Zoom Outage History

A subset of Zoom users in the Singapore region experienced intermittent audio issues on PSTN calls for Zoom Phone and Zoom Contact Center. The incident affected two components—Zoom CX - APAC / Voice (Inbound/Outbound) and Zoom Phone - APAC / Calling (Inbound/Outbound)—with Zoom actively investigating the impact and root cause. The status page noted that the issue was regional in scope and required further diagnostics.

Zoom conducted a scheduled maintenance window at the Ashburn Data Center, briefly pausing a broad set of Zoom Meeting services. The maintenance began at Dec 1, 2025 3:04 AM UTC and lasted about 5 hours, during which components including Zoom Meetings, Zoom Conference Room Connector, Live Transcription, Live Streaming, Meeting Dial-in/Telephony, Zoom Phone (North America), Zoom Rooms, Zoom Contact Center (North America), Recording, Zoom Webinars, and Zoom AIC were listed as affected.

The maintenance concluded at Dec 1, 2025 8:04 AM UTC and affected components returned to normal operation. The provider issued 2 status updates during the incident, documenting the in-progress maintenance and its completion.

A subset of users in the Asia Pacific region experienced audio issues on PSTN calls for Zoom Phone and Zoom Contact Center. The affected components were Zoom CX - APAC / Voice (Inbound/Outbound) and Zoom Phone - APAC / Calling (Inbound/Outbound). Users reported degraded audio quality and difficulty with calls. The outage began at 3:19 AM UTC and was resolved by 5:59 AM UTC, lasting about 2 hours and 40 minutes.

Zoom's status page documented the incident with two updates: an initial alert noting degraded audio in APAC and a later restoration notice. The issue was regional to APAC and did not appear to affect other regions.

An Asia Pacific region incident caused audio issues on PSTN calls for Zoom Phone and Zoom Contact Center, impacting a subset of users. The outage began on 2:29 AM UTC and was resolved by 3:14 AM UTC, lasting about 45 minutes. The issue affected Zoom CX - APAC / Voice (Inbound/Outbound) and Zoom Phone - APAC / Calling (Inbound/Outbound). Zoom posted two updates to its status page during the incident to investigate and then restore service.

Zoom carried out scheduled network maintenance in the Ashburn data center, resulting in a temporary maintenance window that affected 12 Zoom Meetings components, including Live Transcription, Meeting Dial-in/Telephony, Conference Room Connector, Recording, Zoom Webinars, Zoom AIC, Zoom Phone, Zoom Rooms, Live Streaming, and core Zoom Meetings, plus Zoom Contacts Center. The maintenance began at Nov 24, 2025 3:04 AM UTC and was completed by Nov 24, 2025 8:04 AM UTC, lasting roughly 5 hours. Users may have experienced intermittent access or degraded functionality during the window. Zoom issued two status updates during the incident to communicate progress and restoration, and there were no observed user reports.

Zoom reported intermittent degradation affecting outbound calls on Zoom Phone in the EU region, impacting users attempting to place calls and related calling workflows. The incident involved the Zoom Phone - EMEA / Calling (Inbound/Outbound) component and persisted for about 55 minutes, starting at Nov 20, 2025 3:34 PM UTC and resolving by Nov 20, 2025 4:29 PM UTC. Status updates from Zoom occurred while the issue was investigated and then resolved, with two official updates issued during the incident. There were only limited user reports confirming symptoms, suggesting a regional, partial impact rather than a global outage.

Zoom experienced degradation affecting outbound calls in Zoom Phone for the Europe region (EMEA). Users in the EU may have encountered outbound call failures or reduced call quality. The incident began at Nov 20, 2025 11:04 AM UTC and was resolved by Nov 20, 2025 1:54 PM UTC, lasting roughly 2 hours and 50 minutes.

Zoom issued two status updates during the incident: the initial update at Nov 20, 2025 11:04 AM UTC indicated the issue was under investigation, and a final update at Nov 20, 2025 1:54 PM UTC confirmed the service had returned to normal. The impact was limited to the Zoom Phone - EMEA / Calling (Inbound/Outbound) component in Europe.

Zoom experienced a brief issue loading Zoom Website pages, preventing access to the Zoom Website for a short period. The incident began when Zoom flagged a problem with accessing the Zoom Website and stated they were investigating. The outage lasted about 20 minutes, with the status returning to normal after 7:59 AM UTC.

Zoom experienced delays for a subset of users attempting to join meetings, with issues later expanding to Zoom Rooms, Zoom Webinars, Live Streaming, and Zoom CX - Global / Video Engagement. The incident began at Nov 19, 2025 2:59 AM UTC and Zoom posted a series of updates as the scope grew. The affected components included Zoom Meetings, Zoom Rooms, Zoom Webinars, Live Streaming, and Zoom CX - Global / Video Engagement. The outage lasted about 6 hours 45 minutes, and all affected services were restored by Nov 19, 2025 9:44 AM UTC.

Zoom experienced a global disruption affecting a subset of users' ability to join Meetings and causing intermittent disconnects. The issue expanded to Zoom Rooms, Webinars, Live Streaming, and Video Engagement within Zoom CX. StatusGator logged an Early Warning Signal at Nov 19, 2025 2:07 AM UTC, about 52 minutes before Zoom acknowledged the problem at Nov 19, 2025 2:59 AM UTC. Over the next hours, Zoom issued five status updates documenting the ongoing investigation and widening impact. The incident lasted about 7 hours and 37 minutes and was resolved by Nov 19, 2025 9:44 AM UTC.

Reports indicate a global footprint with affected users across multiple regions, and the outage produced degraded performance and intermittent connectivity for a large portion of Zoom's user base during the period.