Zoom Outage History

An Asia Pacific region incident caused audio issues on PSTN calls for Zoom Phone and Zoom Contact Center, impacting a subset of users. The outage began on 2:29 AM UTC and was resolved by 3:14 AM UTC, lasting about 45 minutes. The issue affected Zoom CX - APAC / Voice (Inbound/Outbound) and Zoom Phone - APAC / Calling (Inbound/Outbound). Zoom posted two updates to its status page during the incident to investigate and then restore service.

Zoom carried out scheduled network maintenance in the Ashburn data center, resulting in a temporary maintenance window that affected 12 Zoom Meetings components, including Live Transcription, Meeting Dial-in/Telephony, Conference Room Connector, Recording, Zoom Webinars, Zoom AIC, Zoom Phone, Zoom Rooms, Live Streaming, and core Zoom Meetings, plus Zoom Contacts Center. The maintenance began at Nov 24, 2025 3:04 AM UTC and was completed by Nov 24, 2025 8:04 AM UTC, lasting roughly 5 hours. Users may have experienced intermittent access or degraded functionality during the window. Zoom issued two status updates during the incident to communicate progress and restoration, and there were no observed user reports.

Zoom reported intermittent degradation affecting outbound calls on Zoom Phone in the EU region, impacting users attempting to place calls and related calling workflows. The incident involved the Zoom Phone - EMEA / Calling (Inbound/Outbound) component and persisted for about 55 minutes, starting at Nov 20, 2025 3:34 PM UTC and resolving by Nov 20, 2025 4:29 PM UTC. Status updates from Zoom occurred while the issue was investigated and then resolved, with two official updates issued during the incident. There were only limited user reports confirming symptoms, suggesting a regional, partial impact rather than a global outage.

Zoom experienced degradation affecting outbound calls in Zoom Phone for the Europe region (EMEA). Users in the EU may have encountered outbound call failures or reduced call quality. The incident began at Nov 20, 2025 11:04 AM UTC and was resolved by Nov 20, 2025 1:54 PM UTC, lasting roughly 2 hours and 50 minutes.

Zoom issued two status updates during the incident: the initial update at Nov 20, 2025 11:04 AM UTC indicated the issue was under investigation, and a final update at Nov 20, 2025 1:54 PM UTC confirmed the service had returned to normal. The impact was limited to the Zoom Phone - EMEA / Calling (Inbound/Outbound) component in Europe.

Zoom experienced a brief issue loading Zoom Website pages, preventing access to the Zoom Website for a short period. The incident began when Zoom flagged a problem with accessing the Zoom Website and stated they were investigating. The outage lasted about 20 minutes, with the status returning to normal after 7:59 AM UTC.

Zoom experienced delays for a subset of users attempting to join meetings, with issues later expanding to Zoom Rooms, Zoom Webinars, Live Streaming, and Zoom CX - Global / Video Engagement. The incident began at Nov 19, 2025 2:59 AM UTC and Zoom posted a series of updates as the scope grew. The affected components included Zoom Meetings, Zoom Rooms, Zoom Webinars, Live Streaming, and Zoom CX - Global / Video Engagement. The outage lasted about 6 hours 45 minutes, and all affected services were restored by Nov 19, 2025 9:44 AM UTC.

Zoom experienced a global disruption affecting a subset of users' ability to join Meetings and causing intermittent disconnects. The issue expanded to Zoom Rooms, Webinars, Live Streaming, and Video Engagement within Zoom CX. StatusGator logged an Early Warning Signal at Nov 19, 2025 2:07 AM UTC, about 52 minutes before Zoom acknowledged the problem at Nov 19, 2025 2:59 AM UTC. Over the next hours, Zoom issued five status updates documenting the ongoing investigation and widening impact. The incident lasted about 7 hours and 37 minutes and was resolved by Nov 19, 2025 9:44 AM UTC.

Reports indicate a global footprint with affected users across multiple regions, and the outage produced degraded performance and intermittent connectivity for a large portion of Zoom's user base during the period.

Zoom conducted a scheduled network maintenance window at the Ashburn, VA datacenter, affecting 12 components across Zoom Phone, Zoom CX, Zoom Meetings (including Live Transcription, Recording, and Webinars), Zoom Conference Room Connector, Zoom AIC, Zoom Rooms, Live Streaming, and Telephony. Users in the Ashburn region may have experienced outages or degraded access during this window. The maintenance began on 2:04 AM UTC and was resolved by 8:04 AM UTC, lasting about 6 hours.

The Zoom status page documented the window as in progress, with two official updates posted during the incident. The regional impact was centered on the Ashburn datacenter, with services across Zoom Phone, Meetings, CX, and Rooms temporarily affected.

Zoom conducted a scheduled maintenance window for Zoom Workforce Management beginning at Nov 16, 2025 1:04 AM UTC and ending at Nov 16, 2025 10:04 AM UTC. The Zoom status page states there was no operational impact during the window. The maintenance was announced as in progress and subsequently that services had returned to normal; in total, two status updates were issued by Zoom. The maintenance duration was approximately 9 hours, and only the Zoom Workforce Management component was listed as affected during this period.

Zoom carried out scheduled maintenance at its Mumbai Data Center from Nov 15, 2025 1:04 AM UTC. The maintenance was regional to Mumbai and involved a broad set of Zoom Meetings and Zoom CX components, with no operational impact reported for users. APAC and global Zoom CX services, along with associated Zoom Meetings features, were affected during the work window, but user-facing services remained available overall.