Zoom Outage History

Zoom experienced a global disruption affecting a subset of users' ability to join Meetings and causing intermittent disconnects. The issue expanded to Zoom Rooms, Webinars, Live Streaming, and Video Engagement within Zoom CX. StatusGator logged an Early Warning Signal at Nov 19, 2025 2:07 AM UTC, about 52 minutes before Zoom acknowledged the problem at Nov 19, 2025 2:59 AM UTC. Over the next hours, Zoom issued five status updates documenting the ongoing investigation and widening impact. The incident lasted about 7 hours and 37 minutes and was resolved by Nov 19, 2025 9:44 AM UTC.

Reports indicate a global footprint with affected users across multiple regions, and the outage produced degraded performance and intermittent connectivity for a large portion of Zoom's user base during the period.

Zoom conducted a scheduled network maintenance window at the Ashburn, VA datacenter, affecting 12 components across Zoom Phone, Zoom CX, Zoom Meetings (including Live Transcription, Recording, and Webinars), Zoom Conference Room Connector, Zoom AIC, Zoom Rooms, Live Streaming, and Telephony. Users in the Ashburn region may have experienced outages or degraded access during this window. The maintenance began on 2:04 AM UTC and was resolved by 8:04 AM UTC, lasting about 6 hours.

The Zoom status page documented the window as in progress, with two official updates posted during the incident. The regional impact was centered on the Ashburn datacenter, with services across Zoom Phone, Meetings, CX, and Rooms temporarily affected.

Zoom conducted a scheduled maintenance window for Zoom Workforce Management beginning at Nov 16, 2025 1:04 AM UTC and ending at Nov 16, 2025 10:04 AM UTC. The Zoom status page states there was no operational impact during the window. The maintenance was announced as in progress and subsequently that services had returned to normal; in total, two status updates were issued by Zoom. The maintenance duration was approximately 9 hours, and only the Zoom Workforce Management component was listed as affected during this period.

Zoom carried out scheduled maintenance at its Mumbai Data Center from Nov 15, 2025 1:04 AM UTC. The maintenance was regional to Mumbai and involved a broad set of Zoom Meetings and Zoom CX components, with no operational impact reported for users. APAC and global Zoom CX services, along with associated Zoom Meetings features, were affected during the work window, but user-facing services remained available overall.

Zoom performed scheduled network maintenance in the Ashburn Datacenter. The maintenance window affected a broad set of Zoom Meetings components, including Live Transcription, Live Streaming, Meeting Dial-in/Telephony, Conference Room Connector, Recording, Zoom Webinars, Zoom AIC, Zoom Meetings, Zoom Rooms, Zoom Phone, and Zoom CX. The transition to maintenance occurred at Nov 10, 2025 2:04 AM UTC and the window lasted about six hours as updates were posted.

Zoom carried out emergency maintenance in the Frankfurt (FRA) data center from Nov 8, 2025 1:04 AM UTC to Nov 8, 2025 3:04 AM UTC. During this window, Zoom Meetings, Zoom Webinars, Zoom Phone - EMEA, and Zoom Rooms were placed in maintenance. Users may have experienced limited access to these components during the maintenance window, with services expected to return to normal when the maintenance completed.

Status page updates showed two official entries: the initial maintenance notice and a follow-up indicating the services were brought back up at Nov 8, 2025 3:04 AM UTC. The impact was geographically limited to the Frankfurt FRA data center.

Zoom experienced a brief degradation affecting a subset of users' Meetings PSTN Call Out feature. The outage began on 4:24 AM UTC and Zoom's status page indicated an investigation, noting that a subset of users may experience problems with the PSTN call-out and related Meeting Dial-out/Telephony features. The affected components were Zoom Meetings / PSTN and Zoom Meetings / Meeting Dial-out/Telephony. By 4:59 AM UTC, the issues were resolved and the affected components returned to normal. The incident lasted about 35 minutes and involved two status updates as Zoom worked to restore service.

A subset of Zoom Phone and Zoom Contact Center MMS users in the US region experienced inbound and outbound MMS issues. The outage began at 5:39 PM UTC and was resolved by 8:19 PM UTC, lasting about 2 hours and 40 minutes. During this time, users may have faced delays or failures in sending or receiving MMS messages. The issue affected Zoom CX - NORTH AMERICA / SMS (Inbound/Outbound) and Zoom Phone - NORTH AMERICA / SMS/MMS (Inbound/Outbound). The provider issued two status updates during the incident, first noting an investigation and later confirming recovery.

There were only a small volume of user reports, indicating a limited regional impact.

Zoom reported a regional degradation affecting Zoom Phone inbound and outbound calls in the Hong Kong/China region, beginning Oct 31, 2025 5:14 AM UTC. The issue was linked to the Hong Kong/China Calling component and described as an investigation into service degradation impacting a subset of users. Other Zoom services remained available. The incident prompted 2 status updates from Zoom during the course of the outage.

Over the next several days, the issue persisted and was resolved by Nov 3, 2025 8:39 AM UTC, at which time the Hong Kong/China calling component returned to normal. The incident lasted roughly 3 days. User reports described connectivity problems and delays with calls, and in some cases recordings processing slowly, indicating localized disruption.

A subset of Zoom users in Europe and the India region experienced degradation affecting Team Chat and Email compose. The disruption lasted about 15 minutes, beginning at 10:59 AM UTC and ending at 11:14 AM UTC. Zoom documented the degradation, issued two status updates, and reported that engineers were investigating the impact before returning the service to normal. The affected component was Zoom Chat / Zoom AIC.