Zoom Outage History

Zoom experienced regional degradation in the Saudi Arabia region, impacting six services: Zoom Phone, Zoom Chat, Zoom CX, Zoom Mail, Zoom AIC, and Zoom Meetings. Users in the region likely faced interruptions and degraded performance across voice, messaging, mail, and meetings. The outage began at Oct 30, 2025 7:54 AM UTC and was resolved by Oct 30, 2025 9:29 AM UTC, lasting roughly 1 hour and 35 minutes.

Zoom posted two status updates during the incident describing ongoing investigation and eventual restoration, with all listed components returning to normal by the end of the event.

The outage began on 7:39 AM UTC when Zoom reported a broad service degradation affecting multiple areas of the platform. Users across regions experienced issues with Zoom Meetings, AI Companion (AIC), Zoom Chat, and related services, including sign-in difficulties, trouble joining meetings, delays in AI meeting summaries, push notifications, and PSTN/call-related problems. The disruption affected users in North America, Europe, the Middle East and Africa, and the Asia-Pacific region, with a mix of degraded and intermittent behavior that persisted for several days. The incident was largely resolved by 4:59 AM UTC, with most services restored, though some AI-related backlogs and ancillary features required additional time to fully recover.

Zoom Developer Platform / Marketplace experienced a degraded condition affecting external app integrations. Users relying on integrated apps may have encountered connectivity issues and some meetings or workflows were disrupted as a result. The outage began at Sep 19, 2025 3:04 PM UTC and was resolved by Sep 19, 2025 4:24 PM UTC, lasting about 1 hour 20 minutes. During the incident, Zoom posted two official status updates detailing the degradation and later restoration of the external app integration services.

Zoom carried out a scheduled maintenance window for Zoom Phone in Hong Kong/China. The maintenance began at Sep 19, 2025 1:04 PM UTC and completed by Sep 19, 2025 2:04 PM UTC, lasting 1 hour. The Zoom Phone component in Hong Kong/China was listed as undergoing maintenance during this period.

The provider issued 2 status updates during the incident: one at the start indicating the maintenance was in progress and another at the end confirming service restoration. The geographic scope was regional to Hong Kong/China, with no global impact reported.

Zoom Phone users in Hong Kong experienced outbound calling issues, preventing users from placing outbound calls. The issue was localized to the Hong Kong region and affected the Zoom Phone - HONG KONG/CHINA / Calling (Inbound/Outbound) component. The outage began on Sep 17, 2025 4:04 AM UTC and was resolved by Sep 17, 2025 5:34 AM UTC, lasting about 1 hour and 30 minutes. The incident involved two status updates on Zoom's status page.

Zoom noted engineers were investigating the issue with their Carrier partner and pledged to provide updates as information became available, with services restored by the end of the incident.

Zoom experienced a broad service degradation beginning Aug 14, 2025 3:34 PM UTC, initially affecting a subset of users in Europe with issues tied to an underlying carrier and delays in telephone number porting and address updates. The disruption quickly expanded to dozens of Zoom components, including Zoom Meetings, Zoom Phone, Zoom CX, and AI-powered features, resulting in call quality problems, connectivity delays, and inconsistent notifications for users around the world. The incident persisted for roughly a month, with ongoing updates and remediation efforts through Sep 16, 2025 3:49 PM UTC as engineers worked to mitigate the impact across multiple regions. The situation involved many interconnected services and components, highlighting wide-scale disruption across the Zoom platform.

Zoom conducted scheduled maintenance to migrate the Zoom Support / Knowledge Base to www.zoomstatus.com, which temporarily affected access to status information and related support pages. The maintenance window lasted about 4 hours, from 1:04 AM UTC to 5:04 AM UTC. There were no user reports recorded, and the impact was limited to the status page component.

Zoom Phone inbound calling experienced issues affecting a subset of users in Colombia, with inbound and outbound calls potentially failing or degraded. The incident began at Aug 7, 2025 4:19 AM UTC and was resolved by Aug 8, 2025 12:44 PM UTC, lasting approximately 32 hours and 25 minutes. The impact was limited to Zoom Phone in the Latin America region, and affected users likely experienced call failures or degraded call quality during the window.

During the outage, Zoom posted two status updates detailing the investigation and eventual restoration. User reports were limited, consistent with a regional issue affecting Colombia specifically under the Zoom Phone - LATIN AMERICA / Calling (Inbound/Outbound) component.

Zoom Clips experienced degraded performance in Saudi Arabia, causing delayed logins and clip sharing failures for users in the region. The issue began at Aug 6, 2025 9:40 PM UTC and was resolved by Aug 6, 2025 10:54 PM UTC, lasting about 1 hour and 14 minutes. Zoom listed Zoom Clips as degraded during the period and issued 2 status updates as the incident unfolded before operation returned to normal. Geographic impact was focused on Saudi Arabia.

Zoom experienced degradation in SMS-based two-factor authentication messages, impacting a subset of users in the United States. Users attempting to sign in or verify their accounts may have faced delays or failures receiving 2FA codes via SMS, potentially blocking access to Zoom services. The issue affected the Zoom Website / Web Portal authentication flow.