Is Acquia Support Systems down?
Current Acquia Support Systems status is UP

We checked the official Acquia Support Systems Status Page 1 min. 46 sec. ago. Learn more
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Recent Acquia Support Systems Outages and Issues

Follow the recent outages and downtime for Acquia Support Systems in the table below.

Start Time

Type

Length

Message

Details

February 20, 2024 04:45 UTC

DOWN

about 7 hours

Acquia has detected a temporary service interruption in the Acquia ticketing system

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Start Time

February 20, 2024 04:45 UTC

Type DOWN
Affected Components

Acquia Support Systems

Message

Acquia has detected a temporary service interruption in the Acquia ticketing system

Details

Investigating - We are currently investigating an interruption of service for the Acquia ticketing system. Existing tickets are able to be worked normally, but new tickets are unable to be created. In the interim, please file tickets by calling the Acquia Support telephone number for your service region, which can be found at https://docs.acquia.com/service-offerings/guide/contact-support
We will provide additional information as it becomes available. Feb 20, 2024 - 04:41 UTC

January 30, 2024 16:25 UTC

DOWN

about 9 hours

Acquia has detected a temporary service interruption

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Start Time

January 30, 2024 16:25 UTC

Type DOWN
Affected Components

Drupal Cloud UI

Acquia Support Systems

Acquia CLI

Message

Acquia has detected a temporary service interruption

Details

Investigating - Acquia is aware of an issue impacting cloud.acquia.com, resulting in intermittent timeouts. This is causing inconsistency in customers' ability to successfully log into the website. Additionally, customers are encountering difficulties in creating cases. In the interim, please file critical cases by calling the Acquia Support telephone number for your service region, which can be found at https://docs.acquia.com/support/guide/#hours-of-operation

We will provide additional information as it becomes available. Jan 30, 2024 - 16:23 UTC

January 29, 2024 20:35 UTC

WARN

about 2 hours

Acquia has detected a temporary service interruption

See more
Start Time

January 29, 2024 20:35 UTC

Type WARN
Affected Components

Acquia Support Systems

Acquia CLI

Message

Acquia has detected a temporary service interruption

Details

Investigating - Acquia is aware of an issue impacting cloud.acquia.com, resulting in intermittent timeouts. This is causing inconsistency in customers' ability to successfully log into the website. Additionally, customers are encountering difficulties in creating cases.In the interim, please file cases by calling the Acquia Support telephone number for your service region, which can be found at https://docs.acquia.com/support/guide/#hours-of-operation
We will provide additional information as it becomes available. Jan 29, 2024 - 20:34 UTC

June 22, 2023 20:00 UTC

WARN

40 minutes

Acquia has detected a temporary service interruption in the Acquia ticketing system

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Start Time

June 22, 2023 20:00 UTC

Type WARN
Affected Components

Acquia Support Systems

Message

Acquia has detected a temporary service interruption in the Acquia ticketing system

Details

Investigating - We are currently investigating an interruption of service for Acquia Support Systems resulting in an inability of some customers to file Support tickets. Acquia customers who are unable to file a support ticket can reach the Acquia Support team by phone if needed. Regional phone numbers for Acquia Support are available on https://docs.acquia.com/support/guide/#contacting-acquia-support Jun 22, 2023 - 19:59 UTC

May 02, 2023 20:35 UTC

WARN

15 minutes

We are currently investigating a degradation of service in Acquia Support Systems.

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Start Time

May 02, 2023 20:35 UTC

Type WARN
Affected Components

Acquia Support Systems

Message

We are currently investigating a degradation of service in Acquia Support Systems.

Details

Investigating - We are currently investigating a degradation of service in Acquia Support Systems. Impacted customers will see an error message when trying to file a new ticket with Acquia Support. Acquia customers who are unable to file tickets directly can contact Acquia Support directly via phone https://docs.acquia.com/support/guide/#contacting-acquia-support May 02, 2023 - 20:34 UTC

2024-04-11 14:51:02 UTC UTC

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2024-04-11 14:51:02 UTC UTC

STATUS

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2024-04-11 14:51:02 UTC UTC

STATUS

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2024-04-11 14:51:02 UTC UTC

STATUS

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2024-04-11 14:51:02 UTC UTC

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Sign Up for More Acquia Support Systems History

StatusGator has almost 2 years of Acquia Support Systems status history.

No outages or status changes in the last 24 hours

Acquia Support Systems status, last 24 hours:

3:00 PM
9:00 PM
3:00 AM
9:00 AM
3:00 PM
3:00 PM
3:00 AM
3:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Acquia Support Systems Outage and Status History

We've been monitoring Acquia Support Systems outages since June 3, 2022.
Here's the history of service outages we've observed from the Acquia Support Systems Status Page:

April 2024

March 2024

February 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,580 status pages

About Our Acquia Support Systems Status Page Integration

Acquia Support Systems is a Cloud Infrastructure and CMS solution that StatusGator has been monitoring since June 2022. Over the past almost 2 years, we have collected data on on more than 301 outages that affected Acquia Support Systems users. When Acquia Support Systems publishes downtime on their status page, they do so across 27 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Acquia Support Systems to get notified when it's down, is under maintenance, or has an outage. We've sent more than 700 notifications to our users about Acquia Support Systems incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Acquia Support Systems is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Acquia Support Systems is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Acquia Support Systems posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Acquia Support Systems enters a pre-planned maintenance window, keeping you up to date.

Since Acquia Support Systems publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Acquia Support Systems posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Acquia Support Systems has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Acquia Support Systems has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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