Zoom Outage History

Zoom Phone users in Hong Kong experienced outbound calling issues, preventing users from placing outbound calls. The issue was localized to the Hong Kong region and affected the Zoom Phone - HONG KONG/CHINA / Calling (Inbound/Outbound) component. The outage began on Sep 17, 2025 4:04 AM UTC and was resolved by Sep 17, 2025 5:34 AM UTC, lasting about 1 hour and 30 minutes. The incident involved two status updates on Zoom's status page.

Zoom noted engineers were investigating the issue with their Carrier partner and pledged to provide updates as information became available, with services restored by the end of the incident.

Zoom experienced a broad service degradation beginning Aug 14, 2025 3:34 PM UTC, initially affecting a subset of users in Europe with issues tied to an underlying carrier and delays in telephone number porting and address updates. The disruption quickly expanded to dozens of Zoom components, including Zoom Meetings, Zoom Phone, Zoom CX, and AI-powered features, resulting in call quality problems, connectivity delays, and inconsistent notifications for users around the world. The incident persisted for roughly a month, with ongoing updates and remediation efforts through Sep 16, 2025 3:49 PM UTC as engineers worked to mitigate the impact across multiple regions. The situation involved many interconnected services and components, highlighting wide-scale disruption across the Zoom platform.

Zoom conducted scheduled maintenance to migrate the Zoom Support / Knowledge Base to www.zoomstatus.com, which temporarily affected access to status information and related support pages. The maintenance window lasted about 4 hours, from 1:04 AM UTC to 5:04 AM UTC. There were no user reports recorded, and the impact was limited to the status page component.

Zoom Phone inbound calling experienced issues affecting a subset of users in Colombia, with inbound and outbound calls potentially failing or degraded. The incident began at Aug 7, 2025 4:19 AM UTC and was resolved by Aug 8, 2025 12:44 PM UTC, lasting approximately 32 hours and 25 minutes. The impact was limited to Zoom Phone in the Latin America region, and affected users likely experienced call failures or degraded call quality during the window.

During the outage, Zoom posted two status updates detailing the investigation and eventual restoration. User reports were limited, consistent with a regional issue affecting Colombia specifically under the Zoom Phone - LATIN AMERICA / Calling (Inbound/Outbound) component.

Zoom Clips experienced degraded performance in Saudi Arabia, causing delayed logins and clip sharing failures for users in the region. The issue began at Aug 6, 2025 9:40 PM UTC and was resolved by Aug 6, 2025 10:54 PM UTC, lasting about 1 hour and 14 minutes. Zoom listed Zoom Clips as degraded during the period and issued 2 status updates as the incident unfolded before operation returned to normal. Geographic impact was focused on Saudi Arabia.

Zoom experienced degradation in SMS-based two-factor authentication messages, impacting a subset of users in the United States. Users attempting to sign in or verify their accounts may have faced delays or failures receiving 2FA codes via SMS, potentially blocking access to Zoom services. The issue affected the Zoom Website / Web Portal authentication flow.

An outage began in early August with Zoom Phone call failures affecting a subset of users in Guangzhou and Shenzhen, China. The issue impacted inbound and outbound calls for Zoom Phone in the APAC region, with Zoom reporting that they were working with their carrier partner to resolve it. Over the next days, Zoom issued several status updates as engineers identified the cause and outlined a recovery plan, including a tentative timeline tied to China Standard Time. By August 6, the APAC calling component had recovered and returned to normal operation.

On Jul 31, 2025 7:19 AM UTC, Zoom flagged a partial outage affecting Meeting Dashboards for a subset of users, indicating degraded functionality and that engineers were investigating. This impacted the Zoom Website / Zoom Dashboard & Reporting component, with affected users potentially unable to access or rely on Meeting Dashboards during the incident.

Over the course of the incident, Zoom issued 2 status updates detailing the ongoing investigation and the eventual remediation. The outage lasted approximately 5 hours, beginning at Jul 31, 2025 7:19 AM UTC and ending at Jul 31, 2025 12:24 PM UTC.

Zoom Meetings dial-in and dial-out features experienced issues for a subset of users in New York and San Jose, impacting the ability to join meetings via phone. The issue affected the Zoom Meetings / Meeting Dial-in/Telephony component and caused intermittent dial-in and dial-out problems for those regions during the incident window.

Zoom's EU region underwent a scheduled maintenance window that temporarily impacted Zoom Support / Knowledge Base and Zoom Support / Ticketing. The maintenance began at 11:19 AM UTC and completed at 12:49 PM UTC, lasting about 1 hour and 30 minutes. The incident affected 2 components and the provider posted 2 status updates during the window. Access to the affected support resources may have been degraded during maintenance, with services returning to normal after the window closed.