Zoom Outage History

Zoom performed scheduled network maintenance in the Ashburn Datacenter. The maintenance window affected a broad set of Zoom Meetings components, including Live Transcription, Live Streaming, Meeting Dial-in/Telephony, Conference Room Connector, Recording, Zoom Webinars, Zoom AIC, Zoom Meetings, Zoom Rooms, Zoom Phone, and Zoom CX. The transition to maintenance occurred at Nov 10, 2025 2:04 AM UTC and the window lasted about six hours as updates were posted.

Zoom carried out emergency maintenance in the Frankfurt (FRA) data center from Nov 8, 2025 1:04 AM UTC to Nov 8, 2025 3:04 AM UTC. During this window, Zoom Meetings, Zoom Webinars, Zoom Phone - EMEA, and Zoom Rooms were placed in maintenance. Users may have experienced limited access to these components during the maintenance window, with services expected to return to normal when the maintenance completed.

Status page updates showed two official entries: the initial maintenance notice and a follow-up indicating the services were brought back up at Nov 8, 2025 3:04 AM UTC. The impact was geographically limited to the Frankfurt FRA data center.

Zoom experienced a brief degradation affecting a subset of users' Meetings PSTN Call Out feature. The outage began on 4:24 AM UTC and Zoom's status page indicated an investigation, noting that a subset of users may experience problems with the PSTN call-out and related Meeting Dial-out/Telephony features. The affected components were Zoom Meetings / PSTN and Zoom Meetings / Meeting Dial-out/Telephony. By 4:59 AM UTC, the issues were resolved and the affected components returned to normal. The incident lasted about 35 minutes and involved two status updates as Zoom worked to restore service.

A subset of Zoom Phone and Zoom Contact Center MMS users in the US region experienced inbound and outbound MMS issues. The outage began at 5:39 PM UTC and was resolved by 8:19 PM UTC, lasting about 2 hours and 40 minutes. During this time, users may have faced delays or failures in sending or receiving MMS messages. The issue affected Zoom CX - NORTH AMERICA / SMS (Inbound/Outbound) and Zoom Phone - NORTH AMERICA / SMS/MMS (Inbound/Outbound). The provider issued two status updates during the incident, first noting an investigation and later confirming recovery.

There were only a small volume of user reports, indicating a limited regional impact.

Zoom reported a regional degradation affecting Zoom Phone inbound and outbound calls in the Hong Kong/China region, beginning Oct 31, 2025 5:14 AM UTC. The issue was linked to the Hong Kong/China Calling component and described as an investigation into service degradation impacting a subset of users. Other Zoom services remained available. The incident prompted 2 status updates from Zoom during the course of the outage.

Over the next several days, the issue persisted and was resolved by Nov 3, 2025 8:39 AM UTC, at which time the Hong Kong/China calling component returned to normal. The incident lasted roughly 3 days. User reports described connectivity problems and delays with calls, and in some cases recordings processing slowly, indicating localized disruption.

A subset of Zoom users in Europe and the India region experienced degradation affecting Team Chat and Email compose. The disruption lasted about 15 minutes, beginning at 10:59 AM UTC and ending at 11:14 AM UTC. Zoom documented the degradation, issued two status updates, and reported that engineers were investigating the impact before returning the service to normal. The affected component was Zoom Chat / Zoom AIC.

Zoom experienced regional degradation in the Saudi Arabia region, impacting six services: Zoom Phone, Zoom Chat, Zoom CX, Zoom Mail, Zoom AIC, and Zoom Meetings. Users in the region likely faced interruptions and degraded performance across voice, messaging, mail, and meetings. The outage began at Oct 30, 2025 7:54 AM UTC and was resolved by Oct 30, 2025 9:29 AM UTC, lasting roughly 1 hour and 35 minutes.

Zoom posted two status updates during the incident describing ongoing investigation and eventual restoration, with all listed components returning to normal by the end of the event.

The outage began on 7:39 AM UTC when Zoom reported a broad service degradation affecting multiple areas of the platform. Users across regions experienced issues with Zoom Meetings, AI Companion (AIC), Zoom Chat, and related services, including sign-in difficulties, trouble joining meetings, delays in AI meeting summaries, push notifications, and PSTN/call-related problems. The disruption affected users in North America, Europe, the Middle East and Africa, and the Asia-Pacific region, with a mix of degraded and intermittent behavior that persisted for several days. The incident was largely resolved by 4:59 AM UTC, with most services restored, though some AI-related backlogs and ancillary features required additional time to fully recover.

Zoom Developer Platform / Marketplace experienced a degraded condition affecting external app integrations. Users relying on integrated apps may have encountered connectivity issues and some meetings or workflows were disrupted as a result. The outage began at Sep 19, 2025 3:04 PM UTC and was resolved by Sep 19, 2025 4:24 PM UTC, lasting about 1 hour 20 minutes. During the incident, Zoom posted two official status updates detailing the degradation and later restoration of the external app integration services.

Zoom carried out a scheduled maintenance window for Zoom Phone in Hong Kong/China. The maintenance began at Sep 19, 2025 1:04 PM UTC and completed by Sep 19, 2025 2:04 PM UTC, lasting 1 hour. The Zoom Phone component in Hong Kong/China was listed as undergoing maintenance during this period.

The provider issued 2 status updates during the incident: one at the start indicating the maintenance was in progress and another at the end confirming service restoration. The geographic scope was regional to Hong Kong/China, with no global impact reported.