to join meetings or use Zoom services. The incident began at 9:14 AM UTC when Zoom flagged degraded service, and issues persisted for about 25 minutes until 9:39 AM UTC.

Zoom issued two official updates during the event, noting the degradation and that mitigation steps were being applied. User reports indicated widespread issues with joining meetings and accessing Zoom features across multiple regions, reflecting a broad but short-lived impact.

Zoom experienced degraded performance across multiple services, including Zoom Meetings, Zoom Website, Zoom Docs, and Zoom Chat, causing login and meeting connectivity issues for users worldwide. StatusGator detected the issue at Dec 5, 2025 8:51 AM UTC, about 23 minutes before Zoom publicly acknowledged the degradation at Dec 5, 2025 9:14 AM UTC. The affected components were Zoom Meetings, Zoom Website, Zoom Docs, and Zoom Chat. The degraded service lasted for roughly 48 minutes, with normal operations returning by Dec 5, 2025 9:39 AM UTC and the Early Warning Signal ending at Dec 5, 2025 10:03 AM UTC.

A subset of Zoom users in the Singapore region experienced intermittent audio issues on PSTN calls for Zoom Phone and Zoom Contact Center. The incident affected two components—Zoom CX - APAC / Voice (Inbound/Outbound) and Zoom Phone - APAC / Calling (Inbound/Outbound)—with Zoom actively investigating the impact and root cause. The status page noted that the issue was regional in scope and required further diagnostics.

Zoom conducted a scheduled maintenance window at the Ashburn Data Center, briefly pausing a broad set of Zoom Meeting services. The maintenance began at Dec 1, 2025 3:04 AM UTC and lasted about 5 hours, during which components including Zoom Meetings, Zoom Conference Room Connector, Live Transcription, Live Streaming, Meeting Dial-in/Telephony, Zoom Phone (North America), Zoom Rooms, Zoom Contact Center (North America), Recording, Zoom Webinars, and Zoom AIC were listed as affected.

The maintenance concluded at Dec 1, 2025 8:04 AM UTC and affected components returned to normal operation. The provider issued 2 status updates during the incident, documenting the in-progress maintenance and its completion.

A subset of users in the Asia Pacific region experienced audio issues on PSTN calls for Zoom Phone and Zoom Contact Center. The affected components were Zoom CX - APAC / Voice (Inbound/Outbound) and Zoom Phone - APAC / Calling (Inbound/Outbound). Users reported degraded audio quality and difficulty with calls. The outage began at 3:19 AM UTC and was resolved by 5:59 AM UTC, lasting about 2 hours and 40 minutes.

Zoom's status page documented the incident with two updates: an initial alert noting degraded audio in APAC and a later restoration notice. The issue was regional to APAC and did not appear to affect other regions.